Operations Supervisor resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Hard-working Supervisor with 6 plus years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.
Work History
07/2022 to CurrentSecurity GuardLive Nation Entertainment Inc | Corfu, NY,
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Responded quickly to incidents and assessed active situations for security concerns.
Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Responded quickly to emergency situations to assess and deflect issues.
02/2018 to 06/2022Operations SupervisorCracker Barrel Old Country Stores | Hampton, VA,
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Increased customer satisfaction by resolving issues.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Conducted research, gathered information from multiple sources and presented results.
Oversaw transportation of 10 routes daily by coordinating personnel and developing efficient routes and workload schedules.
Dismounted garbage trucks to collect garbage and guide driver in reversing in tight spaces.
Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
Used hand signals to communicate with other workers or drivers.
Reported route delays or interruptions to supervisors and dispatchers, including blocked containers, closed lots, street, alleyways or potential safety hazards.
Collected and gathered garbage from buildings, businesses and other facilities 5 days per week.
Recorded time on route sheet at each customer stop.
Trained new drivers in driving garbage trucks and operating garbage sorting equipment.
Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
Worked closely with supervisors to improve route efficiencies and identify best practices.
Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.
Estimated customer-loaded container volume by sight, reporting overweight boxes immediately to dispatcher for direction when at risk of exceeding maximum tonnage.
Attended and participated in all scheduled training programs, briefings and meetings required by company or assigned by supervisor.
Noted customer complaints regarding service quality or timings of service to forward complaints to higher management.
Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
Inspected trucks prior to beginning routes to verify safe operating conditions.
Notified supervisor of any incidents, accidents, injuries or property damage, awaiting direction and avoiding taking action or making statements without authorization from company.
04/2015 to 02/2018Loss Prevention ManagerCracker Barrel Old Country Stores | Harrisburg, PA,
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Collaborated with law enforcement in investigating and solving theft and fraud cases.
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Monitored paperwork procedures to prevent error-related losses.
Installed and maintained covert security equipment.
Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Oversaw received and outbound shipments through inventories and audits and complied with inbound & outbound shipment procedures.
Performed thorough cash audits and deposit investigations.
Worked with auditors to conduct investigations into suspected theft or fraud by internal employees.
Trained all new executives and asset protection personnel.
Headed safety and loss prevention programs by guiding staff.
Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
10/2011 to 01/2015Loss Prevention ManagerCompany Name | City, State,
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Collaborated with law enforcement in investigating and solving theft and fraud cases.
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Monitored paperwork procedures to prevent error-related losses.
Installed and maintained covert security equipment.
Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Oversaw received and outbound shipments through inventories and audits and complied with inbound & outbound shipment procedures.
Performed thorough cash audits and deposit investigations.
Worked with auditors to conduct investigations into suspected theft or fraud by internal employees.
Trained all new executives and asset protection personnel.
Headed safety and loss prevention programs by guiding staff.
Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Education
Expected in 06/2006High School Diploma | Reservoir High School, Fulton, MDGPA:
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