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Operations Supervisor resume example with 9+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Hard-working Supervisor with 6 plus years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.

Work History
07/2022 to Current Security Guard Live Nation Entertainment Inc | Corfu, NY,
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
02/2018 to 06/2022 Operations Supervisor Cracker Barrel Old Country Stores | Hampton, VA,
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Increased customer satisfaction by resolving issues.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Conducted research, gathered information from multiple sources and presented results.
  • Oversaw transportation of 10 routes daily by coordinating personnel and developing efficient routes and workload schedules.
  • Dismounted garbage trucks to collect garbage and guide driver in reversing in tight spaces.
  • Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
  • Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
  • Used hand signals to communicate with other workers or drivers.
  • Reported route delays or interruptions to supervisors and dispatchers, including blocked containers, closed lots, street, alleyways or potential safety hazards.
  • Collected and gathered garbage from buildings, businesses and other facilities 5 days per week.
  • Recorded time on route sheet at each customer stop.
  • Trained new drivers in driving garbage trucks and operating garbage sorting equipment.
  • Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
  • Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
  • Worked closely with supervisors to improve route efficiencies and identify best practices.
  • Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.
  • Estimated customer-loaded container volume by sight, reporting overweight boxes immediately to dispatcher for direction when at risk of exceeding maximum tonnage.
  • Attended and participated in all scheduled training programs, briefings and meetings required by company or assigned by supervisor.
  • Noted customer complaints regarding service quality or timings of service to forward complaints to higher management.
  • Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
  • Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
  • Inspected trucks prior to beginning routes to verify safe operating conditions.
  • Notified supervisor of any incidents, accidents, injuries or property damage, awaiting direction and avoiding taking action or making statements without authorization from company.
04/2015 to 02/2018 Loss Prevention Manager Cracker Barrel Old Country Stores | Harrisburg, PA,
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Monitored paperwork procedures to prevent error-related losses.
  • Installed and maintained covert security equipment.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Oversaw received and outbound shipments through inventories and audits and complied with inbound & outbound shipment procedures.
  • Performed thorough cash audits and deposit investigations.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal employees.
  • Trained all new executives and asset protection personnel.
  • Headed safety and loss prevention programs by guiding staff.
  • Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
  • Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
10/2011 to 01/2015 Loss Prevention Manager Company Name | City, State,
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Monitored paperwork procedures to prevent error-related losses.
  • Installed and maintained covert security equipment.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Oversaw received and outbound shipments through inventories and audits and complied with inbound & outbound shipment procedures.
  • Performed thorough cash audits and deposit investigations.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal employees.
  • Trained all new executives and asset protection personnel.
  • Headed safety and loss prevention programs by guiding staff.
  • Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
  • Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Education
Expected in 06/2006 High School Diploma | Reservoir High School, Fulton, MD GPA:
Certifications
  • NYS Security Unarmed Security
  • Wicklander Interview & Investigations
  • OSHA 10 & 30 hour

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Resume Overview

School Attended

  • Reservoir High School

Job Titles Held:

  • Security Guard
  • Operations Supervisor
  • Loss Prevention Manager
  • Loss Prevention Manager

Degrees

  • High School Diploma

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