Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Skilled Operations Supervisor versed in business and employee management. Bringing 30+ years of experience in trouble shooting & Repair. Decisive leader and strategic problem solver with excellent communication and planning abilities.

  • Customer Relations
  • Operation Monitoring
  • Repairing
  • Repair
  • Follow Company Standards
  • Active Learning
  • Staff Management
  • Management
  • Scheduling
Operations Supervisor, 07/2011 to 09/2021
Maximus, Inc.Topeka, KS,
  • Managed scheduling for 4 employees to optimize productivity.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Provided leadership to 4 employees through coaching, feedback and performance management.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Fostered strong relationships with commercial customers and suppliers by working closely with and maintaining communication.
  • Directed all day-to-day operations of airport facility to provide safe and enjoyable guest experience.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
  • Motivated employees to share ideas and feedback.
Mechanic, 04/2006 to 06/2008
City Of BerkeleyBerkeley, CA,
  • Kept detailed records of all repairs, labor involved, and parts used and input data to customer database.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Prepared appropriate maintenance forms and records for accountability.
  • Rebuilt components and systems to correct faults and achieve desired performance levels.
  • Inspected vehicles to assess damage and strategize repair plans.
  • Wrote up detailed repair orders outlining all actions and estimated costs.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
Machinist, 01/2001 to 03/2006
Legislative BranchDistrict Of Columbia, DC,
  • Selected appropriate speeds and feeds according to metal type and finish specifications.
  • Welded, heat treated and repaired worn and damaged equipment to optimize performance.
  • Measured, marked and indicated dimensions and reference points on materials.
  • Sharpened, replaced and tracked cutting tools to adhere to strict quality control and usage schedules.
  • Elevated customer satisfaction ratings by troubleshooting issues for speedy resolution.
  • Monitored feed and speed of machines during machining process to report problems and required repairs.
  • Troubleshot and repaired machines to increase productivity and decrease spending.
  • Maintained logs, lists and files and promptly completed all necessary paperwork.
  • Measured and marked dimensions and reference points to meet precise specifications.
  • Operated hand tools, drill presses, riveting machines and tap burners to safely produce projects.
  • Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
  • Gauged and maintained tolerances on grinding diameters, depths, squareness and parallelism.
  • Increased equipment lifespans by incorporating thorough preventive and corrective maintenance processes.
Retail/Mechanic, 08/1995 to 01/2001
Deal-In-Wheels Custom Motorcycle ShopCity, STATE,
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Processed payments and maintained accurate drawers to meet financial targets.
Education and Training
High School Diploma: , Expected in 05/1989
Linden High School - Linden, NJ
Technical Certificate: , Expected in
Lincoln Technical Institute - South Plainfield - South Plainfield, NJ

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School Attended

  • Linden High School
  • Lincoln Technical Institute - South Plainfield

Job Titles Held:

  • Operations Supervisor
  • Mechanic
  • Machinist
  • Retail/Mechanic


  • High School Diploma
  • Technical Certificate

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