- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
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Skilled Operations Supervisor versed in business and employee management. Bringing 30+ years of experience in trouble shooting & Repair. Decisive leader and strategic problem solver with excellent communication and planning abilities.
- Customer Relations
- Operation Monitoring
- Repairing
- Repair
- Follow Company Standards
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- Active Learning
- Staff Management
- Management
- Scheduling
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Operations Supervisor, 07/2011 to 09/2021
Maximus, Inc. – Topeka, KS,
- Managed scheduling for 4 employees to optimize productivity.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Provided leadership to 4 employees through coaching, feedback and performance management.
- Identified and solved complex strategy problems to drive organizational goals.
- Fostered strong relationships with commercial customers and suppliers by working closely with and maintaining communication.
- Directed all day-to-day operations of airport facility to provide safe and enjoyable guest experience.
- Trained, mentored and motivated employees to maximize team productivity.
- Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
- Motivated employees to share ideas and feedback.
Mechanic, 04/2006 to 06/2008
City Of Berkeley – Berkeley, CA,
- Kept detailed records of all repairs, labor involved, and parts used and input data to customer database.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Prepared appropriate maintenance forms and records for accountability.
- Rebuilt components and systems to correct faults and achieve desired performance levels.
- Inspected vehicles to assess damage and strategize repair plans.
- Wrote up detailed repair orders outlining all actions and estimated costs.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
Machinist, 01/2001 to 03/2006
Legislative Branch – District Of Columbia, DC,
- Selected appropriate speeds and feeds according to metal type and finish specifications.
- Welded, heat treated and repaired worn and damaged equipment to optimize performance.
- Measured, marked and indicated dimensions and reference points on materials.
- Sharpened, replaced and tracked cutting tools to adhere to strict quality control and usage schedules.
- Elevated customer satisfaction ratings by troubleshooting issues for speedy resolution.
- Monitored feed and speed of machines during machining process to report problems and required repairs.
- Troubleshot and repaired machines to increase productivity and decrease spending.
- Maintained logs, lists and files and promptly completed all necessary paperwork.
- Measured and marked dimensions and reference points to meet precise specifications.
- Operated hand tools, drill presses, riveting machines and tap burners to safely produce projects.
- Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
- Gauged and maintained tolerances on grinding diameters, depths, squareness and parallelism.
- Increased equipment lifespans by incorporating thorough preventive and corrective maintenance processes.
Retail/Mechanic, 08/1995 to 01/2001
Deal-In-Wheels Custom Motorcycle Shop – City, STATE,
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Managed cash register operations using POS system, including processing sales and returns.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Processed payments and maintained accurate drawers to meet financial targets.
High School Diploma: , Expected in 05/1989
Linden High School - Linden, NJ
GPA:
Technical Certificate: , Expected in
Lincoln Technical Institute - South Plainfield - South Plainfield, NJ
GPA:
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