Skilled Operations Supervisor versed in business and employee management. Bringing 30+ years of experience in trouble shooting & Repair. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Skills
Customer Relations
Operation Monitoring
Repairing
Repair
Follow Company Standards
Active Learning
Staff Management
Management
Scheduling
Experience
Operations Supervisor, 07/2011 to 09/2021 Maximus, Inc. – Topeka, KS,
Managed scheduling for 4 employees to optimize productivity.
Built and maintained loyal, long-term customer relationships through effective account management.
Provided leadership to 4 employees through coaching, feedback and performance management.
Identified and solved complex strategy problems to drive organizational goals.
Fostered strong relationships with commercial customers and suppliers by working closely with and maintaining communication.
Directed all day-to-day operations of airport facility to provide safe and enjoyable guest experience.
Trained, mentored and motivated employees to maximize team productivity.
Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
Motivated employees to share ideas and feedback.
Mechanic, 04/2006 to 06/2008 City Of Berkeley – Berkeley, CA,
Kept detailed records of all repairs, labor involved, and parts used and input data to customer database.
Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Executed preventive and corrective maintenance on work trucks and other vehicles.
Prepared appropriate maintenance forms and records for accountability.
Rebuilt components and systems to correct faults and achieve desired performance levels.
Inspected vehicles to assess damage and strategize repair plans.
Wrote up detailed repair orders outlining all actions and estimated costs.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
Machinist, 01/2001 to 03/2006 Legislative Branch – District Of Columbia, DC,
Selected appropriate speeds and feeds according to metal type and finish specifications.
Welded, heat treated and repaired worn and damaged equipment to optimize performance.
Measured, marked and indicated dimensions and reference points on materials.
Sharpened, replaced and tracked cutting tools to adhere to strict quality control and usage schedules.
Elevated customer satisfaction ratings by troubleshooting issues for speedy resolution.
Monitored feed and speed of machines during machining process to report problems and required repairs.
Troubleshot and repaired machines to increase productivity and decrease spending.
Maintained logs, lists and files and promptly completed all necessary paperwork.
Measured and marked dimensions and reference points to meet precise specifications.
Operated hand tools, drill presses, riveting machines and tap burners to safely produce projects.
Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
Gauged and maintained tolerances on grinding diameters, depths, squareness and parallelism.
Increased equipment lifespans by incorporating thorough preventive and corrective maintenance processes.
Retail/Mechanic, 08/1995 to 01/2001 Deal-In-Wheels Custom Motorcycle Shop – City, STATE,
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Maintained accurate and attractive merchandise displays to maximize purchases.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Managed cash register operations using POS system, including processing sales and returns.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Engaged shoppers, providing assistance and information on merchandise and product features.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Processed payments and maintained accurate drawers to meet financial targets.
Education and Training
High School Diploma: , Expected in 05/1989 Linden High School - Linden, NJ GPA:
Technical Certificate: , Expected in Lincoln Technical Institute - South Plainfield - South Plainfield, NJ GPA:
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