Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Talented Operations Supervisor versed in business and employee management. Offering 5+ years of experience in the Insurance/Underwriting Industry. Decisive leader and strategic problem solver with excellent communication and planning abilities. Recognized consistently for performance excellence and contributions to success in the personal lines Underwriting industry.

  • High-quality customer service
  • Business writing
  • Filing and data archiving
  • Multi-Line Phone Proficiency
  • Social Media Knowledge
  • Advanced Clerical Knowledge
  • Strong Interpersonal Skills
  • MS Office
  • Staff Management
  • Performance improvement
  • Employee training and development
  • Risk management
Work History
Operations Supervisor, 11/2016 to Current
Mccoy's Building SupplyGreenville, MS,
  • Supervise and assist policy processing personnel in the performance of general operational services.
  • Direct contact for Upper Management, Field Marketing Managers for Earthquake and Homeowners policies.
  • Processing and Technical expert for company, handles and monitors company error report to ensure all departments function and cycle correctly.
  • Assigns, supervises, and reviews the work of Operations Technicians engaged in the processing of various requests and duties.
  • Supervises the operations of the Homeowners and/or Earthquake policy processing staff.
  • Responsible for successful completion of all policy processing functions in accordance with established business practice, policies and procedures.
  • Ability to not only adapt to change, but develop new ideas and approaches aimed at better understanding processing issues and more effectively meeting customer needs.
  • Participate in the development, implementation, and maintenance of a quality control program for processing and call queues.
  • Ensures the work of employees is reviewed for accuracy, completeness, and timeless.
  • Supervises the operations processing staff which may include staff recommendations, training and development, coaching and counseling activities.
  • Completion of performance review and may make any salary recommendations for management approval.
  • Resolve operational problems that fall within and outside of established procedures.
  • Utilize management tools (i.e.: SharePoint, ImageRight) to monitor services, calculate performance statistics and provide management reports.
  • Identify areas of improvement, prioritize, and execute changes and manage continual improvement process.
  • Act as operations policy processing expert in the executing of department initiatives.
  • Provide input and recommendations to improve the overall effectiveness and efficiency of organizational activities.
  • Implement and oversee work standards ensuring operations are effective and efficient, and applicable policies and procedures are followed.
  • Responds to changes in product or administrative policies.
  • Collaborated with Operations Manager, other departments and underwriters to determine appropriate courses of action on process or inspections.
  • Inspection Speciality; main contact for Inspection 3rd party vendor and processing expert.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
Tanning Specialist, 03/2018 to 08/2018
Studio Barre LlcChicago, IL,
  • Educated clients on health and safety of tanning facilities and procedures.
  • Assigned clients to appropriate facilities based on desired treatments and health needs.
  • Maintained clean and stocked front counter area.
  • Updated computer system with client schedules, inventories and spa information.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Monitored social media and online sources for industry trends.
  • Resolved escalated problems (ex.billing), improved operations and provided exceptional client support.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Trained new employees on customer service, money handling and organizing strategies.
Fitness Studio Manager , 01/2016 to 03/2017
Troon Golf, L.L.C.Iowa City, IA,
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Monitored social media and online sources for industry trends.
  • Created policies and procedures for company and delivered company-wide training to employees.
  • Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
  • Managed Personal Trainer schedule and stayed within budgeted non-session hours.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance as needed.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Maintained cleanliness and organization of the sales associates and trainers workspace, working closely with employees to systemize tasks.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Membership Manager, 07/2014 to 11/2015
Massage EnvyCity, STATE,
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Motivated team members to meet and exceed sales targets.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Explained charges, fees, terms of sales and service agreements to over 35 customers daily.
Associate of Arts: Business Administration And Management, Expected in
Los Medanos College - Pittsburg, CA
: Business Administration And Management, Expected in
Las Positas College - Livermore, CA

Property & Casualty Agent/Broker License - CA


Obtained: 04/2018

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School Attended

  • Los Medanos College
  • Las Positas College

Job Titles Held:

  • Operations Supervisor
  • Tanning Specialist
  • Fitness Studio Manager
  • Membership Manager


  • Associate of Arts

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