- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Talented Operations Supervisor versed in business and employee management. Offering 5+ years of experience in the Insurance/Underwriting Industry. Decisive leader and strategic problem solver with excellent communication and planning abilities. Recognized consistently for performance excellence and contributions to success in the personal lines Underwriting industry.
- High-quality customer service
- Business writing
- Filing and data archiving
- Multi-Line Phone Proficiency
- Social Media Knowledge
- Advanced Clerical Knowledge
|
- Strong Interpersonal Skills
- MS Office
- Staff Management
- Performance improvement
- Employee training and development
- Risk management
|
Operations Supervisor, 11/2016 to Current
Mccoy's Building Supply – Greenville, MS,
- Supervise and assist policy processing personnel in the performance of general operational services.
- Direct contact for Upper Management, Field Marketing Managers for Earthquake and Homeowners policies.
- Processing and Technical expert for company, handles and monitors company error report to ensure all departments function and cycle correctly.
- Assigns, supervises, and reviews the work of Operations Technicians engaged in the processing of various requests and duties.
- Supervises the operations of the Homeowners and/or Earthquake policy processing staff.
- Responsible for successful completion of all policy processing functions in accordance with established business practice, policies and procedures.
- Ability to not only adapt to change, but develop new ideas and approaches aimed at better understanding processing issues and more effectively meeting customer needs.
- Participate in the development, implementation, and maintenance of a quality control program for processing and call queues.
- Ensures the work of employees is reviewed for accuracy, completeness, and timeless.
- Supervises the operations processing staff which may include staff recommendations, training and development, coaching and counseling activities.
- Completion of performance review and may make any salary recommendations for management approval.
- Resolve operational problems that fall within and outside of established procedures.
- Utilize management tools (i.e.: SharePoint, ImageRight) to monitor services, calculate performance statistics and provide management reports.
- Identify areas of improvement, prioritize, and execute changes and manage continual improvement process.
- Act as operations policy processing expert in the executing of department initiatives.
- Provide input and recommendations to improve the overall effectiveness and efficiency of organizational activities.
- Implement and oversee work standards ensuring operations are effective and efficient, and applicable policies and procedures are followed.
- Responds to changes in product or administrative policies.
- Collaborated with Operations Manager, other departments and underwriters to determine appropriate courses of action on process or inspections.
- Inspection Speciality; main contact for Inspection 3rd party vendor and processing expert.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Tanning Specialist, 03/2018 to 08/2018
Studio Barre Llc – Chicago, IL,
- Educated clients on health and safety of tanning facilities and procedures.
- Assigned clients to appropriate facilities based on desired treatments and health needs.
- Maintained clean and stocked front counter area.
- Updated computer system with client schedules, inventories and spa information.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Monitored social media and online sources for industry trends.
- Resolved escalated problems (ex.billing), improved operations and provided exceptional client support.
- Referred customers to various services by evaluating needs and providing recommendations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Trained new employees on customer service, money handling and organizing strategies.
Fitness Studio Manager , 01/2016 to 03/2017
Troon Golf, L.L.C. – Iowa City, IA,
- Drove operational improvements which resulted in savings and improved profit margins.
- Monitored social media and online sources for industry trends.
- Created policies and procedures for company and delivered company-wide training to employees.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance as needed.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Maintained cleanliness and organization of the sales associates and trainers workspace, working closely with employees to systemize tasks.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Membership Manager, 07/2014 to 11/2015
Massage Envy – City, STATE,
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Motivated team members to meet and exceed sales targets.
- Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Explained charges, fees, terms of sales and service agreements to over 35 customers daily.
Associate of Arts: Business Administration And Management, Expected in
Los Medanos College - Pittsburg, CA
GPA:
: Business Administration And Management, Expected in
Las Positas College - Livermore, CA
GPA:
Property & Casualty Agent/Broker License - CA
Current
Obtained: 04/2018
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job