Talented Operations Supervisor versed in business and employee management. Offering 5+ years of experience in the Insurance/Underwriting Industry. Decisive leader and strategic problem solver with excellent communication and planning abilities. Recognized consistently for performance excellence and contributions to success in the personal lines Underwriting industry.
Skills
High-quality customer service
Business writing
Filing and data archiving
Multi-Line Phone Proficiency
Social Media Knowledge
Advanced Clerical Knowledge
Strong Interpersonal Skills
MS Office
Staff Management
Performance improvement
Employee training and development
Risk management
Work History
Operations Supervisor, 11/2016 to Current Mccoy's Building Supply – Greenville, MS,
Supervise and assist policy processing personnel in the performance of general operational services.
Direct contact for Upper Management, Field Marketing Managers for Earthquake and Homeowners policies.
Processing and Technical expert for company, handles and monitors company error report to ensure all departments function and cycle correctly.
Assigns, supervises, and reviews the work of Operations Technicians engaged in the processing of various requests and duties.
Supervises the operations of the Homeowners and/or Earthquake policy processing staff.
Responsible for successful completion of all policy processing functions in accordance with established business practice, policies and procedures.
Ability to not only adapt to change, but develop new ideas and approaches aimed at better understanding processing issues and more effectively meeting customer needs.
Participate in the development, implementation, and maintenance of a quality control program for processing and call queues.
Ensures the work of employees is reviewed for accuracy, completeness, and timeless.
Supervises the operations processing staff which may include staff recommendations, training and development, coaching and counseling activities.
Completion of performance review and may make any salary recommendations for management approval.
Resolve operational problems that fall within and outside of established procedures.
Utilize management tools (i.e.: SharePoint, ImageRight) to monitor services, calculate performance statistics and provide management reports.
Identify areas of improvement, prioritize, and execute changes and manage continual improvement process.
Act as operations policy processing expert in the executing of department initiatives.
Provide input and recommendations to improve the overall effectiveness and efficiency of organizational activities.
Implement and oversee work standards ensuring operations are effective and efficient, and applicable policies and procedures are followed.
Responds to changes in product or administrative policies.
Collaborated with Operations Manager, other departments and underwriters to determine appropriate courses of action on process or inspections.
Inspection Speciality; main contact for Inspection 3rd party vendor and processing expert.
Created and implemented strategies for improving operational efficiency and accuracy.
Monitored daily and weekly key performance indicators to maintain on-track status.
Tanning Specialist, 03/2018 to 08/2018 Studio Barre Llc – Chicago, IL,
Educated clients on health and safety of tanning facilities and procedures.
Assigned clients to appropriate facilities based on desired treatments and health needs.
Maintained clean and stocked front counter area.
Updated computer system with client schedules, inventories and spa information.
Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Monitored social media and online sources for industry trends.
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