Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-oriented Operations Supervisor with more than 18 years of progressive Management experience. Exceptional business acumen, administrative strengths and program management abilities.

  • Logistics expertise
  • Route Navigation
  • Accident / Incident Reports
  • Scheduling
  • Operations support
  • Process improvement
  • Budgets
  • Supply Management
Work History
Operations Supervisor, 01/2018 to Current
Merieux Nutrisciences CorporationSalt Lake City, UT,

Managing all aspects of outbound operations for logistics & transportation to ensure on-time and accurate shipments. Increasing overall productivity and shipping load factors goals set for Holland Grand Rapids terminal l and seek to exceed expectations as leaders in one day LTL shipping.

  • Manage 40+ Union Teamsters CDL drivers/operators to load outbound trailers to over 60 destinations.
  • Perform root cause analysis in deficient areas to identify and resolve central issues.
  • Ensure all trailers meet load factor weight requirements.
  • Manage and coordinate all activities of dockworkers and other support personnel.
  • Ensure timely, damage-free, safe loading/unloading of freight on assigned shifts.
  • Provide training and performance feedback to ensure that all work is performed according to company approved standards.
  • Utilize FMS and FMU inventory management systems to organize, plan, and track freight movement.
  • Maintain all Over-the-Road Drivers use and driver logs using Omnitracs ELOG system.
  • Manage all aspects of daily delivery, including routing, driver supervision and DOT compliance.
  • Monitor and maintained high level of on-time delivery reliability service and performance
  • Enhance operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Implement LTL shipments plans to Amazon Fulfillment centers nationwide
Store Manager, 08/2015 to 11/2017
Trane Technologies PlcSpringfield, MO,

Focused on team building and processing production metrics to ensure consistent sales growth. Raised store sales ranking to 4th in company, up from 22nd.

  • Managed retail team (20+) over 3 departments of Textiles, hard goods, and retail sales floor.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Completed Quarterly profit and loss performance reports.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Applied performance data to evaluate and improve area operations, target current business conditions and forecast needs.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 200%.
  • Oversaw, trained and encouraged 20+ Associates, promoting culture of efficiency and performance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Associates.
Loss Prevention Supervisor, 05/2012 to 07/2015
Csm CorporationBrookfield, WI,

Supervised loss prevention teams, safety programs and committees. Reduced safety recordable rates by 75% Year over Year and reduced insurance premiums by over $500,000, contributed to OSHA excellence.

  • Monitored paperwork procedures to prevent error-related losses.
  • Installed and maintained covert security equipment.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Oversaw received and outbound shipments through inventories and audits and complied with DOT shipment procedures.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Drove operational improvements which resulted in savings and improved profit margins.
Business Owner, 02/2001 to 01/2012
Happen-Stance ProductionsCity, STATE,

Drove sales and increased sales revenues YOY by 13%. Oversaw sales, operations and production for dynamic and successful company offering record producing, audio recordings, commercial production, post production editing and audio visual installation services.

  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 200%.
  • Developed capital budget projects that focused on Gain vs. Loss, Expense Ratio, and Financial Risk Assessment balancing maximum monetary value with exceptional production quality to execute Client's creative vision.
  • Managed 30+ contract employees that required scheduling, payroll, budgeting, organizational and planning in order to execute Client's creative production.
  • Strategically planned and implemented project Logistics for multiple venue production dates in order to create project continuity consistent with production objectives.
  • Collaborated with team on numerous projects for live concerts and soundtracks for film and television.
  • Mentored Audio Interns in development of career and business plans.
  • Provided operational and strategic management skills to increase growth and stability for company.
  • Able to created marketing promotions and strategies with Audio-Visual companies and Independent Artists
  • Managed Large-scale entertainment projects coordinating with 7+ production companies for single project.
  • Mentored upstart entrepreneur and Individual artist in business practices.
  • Assisted music artist, small business, business Startups, and nonprofits with developing business plans to successfully start and/or grow their business.
MBA: Marketing, Expected in 05/2012
King University - Bristol, TN
  • Graduated with 3.95 GPA
Bachelor of Science: Recording Industry Management, Expected in 05/2001
Middle Tennessee State University - Murfreesboro, TN,

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School Attended

  • King University
  • Middle Tennessee State University

Job Titles Held:

  • Operations Supervisor
  • Store Manager
  • Loss Prevention Supervisor
  • Business Owner


  • MBA
  • Bachelor of Science

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