operations supervisor resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Communication skills
  • Resourceful
  • Deadline-oriented
  • Self-directed
  • Knowledge of Microsoft Word, Excel, and PowerPoint
  • Invoicing and billing
  • General office policies and procedures
  • Outgoing, eager to learn personality
  • Problem resolution
  • Customer service-oriented
  • Clerical support
  • Goal-oriented
  • Data entry
  • Scanning and copying
  • Planning and coordination
  • Administrative support
  • Supervision
08/2014 to Current Operations Supervisor Nvr, Inc. | Pinehurst, NC,
  • Billed bills of landing
  • Entered freight shipment information into computer system that included accurately status shipments, generate freight bills and/or correct freight bills, etc
  • Reconciled cash and checks collected, prepared deposits and COD check remittance to customers
  • Processed invoices from vendors and submitted expense and mileage from employees
  • Assisted customers via phone, e-mail and/or fax in all inquiries, including tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Supervised outbound dock workers to ensure that freight was loaded correctly and on time
  • Performed road dispatching duties including dispatching, informing road drivers in changes in bid run and/or equipment that needed to be taken to Hubs for repairs
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays
  • Communicated with central dispatch daily with the coordination of freight movement to Hubs
  • Performed monthly tractor inspections to ensure that state and federal permits, insurance and cab cards was up to date. Also check to see that the tractor was clean inside and out, no defects on outside, and that equipment like fire extinguishers and reflectors was inside and secured
  • Checked city and road drivers elogs, made necessary corrections and tracked available drive hours using PeopleNet Fleet Manager
  • Communicate with Fleet Maintenance managers and supervisors concerning equipment failures that needed to be repaired
  • Monitored service freight and ensure cut time compliance
  • Monitor actual performance data and gather information for reporting
  • Ensured that all OS&D was identified and processed properly
  • Conducted pre-shift meetings and provide education to employees as necessary
  • Made sure records and files was up to date for internal audit purposes
  • Provided minor tech support such as setting up computer equipment such has new PC's, monitors, tablets, and printers
04/2014 to 05/2014 Mailroom Clerk Jones Lange Lasalle Inc. | Indianapolis, IN,
  • Handled logs and processed all incoming and outgoing mail for Cigna
  • Looked up new mailing addresses of providers and members that were sent back due to wrong or insufficient address
  • Created policyholder letters to employers to ask employees to update mailing addresses
  • Entered numerical data into databases in a timely accurate manner
  • Organized forms, made photocopies, filed records and prepared correspondence and reports
  • Performed payroll as a back up
01/2011 to 01/2013 Supervisor Massage Envy | Frederick, MD,
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard and maintained security of premises at Tenaris Hickman plant
  • Supervised a total of 3 security guards for the morning shift
  • Handled payroll activities for 20+ employees
  • Created and maintained time sheets and spreadsheets that was more proficient and easier to use
  • Submitted weekly reports of overall hours worked of Murray Guard employees for the HR managers for both Tenaris and Murray Guard
  • Set up and maintained email accounts for Murray Guard employees
  • Manage office supplies and inventory
  • Performed clerical duties inside the Tenaris traffic office assisting traffic clerks with the arrival of truck drivers coming to pick up steel pipe for delivery
  • Signed in incoming truck drivers and entered their information into TMS system
  • Verified that information in the computer system was up-to-date and accurate
  • Checked in incoming shipments
  • Handled incoming and outgoing paperwork to and from truck drivers
  • Created weight tickets for empty and loaded trailers on the yard and to contractors that picking up scrap and trash
  • Provided radio dispatch between traffic office and shipping yard
  • Sorted, scanned, and file documents Manage basic clerical and administrative tasks
  • Operate office machinery such as copier, fax, and scanner machines and performed minor maintenance to printers from traffic jams to toner changes
  • Assisted traffic clerks with inventory
  • Answered and forwarded phone calls
  • Perform additional general office duties such as assisting staff with their specific work when required
06/2007 to 12/2010 Production Specialist/Data Entry Operator American Greetings | City, STATE,
  • Checked quality of greeting cards while being assigned to machine
  • Stripped, boxed, and transport greeting cards to assigned areas
  • Performed rework on cards that didn't meet standards
  • Made labels for greetings that was being transported to other departments or out of the plant
  • Worked inside the IT department doing data entry and other clerical work
  • Keyed in daily and weekly time tallies for payroll
  • Added pick lists and keyed in slip tickets
  • Answered and forwarded phone calls to the supervisors on shift
  • Printed shipping labels and invoices to the shipping department, pick lists for the order filling department, and reports to various departments
  • Printed store display schematics for the packaging departments
  • Manage basic clerical and administrative tasks
  • Operate office machinery such as copier, fax, and scanner machines
Education and Training
Expected in 2006 to to High School Diploma | Blytheville High School, Blytheville, AR GPA:

GPA: 3.0

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Resume Overview

School Attended

  • Blytheville High School

Job Titles Held:

  • Operations Supervisor
  • Mailroom Clerk
  • Supervisor
  • Production Specialist/Data Entry Operator


  • High School Diploma

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