Operations Manager and Lead Medical Assistant Resume Example
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OPERATIONS MANAGER AND LEAD MEDICAL ASSISTANT
Professional Summary
Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in medical practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents.
Conscientious Healthcare professional offering over 8 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Education
Bachelor of Science, Health Sciences, Expected in 08/2021
University of Phoenix - City, State
Medical Assistant, Medical Assisting, 07/2012
Regional Center For Border Health - City, State
High School Diploma, 12/2005
Yuma High School - City, State
Work History
Operations Manager and Lead Medical Assistant, 08/2016 to CurrentCompany Name, City, State
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Developed productive, profitable and achievement-oriented working environments for employees.
- Evaluated current operational strategies and recommend improvements.
- Developed and maintain operational guidelines for staff.
- Evaluated inspection reports and service tickets and prepared repair invoices.
- Supervised operations team to support operational excellence and excellent customer service.
Medical Assistant, 03/2014 to 08/2016Company Name, City, State
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Implemented care and efficiency improvements to support and enhance office operations.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained client medical history, including medication information, symptoms and allergies.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Ordered and prepared reagents and supplies.
- Scheduled and accompanied clients to medical appointments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for 45 patients everyday.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Compiled necessary documents for surgical billing packages.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Obtained accurate medical histories from patients, highlighting critical information.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Participated in Continuous Quality Improvement (CQI) activities.
- Tested and recorded blood glucose levels.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Conducted machine safety checks according to facility policy.
- Followed all appropriate procedures to minimize patient's exposure to radiation.
- Measured patient pulse oximetry.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Escorted patients to examination rooms.
- Collected histories, vitals and current complaints via patient interviews.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Prepared initial patient charts for admission.
- Welcomed patients and inquired about wellbeing since last treatment.
- Prepared and administered medications to alleviate patient symptoms.
- Ambulated, turned and positioned patients.
- Called and faxed pharmacies to submit prescriptions and refills.
- Offered age-appropriate patient care before, during and after exams.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Balanced, calibrated and recorded appropriate hemodynamic data.
- Measured patient spirometry.
- Report significant information and changes in patient condition to nurse supervisor.
- Obtained pre- and post-treatment vital signs and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Collected all pertinent data and calculations to aid physician in interpreting results.
- Obtained all prescribed laboratory testing.
- Assisted physicians in follow-through of care.
- Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
- Attended required training, education and meetings.
Medical Assistant, 07/2012 to 03/2014Company Name, City, State
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Aided with prescription refill requests.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Called and faxed pharmacies to submit prescriptions and refills.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Received, recorded and filed medical payments by check, cash and credit card.
- Gathered forms, copied insurance cards and picture Identification to collect patient information for billing and insurance filing.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Reviewed and sent medical records to other physicians upon request.
- Pulled charts and prepared for nurse and doctor assessment.
- Entered procedure codes and diagnosis codes into medical billing software.
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
Skills
- Profitability and revenue generation
- Purchasing and planning
- Cost analysis and savings
- Budgeting
- Team Building
- Project Management
- Training and mentoring
- Coaching and mentoring
- Recruitment
- Business Development
- Scheduling
- Budget development
- Inventory management
- Staff training/development
- Effective leader
- Employee scheduling
- Phlebotomy
- IV administration
- IM/SQ injections
- Bilingual (Spanish)
- Relationship building
- Product development
- Delegation
- Employee reviews
- Client account management
- Perform electrocardiogram
- Local anesthesia
- Vital signs
- CVP/ABI
- Sleep study
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Resume Overview
School Attended
- University of Phoenix
- Regional Center For Border Health
- Yuma High School
Job Titles Held:
- Operations Manager and Lead Medical Assistant
- Medical Assistant
Degrees
- Bachelor of Science , Health Sciences Expected in 08/2021
Medical Assistant , Medical Assisting 07/2012
High School Diploma , 12/2005
