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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in medical practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents.

Conscientious Healthcare professional offering over 8 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Skills
  • Profitability and revenue generation
  • Purchasing and planning
  • Cost analysis and savings
  • Budgeting
  • Team Building
  • Project Management
  • Training and mentoring
  • Coaching and mentoring
  • Recruitment
  • Business Development
  • Scheduling
  • Budget development
  • Inventory management
  • Staff training/development
  • Effective leader
  • Employee scheduling
  • Phlebotomy
  • IV administration
  • IM/SQ injections
  • Bilingual (Spanish)
  • Relationship building
  • Product development
  • Delegation
  • Employee reviews
  • Client account management
  • Perform electrocardiogram
  • Local anesthesia
  • Vital signs
  • CVP/ABI
  • Sleep study
Education
Expected in 08/2021
Bachelor of Science: Health Sciences
University of Phoenix - Tempe, AZ
GPA:
Expected in 07/2012
Medical Assistant: Medical Assisting
Regional Center For Border Health - Yuma, AZ
GPA:
Expected in 12/2005
High School Diploma:
Yuma High School - Yuma, AZ
GPA:
Work History
08/2016 to Current
Operations Manager and Lead Medical Assistant Sound Inpatient Physicians Regional, GA,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Developed productive, profitable and achievement-oriented working environments for employees.
  • Evaluated current operational strategies and recommend improvements.
  • Developed and maintain operational guidelines for staff.
  • Evaluated inspection reports and service tickets and prepared repair invoices.
  • Supervised operations team to support operational excellence and excellent customer service.
03/2014 to 08/2016
Medical Assistant South Carolina Job Board Kingstree, SC,
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Oriented and trained new staff on proper procedures and policies.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Ordered and prepared reagents and supplies.
  • Scheduled and accompanied clients to medical appointments.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for 45 patients everyday.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Compiled necessary documents for surgical billing packages.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Participated in Continuous Quality Improvement (CQI) activities.
  • Tested and recorded blood glucose levels.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Conducted machine safety checks according to facility policy.
  • Followed all appropriate procedures to minimize patient's exposure to radiation.
  • Measured patient pulse oximetry.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Escorted patients to examination rooms.
  • Collected histories, vitals and current complaints via patient interviews.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Prepared initial patient charts for admission.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Prepared and administered medications to alleviate patient symptoms.
  • Ambulated, turned and positioned patients.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Offered age-appropriate patient care before, during and after exams.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Balanced, calibrated and recorded appropriate hemodynamic data.
  • Measured patient spirometry.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Obtained pre- and post-treatment vital signs and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Collected all pertinent data and calculations to aid physician in interpreting results.
  • Obtained all prescribed laboratory testing.
  • Assisted physicians in follow-through of care.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Attended required training, education and meetings.
07/2012 to 03/2014
Medical Assistant A To Z Dermatology City, STATE,
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Aided with prescription refill requests.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Scheduled surgeries for multiple surgeons and booked operating rooms.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Gathered forms, copied insurance cards and picture Identification to collect patient information for billing and insurance filing.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Reviewed and sent medical records to other physicians upon request.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.

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Resume Overview

School Attended

  • University of Phoenix
  • Regional Center For Border Health
  • Yuma High School

Job Titles Held:

  • Operations Manager and Lead Medical Assistant
  • Medical Assistant
  • Medical Assistant

Degrees

  • Bachelor of Science
  • Medical Assistant
  • High School Diploma

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