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Operations Manager Commercial Dispatcher resume example with 16 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating commercial trucks and dry van trailers, as well as loading, securing and unloading products with Jessicaimum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives.

Skills
  • Equipment operation
  • Pre- and post-trip inspections
  • Effective communication skills
  • Defensive Driving Practices
  • Forklift Operations
  • Distribution and warehousing
  • Shipping and receiving
  • Warehouse Logistics
  • Inventory management
  • Operations management
  • Staff Management
Education
Northview Covina, CA Expected in High School Diploma : - GPA :
Advanced School of Driving Upland, CA, Expected in 11/2001 : CDL Training - GPA :
Certifications

Certified Commercial Truck Driver with Doubles, Triples and Tanker endorsements.

Certified Plant Equipment Operator.

Accomplishments

    Honorably Discharged from the US ARMY and AIR FORCE RESERVES

Work History
Transdevna - Operations Manager / Commercial Dispatcher
Woodland, CA, 02/2019 - 07/2020


  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Coordinated with operators to boost unloaded miles and reduce empty miles.
  • Coordinated dispatching of drivers to accomplish daily delivery requirements.
  • Managed scheduling and task delegation for warehouse team.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Honeywell - Operations Supervisor/Dispatcher
Shawnee, KS, 06/2017 - 02/2019
  • Motivated and trained employees to Jessicaimize team productivity.
  • Monitored supply chain and managed logistics functions for company.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised 60 employees on AM,PM shift, overseeing efficiency of Commercial Relocations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.


  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Determined number of man hours required to complete assignments after reviewing scope of each project.
  • Directed dispatching, routing and tracking of 30 fleet vehicles.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation and assigned personnel.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Coordinated regular inspections of vehicles and scheduled preventive maintenance.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
  • Coordinated repairs to vehicles to maintain fleet operations.
Honeywell - Commercial Truck Driver
Canton, MA, 07/2010 - 03/2017


  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Followed hand signals from loading crew to maneuver trucks into loading and unloading positions.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
  • Conducted efficient cargo transfers to maintain route schedules.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Loaded and unloaded vehicles and secured items for long road trips by using E-tract straps and load bar moving equipment.
  • Operated class A,B,C trucks across 3 states to transport Commercial office furniture, House hold goods and lab equipment.
Honeywell - Commercial Truck Driver/Plant Equipment Operator
Moca, PR, 06/2003 - 09/2009
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Jessicaimized load safety by balancing, securing and weighing products.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Documented daily activities in internal system and submitted timely shift reports.
  • Determined plant equipment issues related to rock quarry machinery and conducted timely repair work to keep equipment up and running.
  • Kept plant areas clean and ready for inspections to maintain high audit and compliance scores.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Observed equipment in operation, system activities and control readouts on continuous basis.
Cordova Trucking - Commercial Truck Driver
City, STATE, 06/2002 - 06/2003
  • Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Loaded and unloaded vehicles and secured items for long road trips using loadbars, E-tract straps.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Transported hazardous materials and oversized shipments without incident.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
Stress-O-Pedic Mattress Company - Commercial Truck Driver
City, STATE, 11/2001 - 06/2002
  • Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Contacted customers to report delayed delivery times.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Interacted with customers and offered exemplary service, escalating issues to Dispatcher.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.

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Resume Overview

School Attended

  • Northview
  • Advanced School of Driving

Job Titles Held:

  • Operations Manager / Commercial Dispatcher
  • Operations Supervisor/Dispatcher
  • Commercial Truck Driver
  • Commercial Truck Driver/Plant Equipment Operator
  • Commercial Truck Driver
  • Commercial Truck Driver

Degrees

  • High School Diploma

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