Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.

Work History
Operations Assistant Manager, 01/2021 - 07/2021
Gold's Gym International, Inc. Portland, OR,
  • Facilitated weekly Change Advisory Board meetings with department managers.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Evaluated current operational strategies and recommend improvements.
  • Developed productive, profitable and achievement-oriented working environments for employees.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Maximized profits by reducing waste in payroll administration and increasing sales.
  • Developed and maintain operational guidelines for staff.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
Employee Care Team Lead, 08/2017 - 01/2021
Bank Of America Corporation Abingdon, MD,
  • Provided an understanding and knowledge of applications serving as a strong base for technical expertise in P&G products and programs.
  • Deliver recommendations to improve support processes or delivery of customer service; Participate in implementation of changes occurring in IT environment.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Created knowledge articles for employees to follow with step by step resolutions to common customer issues.
  • Tracked Service Level Agreements (ticket closing time, ticket routing, ticket information, resolution, comments).
  • Held monthly performance meetings with current employees.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Windows System Administrator, 07/2016 - 08/2017
LPL Financial City, STATE,
  • Contributed daily enterprise-wide server administration tasks and provide tier 2 support for enterprise systems and services on Microsoft's windows server platform.
  • Participate in system maintenance and upgrades, and assigned projects and/or dependent services in support of Windows systems.
  • Develop, monitor and sustain practices for windows server operating systems and additional server components including but not limited to exchange, active directory, SharePoint, SQL Server, and Microsoft Teams.
  • Manage all configuration changes and operation of client-based computer operating systems.
  • Work closely with IT managers to improve employee productivity through implementation and support of hardware and software tools and systems.
  • Created patches and solutions to fix bugs in existing applications.
  • Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for over 5,000 users.
  • Arranged staff-development programs such as training and workshops for staff at every level.
  • Managed development of system protocols to deliver complete and persistent data set.
Master of Science: Project Management, Expected in 12/2020
Strayer University Grad - Raleigh, NC,
Bachelor of Science: Computer Science, Information Technology, Expected in 08/2016
Saint Augustine University - Raleigh, NC
  • Lean Six Sigma Black Belt Professional - [SSGI]
  • Operations understanding
  • Leadership
  • Team Building
  • Critical Thinking
  • Project development and life cycle
  • Complex problems analysis
  • Project Management
  • Operations management

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School Attended

  • Strayer University Grad
  • Saint Augustine University

Job Titles Held:

  • Operations Assistant Manager
  • Employee Care Team Lead
  • Windows System Administrator


  • Master of Science
  • Bachelor of Science

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