Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Responsive and resourceful Operations Manager knowledgeable about maintaining schedules, coordinating inventory and promoting financial sustainability. Good sales planning, service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals.

Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Interactive professional bringing 15+year background in Retail Food industry.

Financially-savvy, customer-oriented individual with focus in process efficiency. Committed to promoting highest standards and company values.

Driven to help business leaders implement and enforce successful policies promote service and operational excellence.

Highly experienced with Food best practices and regulatory requirements. Excellent financial sense, operations knowledge and leadership skills.

Confident Manager with unsurpassed work ethic and extensive knowledge of Restaurant and Food. Well-educated in using proven methods and cutting-edge technology to successfully cut costs and increase productivity.

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

  • Cost analysis and savings
  • Employee supervision
  • Profitability and revenue generation
  • Purchasing and planning
  • Training and mentoring
  • Customer retention
  • Employee development
  • Sound judgment
  • Proficient in Microsoft 10
  • Business development
Operations Assistant Manager, 05/2020 to 08/2020
Gold's Gym International, Inc.Bridgewater, NJ,
  • Directed team members to provide exceptional service to all guests and vendors, maintaining professional relationship of established business.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Assisted the store manager in the daily operations of store focusing on front end personnel and customer service.
  • Opening and closing of store.
  • End of day balances and closing protocol as deemed by Dollar Tree.
  • Banking deposit at end of shift.
  • Stocking assigned aisle and maintain recovery process.
General Manager Administration, 05/2016 to 01/2020
Five Star Quality Care, Inc.Saint Paul, MN,
  • Directed safety operations and maintained clean work environment to adhere to FDA and Texaco requirements.
  • Diminished financial discrepancies by monitoring quotes, procurement and planning.
  • Maximized time and manpower by consolidating data, payroll.
  • Managed and improved requirements, gaps analysis, training and development and new program rollout resulting increased production and quality.
  • Established performance goals and merit program for quality customer service and customer retention.
  • Monitored vendor invoices to verify quality, delivery and conformance specifications.
  • Coached and developed 3 internal candidates for promotion to general management team.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Hired, coached and mentored team of 15 representatives.
  • Built and maintained loyal, long-term customer relationships through effective customer services and quality food.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Designed sales and service strategies to improve revenue and retention of customer base.
  • Complied with company policies and local/state government regulations to prevent and detect Department of Agriculture violations and protect organization from fines and lawsuits.
  • Trained, managed and motivated employees to promote professional skill development.
  • Trained over 100 employees on business principles, best practices, protocol and system usage.
  • Talent hiring, training, schedules and corrective action plans.
Administrative Assistant, 12/2015 to 05/2018
Stottlemyers Smokehouse, LLCCity, STATE,
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Tracked and submitted employee timesheets for payroll processing.
  • Inputted payroll in processing system.
  • Coordinated large-scale events and activities, developing lists and organizing on and off site catering services.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Collected, calculated and reported on expenditure and statistical data to inform owner.
  • Developed administrative processes to achieve organizational objectives and improve restaurant efficiency.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Verified operation of equipment by completing preventive maintenance requirements and calling for repairs.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Monitored monthly inventory for food and beverage.
  • Talent hiring, training and corrective action protocol.
  • Development of new strategies and quality control techniques.
Deli/ Bakery Manager, 05/2015 to 11/2015
Southeast GrocersCity, STATE,
  • Implemented and executed merchandising programs to maintain and increase sales.
  • Checked freshness of all bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Coordinated work of 10 sales and processing employees, handling as many as 30 orders per day.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Scheduled employees to keep all bakery shifts well-staffed for peak times and holidays.
  • Decorated cakes and pastries, baked breads, pastries and pies and specialty desserts.
  • Coordinating product ordering, receiving and stocking.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Supervised staff preparing and serving 50+ meals per day.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Fresh audit preparations.
  • Inventory and FIM reports.
Education and Training
Associate of Science: Criminal Justice, Expected in 01/2009
University Of Phoenix - Phoenix Arizona,
  • National Registry of Food Managers, - 2016

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Resume Overview

School Attended

  • University Of Phoenix

Job Titles Held:

  • Operations Assistant Manager
  • General Manager Administration
  • Administrative Assistant
  • Deli/ Bakery Manager


  • Associate of Science

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