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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Versatile and enthusiastic professional offering administrative experience in both corporate and non-profit office environments. Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Effectively builds loyalty and long-term relationships with clients, employees and customers while achieving all goals. Talented Customer Service Associate skilled at balancing customer needs and company demands. Seeking a role of increased responsibility and authority.

Highlights
  • ●Culturally-sensitive
  • Excellent interpersonal skills
  • Deadline-driven
  • Exceptional problem solver
  • Skilled multi-tasker
  • Focused and driven
  • Positive attitude
  • Self-starter
  • Strong communicator
  • Dedicated team player
  • Fast learner
  • Detail-oriented
  • Microsoft Office
  • Spreadsheet development
  • Report analysis
  • Employee training and development
Accomplishments
    Implemented new processes that reduced purchase order error rate from 10% to 1%
  • Acted as the department’s "go-to" person for challenging calls and as the primary mentor for new employees.
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Professional Experience
07/2013 to 09/2014
Operations Assistant Manager Gold's Gym International, Inc. Little Elm, TX,

Subscription-based fashion company offering women's and children's apparel and accessories. Operations Assistant Manager ● Created inbound logistics reports and led weekly cross-functional meeting with merchandising, production and operations teams. ● Created 200 purchase orders per week for JustFab, Fabletics, FabKids and Shoedazzle in a timely manner. ● Implemented new processes that reduced purchase order error rate from 10% to 1%. ● Managed vendor invoices and payment requests with accounting team to ensure commercial invoices had correct costs and duty rates.

09/2006 to 2014
Lead Administrative Assistant/Customer Service Representative Kerry Ingredients And Flavours Commerce, GA,

Automotive company that supplies high quality engine parts to manufacturers and distributors. Purchasing Agent ● Managed inventory control, purchasing and stocking of auto parts and packaging supplies for national and international sales distribution. ● Reviewed and analyzed all requisitions to ensure quality control and timeliness. ● Guided Sales Manager in preparing for Sales and Exporting department meetings and annual budget preparation. ● Responsible for weekly scheduling, monitoring and evaluating monthly invoices, all Detroit office Honda account activity. ● Provided customer service assistant to Sales Department. ● Developed and delivered staff training and continuous improvement programs; trained all employees on AS400, Cetrix and Great Plains computer systems. ● Negotiated agreements with vendors, ensuring accurate and timely deliveries for 12 national locations. ● Created and implemented new purchasing and cost reduction strategies. ● Managed vendor relationships in Japan, Taiwan, Europe and Indonesia. ● Provided customer service, order processing, and export documentation to Latin America. ● Handled inquiries and reviewed materials for compliance with regulations, procedures and systems. ● Input computer applications and proofread wide variety of reports, correspondence and statistical information. ● Developed and implemented training program for new recruits.

08/2005 to 09/2006
Family Support Assistant Easter Seals City, STATE,

Non-profit organization that provides educational services focused on special needs children and low income families. Family Support Assistant ● Managed all aspects of enrollment process for new applicants. This included providing program information based on income requirements and managing wait list for preschool programs. ● Researched and provided families with community resources upon request. ● Worked with confidential matters and handled each case with sensitivity and compassion. ● Maintained student records, attendance and class lists for 180 students in 3 state and federal programs. ● Prepared yearly recertification for Early Head Start, Head Start and Department of Education programs. ● Collected weekly documentation needed to ensure enrollment in program, and generated weekly and monthly student reports. ● Assisted teachers with students in class in the kitchen and on the playground as needed.

2004 to 07/2005
Production Scheduler Cal Spas City, STATE,

Luxury spa manufacturer selling to both direct-to-consumer and wholesale channels. Production Scheduler ● Managed production capacity and shipping schedule for all customer orders. Worked cross-functionally with sales, marketing and accounting teams. ● Tracked dealer credit approvals and coordinated financing release with Accounting Department. ● Created sales, credit and shipment reports for department.

Education
Expected in 2007
Child Development Permit : Child Development
Cerritos Community College - Norwalk , CA
GPA:

Coursework includes Core Units in Early Childhood Education

Expected in
: American Sign Language
Cerritos Community College - Norwalk, CA
GPA:

Continuing education.

Expected in
Associate of Arts: Photojournalism/Sociology
Long Beach Community College - Long, CA
GPA:

Continuing education.

Volunteering Experience
  • Worked with children ages 3-18 at local schools since 2000. Initiatives included: art projects, chaperoning field trips, food drives, tutoring and mentoring students.
  • Helped set up activities at the 2014 Child S.H.A.R.E. Annual Gala Event supporting foster and adoptive families for abused and neglected children.
  • Collected, stocked, and distributed food to families in the community for the Downey Pantry.
  • Put together care packages for local families at the Orange County Food Bank.
  • Organized set up for local, regional, and national cheer competitions since 2011.
  • Volunteered at Special Olympics and timed various races during the preliminaries.
Skills

Buying/procurement, Purchase Orders, Cost Reduction, Operations, Logistics, StaffTraining, Budget Preparation, Inventory Control, Account Management, Student Records, Student enrollment, Domestic and International Sales, Production Scheduler, Continuous Improvement, Active Learning, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Internet Research, AS400, Great Plans, Cetrix, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access, Multi-Task Management, Organizational Skills, Prioritization, Research, Scheduling, Nonprofit, Spreadsheets, Telephone Skills, Time Management,10-Key, Typing, Vendor Management

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Resume Overview

School Attended

  • Cerritos Community College
  • Cerritos Community College
  • Long Beach Community College

Job Titles Held:

  • Operations Assistant Manager
  • Lead Administrative Assistant/Customer Service Representative
  • Family Support Assistant
  • Production Scheduler

Degrees

  • Child Development Permit
  • Associate of Arts

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