operations assistant resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Policy and Procedure Adherence
  • Hiring and Training
  • Professional and Friendly
  • Recordkeeping
  • Documentation and Reporting
  • Written and Verbal Communication
  • Customer Support
  • Attention to Detail
  • Information Confidentiality
  • Shipping and Receiving
  • Inventory Management
  • Employee Scheduling
  • Work Planning and Prioritization
  • Positive Attitude
  • Issue Research and Resolution
  • Professional and Mature
  • Excel Spreadsheets
  • Inventory Replenishment
  • Organizational Management
  • Meeting Planning
  • Friendly, Positive Attitude
08/2020 to Current
Operations Assistant Integrative Nutrition New York, NY,
  • Planned routine operations and special projects under direction of operations manager.
  • Supervised day-to-day facility operations in accordance with set policies and guidelines.
  • Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
  • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
  • Facilitated work processes for special projects, product promotions and company campaigns.
02/2006 to 04/2023
General Manager Wawa/Night Supervisor Wawa Food Markets City, STATE,
  • Addressed customers' concerns and questions and handled complaints.
  • Kept areas clean, neat and inspection-ready to comply with product guidelines.
  • Leveraged [Software] to report inventory balances and cycle counts.
  • Trained employees in proper work procedures and performance strategies to optimize operations.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Performed opening and closing procedures, set up registers and arranged products to keep facility operations-ready.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Improved daily operational plans, developed production schedules and optimized task flow.
  • Monitored security and enforced loss prevention strategies during shift.
  • Recruited, hired and mentored new team members, working closely with human resources department.
  • Set performance metrics for each team member and provided feedback when needed.
  • Collaborated with team members to improve performance and implement training updates.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
09/1991 to 02/2006
Director of Perishables Jetro Restaurant Depot City, STATE,
  • Planned routine operations and special projects under direction of operations manager.
  • Assisted management in making important decisions by collecting, organizing and modeling data.
  • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
  • Identified internal problems and recommended solutions to upper management.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Cultivated and maintained relationships to promote positive work culture.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Guided and motivated staff to drive maximum performance.
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Built strong referral network to generate new business opportunities.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance.
  • Generated reports to review data and issue corrective actions for improvements.
  • Supported work-life balance to improve staff morale.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Worked with department managers to formulate annual budgets.
  • Recommended corrective actions to conform to quality specifications.
  • Leveraged market knowledge and studied competitive landscape to drive revenue.
Education and Training
Expected in 06/1989 to to
High School Diploma:
St John Neumann - Philadelphia ,

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Resume Overview

School Attended

  • St John Neumann

Job Titles Held:

  • Operations Assistant
  • General Manager Wawa/Night Supervisor
  • Director of Perishables


  • High School Diploma

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