Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • PROFESSIONAL SUMMARY: Expert in customer service practices with 25 years' experience in implementing customer satisfaction, monitoring protocols, and training & developing support staff in order to achieve and exceed satisfaction goals. Solid experience in conducting investigations, reviewing compliance, monitoring inventory, analyzing data and constructing reports of data surveilled.
  • Deadline Driven
  • Customer Service Expert
  • Ability to Multitask
  • Training and Coaching Strategies
  • Exceptional Attention to Detail
  • Ability to Maintain Flexibility
  • Office Management Skills
  • File, Data and Inventory Maintenance
  • Shipping and Fulfillment
  • Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)
  • Various File Maintenance Systems, Inventory Control Systems and Database Systems
  • Ability to operate various office equipment such as fax machine, scanner, imaging system, multi-line phone system
2016 to Current
Operations Assistant Chenega Mios Mechanicsburg, PA,
  • Primary assist with shipping of Specialty Prescription medications.
2015 to
Warehouse Fulfillment Associate Best Buy Plantation, FL,
  • Completed customer orders in an expedited matter, while packing and shipping orders within the provided deadline to satisfy and exceed production goals over 100%.
  • Used strong troubleshooting abilities to resolve shipping issues in order to ensure standards were met 100% of the time.
  • Operated in a heavy level occupancy with the ability to meet all physical demands of lifting up to 50 pounds, climbing, pushing pulling, bending and standing/walking for the entire shift of 8 or more hours.
03/2013 to 2016
Special Project Assistant St. Moritz Building Services, Inc City, STATE,
  • Provided multiple building support for special projects for a major Healthcare Company in Robinson Towne Center.
  • Managed inventory control and building maintenance issues, while monitoring designated areas to ensure satisfactory.
05/2011 to 03/2013
Authorized Field Agent MSI Services, Inc City, STATE,
  • Visited business clients at their establishment to conduct evaluations in order to enforce service goals, quality standards, cleanliness and other important areas in which the company desires.
  • Maintained and balanced a flexible schedule to complete multiple field visits, in order to submit observations in a timely manner.
  • Formatted, constructed and delivered reports in a written format, while meeting all deadlines in a time-restricted environment.
11/1989 to 2016
HR Assistant /On-Site Inspector CIC Investigative Services City, STATE,
  • Creating and distributing documents Providing customer service to organization employees Serving as a point of contact with benefit vendors/administrators Maintaining computer system by updating and entering data Setting appointments and arranging meetings Maintaining calendars of HR management team Compiling reports and spreadsheets and preparing spreadsheets Involved in a number of areas of human resources, including: Payroll and Benefits Administration Processing payroll, which includes ensuring vacation and sick time are tracked in the system Answering payroll questions Facilitating resolutions to any payroll errors Participating in benefits tasks, such as claim resolutions, reconciling benefits statements, and approving invoices for payment Record Maintenance Maintaining current HR files and databases Updating and maintaining employee benefits, employment status, and similar records Maintaining records related to grievances, performance reviews, and disciplinary actions Performing file audits to ensure that all required employee documentation is collected and maintained Performing payroll/benefit-related reconciliations Performing payroll and benefits audits and recommending any correction action Completing termination paperwork and assisting with exit interviews Recruitment/New Hire Process Participating in recruitment efforts Posting job ads and organizing resumes and job applications Scheduling job interviews and assisting in interview process Collecting employment and tax information Ensuring background and reference checks are completed Preparing new employee files Overseeing the completion of compensation and benefit documentation Conducting benefit enrollment process Administering new employment assessments Serving as a point person for all new employee questions Certified On Site Inspection work: Primary overseer of all aspects of the company's On Site Inspections in Allegheny County Area, implementing effective customer service practices and completing onsite inspections at 135% above required quota.
  • Train and equip employees with viable Customer Service practices from monitoring quality assurance protocols, in which led to various changes allowing for the quality ratings to increase from 96.9 to 98.2% for the year-end report of 2015.
  • Assist with the modification and enforcement of policies and procedures governing customer correspondence and handled escalated customer complaints Responsible for creating reports of compiling data and monitoring trends, in order to meet company standards.
  • Perform a wide variety of tasks, including maintaining confidential client files, monitor compliance, conduct meetings, and provide feedback to improve business procedures.
Expected in 03/17/1993
Associates Degree: Paralegal Studies
Penn Foster Career School - Scranton, Pennsylvania
Paralegal Studies
Expected in 06/06/1982
High School Diploma:
Penn Hills High School - Penn Hills, Pennsylvania
Professional Affiliations
Certified Authorized On Site Inspector for MSI Services Inc. Certified Field Agent for CIC & Investigative Services
ads, Attention to Detail, benefits, Benefits Administration, Coaching, HARDWARE, client, clients, customer satisfaction, Customer Service, databases, Database, documentation, fax machine, human resources, HR, imaging, Inspection, Inventory Maintenance, inventory, Inventory Control, meetings, Excel, Microsoft Office Suite, Outlook, PowerPoint, 98, Word, office equipment, Office Management, organizing, Payroll, Processing payroll, performance reviews, phone system, policies, protocols, quality, quality assurance, reconciling, File Maintenance, Recruitment, scanner, Scheduling, Shipping, spreadsheets, tax, troubleshooting, written, year-end

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School Attended

  • Penn Foster Career School
  • Penn Hills High School

Job Titles Held:

  • Operations Assistant
  • Warehouse Fulfillment Associate
  • Special Project Assistant
  • Authorized Field Agent
  • HR Assistant /On-Site Inspector


  • Associates Degree
  • High School Diploma

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