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Operations Assistant Resume Example

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OPERATIONS ASSISTANT
Summary

Communicative operations assistant offering 4-year background experience in providing support for management decision-makers along with finding problems and creating solutions. Meticulous individual with demonstrated success in process improvements and procedural adherence to achieve company and client objectives by finding problems and creating solutions.

Skills
  • Materials handling
  • MS Office
  • Communications
  • Team management
  • Planning and coordination
  • Administrative support
  • Customer service
  • Excel spreadsheets
  • Recordkeeping and bookkeeping
  • Business writing
  • Scheduling and calendar management
  • Data entry documentation
  • Employee training and development
  • Invoicing and billing
  • Leadership training
  • Clerical support
  • Issue response and resolution
Experience
M & W Transportation, Inc. | Monroe, MIOperations Assistant08/2018 - Current
  • Create billing invoices to Ford assembly plants.
Phoenix Industrial Services | Monroe, MITemp Worker10/2018 - 05/2019
  • Identified defective, incorrect or missing merchandise before being packaged and shipped for delivery.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Tracked inventory, conducted cycle counts, audits and resolved issues to maintain accurate records.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Examined parts and orders to verify quality, quantity and returned unacceptable items to suppliers for refund or replacement.
  • Prepared inventory for shipment by attaching tags, labels, wrapping pallets, moving pallets to delivery staging area and executing shipment documents to facilitate delivery to proper customers.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Keyed in data for packages into computer system using handheld scanners.
  • Trained newly hired employees on warehouse safety procedures and demonstrated proper operation to avoid mishaps.
  • Stacked, organized and palletized packages for efficient storage and movement.
  • Maintained clear communication between supervisors and workers to ensure daily and weekly deadlines were met.
  • Was promoted twice within my first 90 days, lastly to set-up position and given authorization to computer system.
CARite | Monroe, MIService Advisor07/2015 - 04/2016
  • General Manager, Financial Manger and Service Manger assistant which included learning every department's system of operations so I could spot errors, find solutions and correct them in every department.
  • Performed Service Manager's workload and responsibility for two months until replacement was hired.
  • Trained new Service Manger.
  • Created and closed out RO's.
  • Completed monthly and weekly inventory of vehicles on the lot.
  • Ordered supplies and parts.
  • Collected service payments, vendor billings and entered all transactions into system.
  • Took pictures of vehicles and posted online for marketing.
  • Performed vehicle inspections and entered all information into system.
  • Provided professional customer service over the phone. walk-ins, and scheduled appointments for customers.
  • Created estimates for service needed by customers.
  • Searched and handled recalls.
  • Communicated with vendors and handled billing.
  • Updated customers daily on repairs, estimates, additional charges, and receiving authorization prior to any and all repairs.
  • Handled warranty repairs.
O'Reilly Auto Parts | Monroe, MIDelivery Driver08/2014 - 07/2015
  • Presented customers with bills, receipts and collected payments for goods delivered.
  • Unloaded parts from truck for delivery to customers, taking care to prevent damage to merchandise and goods.
  • Avoided delivery delays by carefully planning best routes.
  • Located and selected merchandise to verify against delivery orders.
  • Completed daily pre-trip inspection checklist before first delivery with 100% accuracy rate.
  • Handled merchandise in accordance with product handling standards.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Demonstrated and maintained 100% safe driving record by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Maintained 100% customer satisfaction, received 0 complaints, incidents or violations.
  • Stocked, cleaned and organized store while waiting for deliveries.
Education and Training
Oscar A. Carlson High School | Rockwood, MIHigh School Diploma05/2010
Monroe County Community College | Monroe, MISome College (No Degree) in Psychology
Siena Heights University | Adrian, MIMaster of Arts in PsychologyExpected in 05/2023
Activities and Honors
  • Dean's list
  • Employee of the Month
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Resume Overview

Companies Worked For:

  • M & W Transportation, Inc.
  • Phoenix Industrial Services
  • CARite
  • O'Reilly Auto Parts

School Attended

  • Oscar A. Carlson High School
  • Monroe County Community College
  • Siena Heights University

Job Titles Held:

  • Operations Assistant
  • Temp Worker
  • Service Advisor
  • Delivery Driver

Degrees

  • High School Diploma
    Some College (No Degree) in Psychology
    Master of Arts in Psychology

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