operations assistant resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized and dedicated Operations Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Efficient, accuracy-driven, and successful at delivering key clerical support to internal teams, vendors, and stake holders.

  • Document management
  • Inventory purchasing
  • Project coordination
  • Administrative support
  • Customer relations and communications
  • Office management
  • Records management
Work History
07/2018 to Current
Operations Assistant Brattle Group San Francisco, CA,
  • Build and maintain relationships with affluent members in the community and guests
  • Work with a team dircetly under the Director of Operations in order to plan and coordinate how to ensure a seamless execution of support for every department within the organization
  • Assist in daily operations and the preparatory component for the summer, including set up and management, resource distribution, and transfer among other responsibilities
  • Perform clerical, including welcoming visitors by greeting them at the front desk in person, or on the telephone; answering and/or navigating organization related inquiries, guiding and organizing guests and deliveries by maintaining employee and department directories,
    and supervising the security of the office building via established procedures
  • Support Dean of Operations in managing and resolving operational issues
  • Store, file, and retrieve documents and reports as needed; manage records of policies and procedures
  • Organize, establishes, and maintain complex filing systems and records
  • Prepare and proofread reports detailing operations activities
01/2017 to 07/2018
Bilingual Office Manager Sbm Management Raritan, NJ,
  • Interacted daily with parents, students, contractors, and visitors both in English and Spanish
  • Translated for IEP Meetings and parent conferences as needed
  • Answered phones and redirected messages to staff in a timely manner and greet guests
  • Emailed correspondence to staff and families
  • Handled all school mailings, sorted and distributed mail to appropriate staff
  • Maintained a clean, organized, and professional office environment
  • Processed tardy students in PowerSchool daily and contacted parents concerning truancy and attendance issues
  • Enrolled and Withdrew students in Student Data System
  • Ran daily attendance reports to ensure accuracy of ADA and shared with Operations Team
  • Procient in Power School, Power Teacher, and EIS
  • Participated in various canvasing events
  • Coordinated and assisted with interview logistics
  • Purchased school, office, and other supplies
  • Coordinated breakfast and lunch with Shelby County Schools
  • Collected daily food data and submitted required forms to Shelby County Schools Nutrition Services
  • Maintained the accuracy of student records and cumulative files
  • Request student files from former school attended
  • Keep an accurate log of bank deposits
  • Request PO's for purchasing supplies
07/2014 to 07/2016
High School Spanish Teacher Albany Charter School Network Antioch, CA,
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives
  • Instructed more than 220 high school students through lectures, discussions, group activities and demonstrations
  • Established classroom behavior and classroom management
  • Taught students how to communicate and understand the Spanish Language
  • Encouraged students to use the Spanish Language outside of the classroom
  • Provided strategies to assist students to accurately listen, read, write, and speak Spanish
  • Taught students the culture of the Spanish Language
  • Assessed student comprehension and provide written and verbal feedback
  • Planned and prepared lessons to meet the need of each individual student
  • Met and communicated with parents, students, administrators to provide feedback of student progress
  • Motivated students and provide continuous reinforcement skills
  • Maintained accurate and complete records of student attendance and grades
08/2008 to 07/2014
Bilingual Office Manager Sbm Management Redlands, CA,
  • Drove operational improvements which resulted in savings and improved profit margins
  • Communicated by translating to Hispanic Parents and Students
  • Trained and supervised Attendance and Records Secretaries
  • Communicated daily with parents, staff, and vendors; by phone, in person, and via email
  • Maintained confidentiality regarding employee and student information
  • Provided compliance support to all personnel (e.g. attendance, leave requests
  • Provided compliance support to all personnel (e.g. attendance, leave requests, etc.)
  • Maintain office equipment including copiers operational and fully stocked with toner, paper, etc
  • Established policies procedures and systems to ensure effective and efficient operation of a school campus
  • Proficient in the use of all Microsoft Office software, SMS, EIS, Chancery, and Footprints
  • Used School Funds Online (SFO) to manage school budgets and accounts
    Front Office
  • Welcomed visitors; served as gatekeeper to address questions and minimize interruptions of the school administrative team
  • Answered phones, redirect inquiries as may be appropriate and relay messages to staff in a timely manner
  • Received and distributed mail and shipments
  • Maintained a clean and organized office environment; maintain complete sets of commonly used forms for staff and families
    Student Information Data and Reporting
  • Managed student issues, such as processing late arrivals and following-up with the families of absent students
  • Ensured and resolved accuracy of student attendance, disciplinary, report cards, Cumulative records, and other reports for the school administrative team
  • Assisted the Administration with compilation of data for various reports
  • Ensured accuracy of new and incoming students EIS data
  • Enrolled and Withdrew Students in a timely manner
  • Proficient in Powerschool SMS, Student Information Management system, and Footprints
    School Communication and Document Archives
  • Created letters, memos, and other notices
  • Translated letters, memos, and other notices into Spanish
  • Proficient in Microsoft Outlook, Microsoft Word, Microsoft Publisher and spreadsheet applications
Expected in 05/2013
Bachelor of Arts: Psychology
Christian Brothers University - Memphis, TN,

Minor in Spanish

Expected in 08/2005
Diploma Received: Spanish Language And Literature
Páramo Academia De Español - Valladolid, Spain,
Expected in
Master of Science: Clinical Mental Health Counselor
Capella University - Minneapolis, MN,

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Resume Overview

School Attended

  • Christian Brothers University
  • Páramo Academia De Español
  • Capella University

Job Titles Held:

  • Operations Assistant
  • Bilingual Office Manager
  • High School Spanish Teacher
  • Bilingual Office Manager


  • Bachelor of Arts
  • Diploma Received
  • Master of Science

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