operations assistant resume example with 4 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Enthusiastic and dedicated individual with excellent skills working in both team-based and independent capacities. Brings strong work ethic and organizational skills to any setting. Always seeking to grow and learn. Passionate about the cause of fighting human trafficking and eager to join this organization that has incredible purpose and impact.
Skills
Detail oriented
Teamwork and collaboration
Deadline-oriented
Organizational strengths
Administrative support/operations
Customer service
Calm under pressure
Executive presentation development
Schedule management
Strong interpersonal skills
Professional
Planning and coordination
First Aid/CPR Certified
Education and Training
University of GeorgiaAthens, GAExpected in 05/2014 ā āBachelor of Arts:International Affairs - GPA:
Major in International Affairs with an Emphasis in Security
Respond Systems, Expected in ā āCPR, AED And First Aid Certification: - GPA:
Emergency Management Institute, Expected in ā āIndependent Study : - GPA:
Independent Study Courses:
IS-00241.b: "Decision Making and Problem Solving"
In Progress:
IS-906: "Workplace Security Awareness"
S-242.B: "Effective Communication"
IS-230.D: "Fundamentals of Emergency Management"
Experience
Brilliant Earth - Talent Management Assistant San Francisco, CA, 08/2019 - 02/2020
Organized and executed corporate meetings, lunches and special events for groups of 10-65+ employees, such as First Aid Training and our End of Year Company Party, and monthly Celebrations etc
Facilitated troubleshooting, building maintenance and supply stocking for office building to ensure employee satisfaction
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
Processed financial documents including vendor and employee invoices through Concur software
Assisted with administrative tasks, including scheduling, document filing, answering phones and emails
Assisted in creating powerpoint slides of employment statistics for Executive Quarterly meeting presentations
Generated orders and shipment invoices for employee purchases through Navision Software, working with Logistics, Shipping, and Warehouse departments to arrange for shipment or pick-up
Collaborated with a team to update and improve our employee order experience, streamlining the process
Assisted in Talent Management Team's expense projection for the following year's budget
Managed building access and supplied keys and building access codes to approved employees
Served visitors by greeting, welcoming, and directing them appropriately
Notified relevant company personnel of visitor arrival
Updated and wrote new SOP documents for future reference
Freeman Health System - Operations Assistant Carthage, MO, 01/2016 - 09/2016
Assisted Director of Operations in administrative tasks for the planning and organizing of Azusa Now 2016 stadium gathering at the LA Memorial Coliseum, which successfully gathered ~80,000
Resolved routine and some complex inquiries through phone and email, daily, using knowledge of our mission, organizational policies and event plans
Transcribed and distributed notes of every logistics and organizational meeting as well as action points to all employees to ensure unity and organization in all tasks; followed up as needed
Screened and interviewed potential new interns or employees; compiled folders of potential and new employees; compiled orientation folders for new employee training
Proof-read and edited articles to ensure excellence and grammatical accuracy before being published on our organizationās website
Made phone-calls recruiting volunteers for Azusa Now event to ensure smooth operations throughout the day of the event
Day of the event, worked 20hrs straight, assisting the Director of Operations in crisis management and other operational duties
Post-event, performed data entry tasks for detailed and accurate records of donations
Participated in post-event meetings to discuss ways to improve our process and operations for future events
Trained new employees on Square system, customer service skills, and our cafe policies and procedures
Consistently gave excellent customer service by providing recommendations based on knowledge of current menu items and customersā taste; conversed with patrons and addressed any concerns or dissatisfaction kindly
Demonstrated leadership through handling stressful situations calmly and maintaining a strong focus during rush hours. Also demonstrated initiative in tasks
Ensured that all tasks were completed thoroughly, all food safely rules were followed, and all food and drinks maintained our standards
Accurately input customerās orders into Square system and communicated orders to fellow baristas; worked with a team to prepare and serve orders in a timely fashion
Collected and processed payments carefully throughout the day to ensure accurate money counts
Took inventory and clearly communicated the storeās needs to the manager, to ensure smooth operations; communicated any suggestions for improved inventory
Dominion Senior Living - Barista Hixson, TN, 01/2017 - 10/2017
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas; prepared food menu items such as sandwiches, made hummus and falafel from scratch, and ensured all food was displayed excellently
Managed morning rush customers daily with efficient, calm customer service (even when working solo); and maintained a cheerful and composed demeanor during special events
Merchandised display cases and diligently promoted prepared foods to drive business revenue
Listened to customer desires and needs to recommend optimal products
Received and accurately processed customer payments
Restocked counter and customer areas to maintain adequate items levels for expected needs
Volunteered for doing a thorough and deep cleaning of the premises during renovation to ensure all cleanliness requirements were fulfilled for any future Health Department inspections
Independent - Volunteer City, , 08/2015 - 10/2015
Lived with a Nepali family for 3 months and helped care for 8 orphans who lived with them
With a Nepali team, traveled to villages near the Tibet border, near the epicenter of the 2nd big earthquake; distributed materials for shelters as well as food, and gave basic first aid (cleaned out wounds and distributed basic medicine)
Adventures In Missions - Volunteer City, , 06/2014 - 05/2015
Traveled for 11 months, serving various organizations in 11 different countries
Helped plan and facilitate children's camps and programs with my team (Bulgaria, Albania, Moldova, Nepal, South Africa, Swaziland, Botswana)
As team treasurer for a few months, I monitored and managed my team's expenses (including all transportation, food, and housing costs) across multiple currencies
Taught in a village preschool in Swaziland for 1 month; with team I taught letters, shapes, songs, and engaging crafts
Teachers Assistant for preschool at a Township School in South Africa; Assisted the teacher with keeping the kids calm and focused and engaged the kids through songs, reading stories, and teaching colors and shapes
Painted the school in a Village named Hindi on the Tibet-Nepal border; taught english to young children at the school
In Ulaanbaatar, Mongolia I helped arranged open mic nights, game nights, and English tutoring nights for youth
Served 1 month caring for babies and children with illnesses and disabilities at a foster home in China
Additional Information
Internship at PIHOP
Pasadena, CA | Lebanon and Turkey | September 2016-May 2017
Community Kitchen
Pasadena, CA | June 2018-September 2018 (restaurant closed unexpectedly)
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.