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Operations Assistant Resume Example

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OPERATIONS ASSISTANT
Summary

Operations Assistant for International Students Office/coordinator with excellent communications and computer skills; ability to work independently or as part of a team to exceed requirements of the position; multicultural awareness with high level of adaptability and dependability. Customer-focused and result-oriented. Strong problem solving and analytical skills

Skills
  • SEVIS Data Entry
  • Document control
  • Inventory management
  • Professional networking
  • Report analysis/Mac/PC/VOIP
  • Multi-line phone systems
  • Employee training and development
  • Records management systems
  • Technologically savvy
  • Routing correspondence
  • Coordinating program activities
  • Issue response and resolution
  • Managing office supplies
  • Resolving discrepancies
  • Scheduling and calendar management
  • Recordkeeping and bookkeeping
  • Event Planning
  • Active Listening
  • Immigration regulations
  • Report development
  • Computer/Adobe/Microsoft office/Email/Social Media
Experience
Operations Assistant01/2007 － CurrentMIT-International Students OfficeCambridge, MA
  • I manage the daily operations for the International Students office, assisted management in making important decisions by collecting, organizing and modeling data. Providing customer service while building cultivated relationships with staff.
  • I run the facility by processing documents, ordering supplies and food for events, setting up rooms, computers, ipads and all other machines as needed on a daily basis, while meeting customer requirements.
  • Planned routine operations and special projects under the direction of my manager.
  • Promoted goals of the organization by keeping projects aligned with our mission.
  • Coordinated project materials by managing physical and digital files, monitoring and updating reports.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • Improved productivity initiatives, managing office support task and coordinating itinerary and scheduling appointments.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Kept detailed inventory records and made supply orders, cutting cost by monitoring use and effectively sourcing products.
  • Maintained office schedule and special event calendars for the international students office group, factoring in availability and expected operational demands to keep workloads in balance.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • I host ten International Students/ and I have been a MAP mentor for the past five years where I won Mentor of the year in 2019/giving back is a must and I believe that we all need a little encouragement.
  • I have been a member of the Support Staff committee for more than sixteen where I can contribute ideas to bring change for all workers.
  • I serve on the Wellness Committee for the OVC office and we have been coming up with some great ideas for our team this year.
Telephone Operator01/1993 － 08/2007MIT Telephone OperationsCambridge, MA
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and email information.
  • Operated telephone switchboard of MIT employees and routed calls to the correct destination.
  • Answered up to three hundred calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Took messages from callers and accurately relayed details to intended staff.
  • Reported telephone line issues and outages to IS&T for prompt repairs.
  • Recorded phone system messages directing callers to desired extensions and offering general company information.
  • Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
  • Delivered answers to customer questions and concerns regarding phone issues.
  • Trained newly hired staff to use phone system and VOIP software.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Answered incoming calls politely to direct callers to requested personnel or departments.
  • Paged employees over the PA system to ensure prompt connection with callers.
  • Managed corporate phone services for bustling business with MIT employees by routing calls quickly and accurately.
SR Help Desk Support Specialist12/1995 － 07/2007MIT-IS&TCambridge, MA
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered all calls per eight hour day to answer customer questions.
  • Utilized Sylantro Voip system software to compile data gathered from various sources.
  • Collaborated in development of Telephone helpdesk procedures.
  • Performed site evaluations, with customers to provide better service.
  • Delivered VOIP phones to customer locations.
  • Supported the Telephone department by compiling paperwork and taking detailed data.
  • Learned all software and phone systems to support office needs.
  • Knowledge of Immigration regulations
  • Knowledge of Policies and procedures and terminology of assigned function
  • Advising and answering questions regarding immigration requirements to F1 and J1 students
  • Assist International Student Advisors with development of new programs including materials, policies or procedures; coordinates programs as assigned
  • Acts as primary contact for assigned function with outside organizations or other departments; responds to technical administrative questions and ensures necessary follow up
  • Responds verbally or in writing to inquiries, complaints or problems and makes necessary adjustments of a non-routine nature. Responds to routine communications related to immigration processes and transactions
Education and Training
09/1980Associate of Science:Boston Business - BusinessBoston, MA
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Resume Overview

Companies Worked For:

  • MIT-International Students Office
  • MIT Telephone Operations
  • MIT-IS&T

School Attended

  • Boston Business

Job Titles Held:

  • Operations Assistant
  • Telephone Operator
  • SR Help Desk Support Specialist

Degrees

  • 09/1980 Associate of Science : Boston Business - Business

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