operations assistant mortgage loan processor resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seeking a position in office administration with a progressive organization where I can utilize my skills and experience that values dedication, outstanding performance and offers potential for growth. Qualifications: Well-disciplined with proven ability to manage a number of complex matters/projects in a fast-paced, under-pressure environment. Utilize problem solving and analytical skills in order to make appropriate decisions. Very well organized and detail-oriented with excellent figures aptitude. Uphold a strong work ethic as well as the ability to work well with others. Exhibit a positive attitude and able to build relationships within the office and other offices. Dedicated, hard-working team player and flexible to work overtime on short notice. Demonstrate computer skills, including proficiency with basic mortgage loan systems Familiar with scanning, copying, and mortgage documents Organized with the ability to operate effectively in a detail oriented environment Hard-working, reliable, self-motivated, dedicated team player Ability to effectively prioritize workload and meet deadlines Exercise judgment in maintaining confidentiality of sensitive information Strong interpersonal communication skills, both verbal and written

  • Application Process Management including File / Document Management
  • Loan Closing, Loan Disclosures
  • Dedicated Work Ethic, Teamwork and Collaboration
  • Borrower Correspondence
  • Mortgage Loan Software
  • Attention to Detail, Error Research
  • Employment Verification
  • Title Research
  • VA and FHA Loan Processing
  • Client Data Gathering, Data Entry
Work History
Operations Assistant /Mortgage Loan Processor, 06/2014 - 08/2021
Amita Health Frankenmuth, MI,
  • Assessed loan compliance to meet mortgage lending laws and regulations.
  • Communicated with customers daily to request information and complete paperwork.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Handled any conditions sent from underwriting departments.
  • Monitored key dates to obtain information by deadlines.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Checked packages for appropriate documentation.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
Administrative Assistant, 09/2005 - 04/2007
Glacier Bancorp Baha'i Faith, MT,
  • Requested LP Findings.
  • Verified Borrower(s) Employment information.
  • Verified Appraiser / Appraisal values.
  • Ordered FHA case #’s.
  • Input/data-entry/processed new files / assigned loan #’s.
  • Performed credit report checks and inquiries for borrower(s).
  • Held receptionist duties – answered phones, handled messages, copying, mailing, data entry.
  • Performed Funding, shipping, banking and post-closing duties.
Receptionist / Operations Assistant, 12/1997 - 07/2005
National City Mortgage City, STATE,
  • Held receptionist duties – answered phones in professional manner, handled messages, copying, mailing, data entry, etc.
  • Assisted high producing loan officers in the effective and timely completion of loan applications.
  • Actively managed the document collection process from origination to closing.
  • Performed the tasks of making calls to borrower, real estate broker, and title company to request specified documents like payment receipt of outstanding tax bill.
  • Assisted in the complete mortgage process from pre-approval to post-closing:.
  • Scheduling – Contacted title company to set up and confirm closing.
  • Closing – Calculated fees paid to broker, title company and borrower(s), Prepared closing package for the title company.
  • Shipping – Organized documents in accordance with corporate office format, pulled original Note and copy of executed Assignment from closing package and sent to corporate office.
  • Assembled documents for delivery to real estate broker, title company, and lending officer for closing.
  • Funding – Reviewed and approved final HUD’s/Settlement Statements for accuracy.
  • Post-Closing – Assisted with post-closing communication on closing as well as corrected mistakes made on documentation by the title company at the time of closing.
  • Contacted broker’s office and/or Title Company for missing documents or unsigned documents.
  • Responsible for mailing payment coupons to borrower(s).
Associate Degree: Business Administration, Expected in 05/1998
Moraine Valley Community College - Palos Hills, IL
Status -
High School Diploma: , Expected in 1993
Lyons Township High School - LaGrange, IL
Status -

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Resume Overview

School Attended

  • Moraine Valley Community College
  • Lyons Township High School

Job Titles Held:

  • Operations Assistant /Mortgage Loan Processor
  • Administrative Assistant
  • Receptionist / Operations Assistant


  • Associate Degree
  • High School Diploma

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