onsite services supervisor operations manager resume example with 11+ years of experience
Seasoned Operations Manager and talented leader with several years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
- Ā· Complex Problem Solving
- Ā· Interpret business challenges
- Ā· Cross Functional Partnership
- Financial Statement Review
- Verbal and Written Communication
- Data Analysis
- Multitasking and Prioritization
- Business Forecasting
- Team Leadership
- Change Management
- Inventory Tracking and Management
- Onboarding and Training
- Continuous Improvement Projects
- Operational Excellence
- Develop Solutions
- Onsite and remote services
Leominster, MA, 11/2013 - Current
- Strategically plan resources throughout market to ensure timely completion of daily work activities, projects, and new customer installs.
- Utilize reporting and analytics to make sound business decisions that help achieve business goals and manage individual performance metrics.
- Extremely focused on change management skills and supporting team through organizational changes and initiatives.
- Focus on Principles and embed strategy to increase revenue and ensure we are customers first choice.
- Responsible for team of 6 who service one of our largest corporate customers.
- Responsible for coaching, training, and leadership of team of 17 team members.
- Contributing member of team responsible for start-up revenue of more than 12 million in revenue of 50-million-dollar corporate contract.
- Utilize CI principles to create processes that create efficiencies for my team as well as customers throughout our market.
- Communicate effectively with customers and work to build and maintain strong relationships at all functional levels.
- Effectively communicate with cross functional partners to achieve business goals and identify and resolve potential gaps.
- Resolve customer issues promptly and accurately in a manner that will retain and promote customer loyalty.
- Provide training offer best practices to customers and suggest enhancements.
- Create standard work procedures for new processes at FedEx to streamline workflow creating consistent customer experiences.
- Responsible for making sound business decisions that are win/win situations for Grainger as well as customers.
- Enhance operational performance and reduce labor expenses by following, developing, and optimizing standard practices.
- Developed high-quality work environment as measured through Team Member Engagement satisfaction ratings.
City, STATE, 12/2011 - 11/2013
- Effectively communicated with customers about account changes, new MRO products or services and potential technology upgrades.
- Educated customers about billing, order processing and support policies and procedures.
- Cross-trained and supported other Onsite Services Consultants for project work and PTO coverage.
- Assisted with developing training curricula for IMR/OSSC role by editing and formatting training materials and creating SOPs for all account stops.
- Partnered with customer, sales, and management teams to develop solutions and accomplish shared objectives.
- Used Grainger sourcing process to procure supplies and materials needed to keep customers operations running.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
City, STATE, 08/2010 - 12/2011
- Utilized Grainger systems such as SAP, SOE, CRM and G.com to provide information on pricing, availability and alternate product selection and complete customer transactions.
- Utilized effective probing and listening skills to generate lead opportunities.
- Recognized and responded to cross-sell opportunities and was able to successfully convert inquiries into orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Food Manufacturing Operations Manager (Frito Lay, Kroger, Con Agra)
Staffing Operations Manager/Staffing Specialist(StaffMark)
Developed and implemented programs and procedures that helped balance Cost, Quality, Service, and People. Conducted safety audits and training and reviewed safety policies and procedures. Managed operations including forecasting, inventory control, purchasing, and quality insurance. Maximized revenues through efficient staffing, labor cost controls, and promotions. Responsible for cycle counting and inventory management. Served as department lead for Quality planning, downtime management and was responsible for preparing and maintaining production reports for the department and entering data for tracking of metrics. Prepared for quality control audits by maintain routine follow-ups and audits ensuring compliance on all assigned sections of the audit.
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Resume Overview
School Attended
- Alcorn State University
Job Titles Held:
- Onsite Services Supervisor/Operations Manager
- Onsite Services Representative
- Customer Service Associate
Degrees
- Bachelor of Science
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