Onshore Coordinator resume example

Claims IT Application Development & Maintenance

Skills : COBOL, JCL, DB2, CICS, SOAPUI, Servicenow, Salesforce, Service Cloud, Salesforce Data Models

Client: Farmers Insurance Group (informally Farmers) is a U.S. insurer group of automobiles, homes & small businesses and provides other insurance and financial services products. Farmers Insurance has more than 50,000 exclusive and independent agents and approximately 22,000 employees.

The objective of this project is to integrate the new Salesforce based EFNOL (electronic first notice of Loss) with Mainframe system (Coverage Engine) to support real-time find policy, get policy, get coverage and claim processing requests from upstream Salesforce system (User interface claim initiation systems). Financial engine handles claim processing and generates multiple feeds for downstream system and financial/tax reporting. 

Responsibilities:

• Responsible for designing the data model for along with Client Architect for new Salesforce application.
• Responsible for planning, estimations, managing team & stakeholders for CMA and EFNOL app.
• Involved in requirement analysis, Design, Analysis, Development, and maintenance activities of the application.
• Led application development team responsible for release management and production maintenance support.
• Coding and unit testing of complex modules.Responsible for resolving user issues/questions while using Salesforce application.
• Implemented Security setting across the organization using Roles, Sharing settings, Profiles & Permission sets.
• Co-ordination with various stakeholders and offshore team with daily status call.Analysis of the specifications provided by the Business Analysts.
• Prepared High-level design with system flow diagrams demonstrating interfacing of core claims mainframe application with other systems and interfaces.
• Prepared Low-level design with program specification documents which was used as reference to the development team.
• Responsible for understanding the functional requirements and explain the requirement and design to junior teammates.
• Updating RTM and coordinating with different project stake holders for day to day project related inputs & mapping finalizations from interfacing teams.
• Prepared field mapping sheet for incoming messages from OSB/salesforce system to map the field such that the critical fields gets stored in key DB2 tables and same gets in real time response when further inquiry made.
• Handle the requests from multiple policy admin systems, which have different flow/business logic for different requests.
• Speak to business analysts and different interfacing team leads for any query in field mapping in and out from CMA application.Involved in preparing complex unit test plans.
• Lead the development activities to meet deadlines to complete coding, unit testing within timelines.
• Responsible for reviewing code changes and unit test results prepared by the team.
• Supporting SIT and UAT and resolve the issues raised if any. and update defect (raised during SIT/UAT) status in ALM with appropriate comments.

CDH Development Project - US(ESI)

Skills COBOL, JCL, DB2, CICS, File-manager, ENDEVOR, Inter-test, Spufi, MQ, ALM, SOAPUI

Client Express Scripts Inc., United States is a Fortune 150 pharmacy benefits management company headquartered in St.Louis, Mo. The mission for Express Scripts as a company is to make the use of Prescription drugs safer and more affordable for tens of millions of consumers through thousands of Employers, government, union and health plans.

The objective of this project is to convert the NCPDP layout from current 1500 bytes to new 1700 layout, which is accepted by all industry vendors as standard. As the vendor migration to happen with time, the system build was capable to handle old as well as new format enabled client claim requests. As part of this project, we changed the complete CDH architecture inbound/outbound/suspense processes and channels of transmissions.

Responsibilities:

Designed, Developed multiple banking products for various geographic locations for Bank of america using bulk processing, electronic payment methods, IFX processing. 

Skills: COBOL, DB2, IMS-DB, JCL

List of projects delivered successfully.
TWD Reimbursement Process Automation Project – Taiwan(BOFA)
Faster Payment Project – UK(BOFA)
Return Re-association Project- London & Frankfurt
Taiwan e-Bill Phase2 Inbound Clearing - ATM collection & eBill Products
Taiwan e-Bill Phase1 Outbound Clearing - Direct Debit Collections

Responsibilities:

• Analysis of the specifications provided by the Business Analysts. Also responsible for understanding the functional requirements and explain the requirement and design to junior teammates.
  
• Prepared High-level design with system flow diagrams demonstrating interfacing of core GBS application with other systems and interfaces.
• Prepared Low-level design with program specification documents which was used as reference to the development team.
• Prepared field mapping sheet for incoming EAPS file and outgoing CRF extract file to map the field such that the generic fields (like rem-bank, beneficiary bank, beneficiary account, remitter account) appear on GBS standard reports as per BAU.
• Setup new clearing center in dev & test environments.
• Speak to business analysts and different interfacing team leads for any query in field mapping in and out from GBS application.
• Involved in requirement analysis, Design, Analysis, Development, and maintenance activities of the application.
• Lead the development team in all phases of the project.
• Responsible for reviewing code changes and unit test results prepared by the team.
• Responsible for owning project design and design walkthrough during JAD 
• Updating RTM and coordinating with different project stake holders for day to day project related inputs & mapping finalizations from interfacing teams.
• Supporting SIT, UAT, and resolve, the issues raised if any.
• Update defect (raised during SIT/UAT) status in QC with appropriate comments.
• Responsible for production deployment and warranty support till 1 month from deployment.

Project Membership and Billing Management(Split Billing)

Skills: COBOL, JCL, IMS-DB, IMS-DC, REXX , DB2 Environment MVS, z-OS.

Client: WellPoint (US) WellPoint is the largest health plan company in the Blue Cross and Blue Shield association with millions of customers.

The objective of this project is to manage and handle the membership and billing activities for all healthcare account holders and customers of WellPoint organization. This project covers the monthly, quarterly, semiannual, annual and on request billing to the customer. It covers the payment and adjustment processing in the billing system across all the customers. Whenever any new customer (Individual or group) is added in the WellPoint, our system handles enrolling in all applicable systems. As Part of split billing project we split the billing activity of member to member, state and employer(if appli- Cable) for that we included new sub BE (bill entities) IMS DB and logic of master and sub BE in the system.

Responsibilities:

• Involved in Design, Analysis, Development, and maintenance activities of the application.
• Responsible for understanding the functional requirements and high level design and prepare detail design and explain the requirement and design to junior team mates.
• Responsible for SIT, UAT, Production support for the deliverables.
• Speak to Onsite TA on daily basis to discuss day-to-day concerns in new assignments or tasks.
• Accountable for design, coding, review, Unit testing and deployment of projects for bimonthly releases.
• Responsible for doing release validations at the time release and contacting concerned teams if needed.
• Preparing and maintenance of SAD (System appreciation document) for application.
• Mentor the juniors in the team technically and help them understand the end-to end requirements.
• Share new learning within the team to make the team more productive.
• Supporting and facilitating production deployment and warranty support.
• Responsible for preparing release validation plan and pre-post implementation plans.
• Leading the offshore team and was POC for any technical help/training in team.

Customer Care and Billing Management

 Skills: COBOL, JCL, IMS-DB, IMS-DC, DB2, BMS- Remedy, REXX.

Client: AT&T Inc. US is the largest provider of local, long distance telephone services in the United States, it also sells digital subscriber line Internet access and digital television. AT&T is the second largest provider of wireless service in the United States, with over 81.6 million wireless customers, and more than 150 million total customers.

The objective of this project is to manage billing activity for all account holders in AT&T And also support & resolve the customer's query and request related to application scope and services. My role was to handle development and maintenance tasks coming under PCMS (Payment and Collection Management System) application. In this we calculate risk associated to the accounts by observing their collection history and payment behavior using client written business rules which interns decides the treatment activity applicable to the accounts. During Online day collectors take the appropriate treatment Action to accounts eligible for collection may be calling the customer, sent notification, etc.

Responsibilities:

• Involved in Development, Support and maintenance activities of the application.
• Responsible for Production support and ST support for my applications.
• Speak to Onsite TA on daily basis to discuss day-to-day concerns in new assignments or tasks.
• Accountable for design, coding, review, Unit testing and deployment of projects for bimonthly releases.
• Responsible for doing release validations at the time of release and contacting concerned teams if needed.
• Preparing and maintenance of SAD (System appreciation document) for application.
• Resolving Tickets raised in Remedy for application and implement CRs as per need.
• Involved in Annual Disaster recovery exercise and associated tasks.

Investment Banking Billing System

Skills: COBOL, JCL, DB2, VSAM, Platinum tool, File-aid

Client: Union Bank of Switzerland (UBS) UBS a diversified global financial services company, with its main headquarters in Basel And Zürich, Switzerland. It is the world's second largest manager of private wealth assets, And it is also the second-largest bank in Europe, by both market capitalization and profitability.

Managed Account Billing program as name suggests was for managing the accounts and is for the building relationship between the account holders in UBS for better customer relationship. It also reduces risk to UBS. It is an integral part of many of UBS business activities and is inherent in traditional banking products - loans, commitments. In this project we have taken care of all the security measures which are must in borrowing and lending transactions by the customer.

Responsibilities:

• Involved in Support and maintenance activities technically and functionally.
• Speak to business users for any case raised for any issue in the application.
• Involved in enhancements and system and acceptance testing.
• Responsible for any batch job application failure in my application.
• Coding, Unit testing and regression testing for the changes.