Seeking remote opportunities to expand skills while facilitating company growth.
Reliable customer-focused professional dedicated to modeling proficient and passionate work.
Experience working under pressure in fast paced environments as well as proven leadership skills and outstanding workplace focus.
Organized and motivated employee eager to apply knowledge and organizational skills in various environments.
Skills
Issue Resolution
Strong Verbal and Written Communication
Customer and Client Support
Process Monitoring and Project Planning
Managing Multiple Priorities
People Skills
Leadership
Accuracy and Attention to Detail
Organization
Experience
Onboarding Coordinator: Assistant Team Lead, 01/2021 to 06/2022 24Hr Homecare – Culver City, CA,
Acts as the SME for all areas within the onboarding function.
Understands and works to all SLA's pertaining to the onboarding coordinator role and assists and guides the team accordingly.
Represents the onboarding team with key stakeholders and clients in matters of escalation regarding issues that may arise.
Supports COE and project teams with implementing and testing new processes impacting the onboarding team.
Trains new starters to the onboarding team as well as current colleagues with processes they are not familiar with.
Attends, hosts and presents during key client and team meetings, including but not limited to, client governance meetings, team huddles and individual performance discussions.
Assists manager in evaluating employee performance and cultivating improvement initiatives.
Mentors staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Prioritizes needs and delegates assignments to handle multiple projects simultaneously.
Collaborates with cross-functional teams to set project goals and schedule with owners and team members.
Event Planner, Stylist & Coordinator, 06/2017 to Current Sweet Events By Candy – City, STATE,
Identifies, assembles and organizes inventory to coordinate events successfully.
Develops Event schedules and assignments to delegate activities and cover all aspects.
Creates invite lists, distribute invitations and track RSVP’s.
Sources materials for new events with budget and design specifications in mind.
Assists with onsite setup, activation and tear down for small, medium and large scale events.
Proactively develops and maintains client relationships ensuring that expected service levels are achieved.
Creates, manages and monitors event timelines and budget.
Plans and executes social events (wedding, grad parties, showers, birthdays, etc.).
Oversees teams of vendors and event contributors, including performers, and caterers, etc.
Confers with clients to determine their needs for planning events.
Determines allocated budgets and provide clients with information regarding what can be done with budget.
Accompanies clients to different venues and assist in choosing with right venue.
Interviews vendors and hire ones that meet the budget and need criteria.
Negotiates rates with vendors and make sure that must have details are handled properly.
Actively manages décor planning and styling for the event.
Identifies opportunities for improved operation and service excellence, making recommendations for consideration.
Onboarding Coordinator, 11/2016 to 12/2020 Resource Solutions (Deutsche Bank) – City, STATE,
Generate candidate contract and offer packets, ensuring quality control and relevant signatories internally.
Track and receive all on-boarding forms as well as initiate background screening and pre-employment checks.
Update client ATS and relevant systems ensuring all information is complete and accurate according to compliance procedures.
Communicate with key stakeholders across the business regularly on all in-progress candidates.
Request business applications for new joiners prior to Day One using system interfaces where possible.
Set targets for for daily and weekly deadlines and completes ad hoc projects as requested.
Oversee final transfer and handover of on-boarding files to the client’s HR team ensuring that all SLA’s are met and/or exceeded.
Offer end to end white glove/concierge service to candidates ranging from entry level to C-suite.
Organize and deliver new hire orientation as well as meet and greet sessions for new joiners.
Manage onsite meeting logistics, including room reservations and setup, AV/VC/IT support, and coordination of catering services in preparation for first day meet and greet sessions.
Consumer Support SPOC Sr, 12/2011 to 12/2015 PNC Mortgage – City, STATE,
Work with borrowers to remedy their financial hardship by leveraging default resources.
Coordinate and gather information from default departments(foreclosure, bankruptcy, customer service and collections) to explain detailed mortgage loan information to borrower.
Respond to borrower and 3rd party agencies in order to assist with completing their hardship application.
Complete assigned dashboard of assigned portfolio loans within Service Level Agreement timeline.
Evaluate and determine borrower ability to pay and collect appropriate financial information.
Discuss appropriate foreclosure alternatives and provide information regarding application process, required documents, time frame for review and possible outcome.
Collect on delinquent loans and communicate loss mitigation, foreclosure and process.
Human Resources/Customer Service Advisor, 12/2006 to 12/2011 NorthgateArinso – City, STATE,
Support Hiring Managers in creating new requisitions.
Manage job questionnaire assistance to internal/external applicants.
Liaison for company and employee benefit insurance carriers and plan administers.
Provide assistance to plan participants by explaining benefits information to ensure educated selections during the enrollment period
Ensure compliance with State regulations regarding insurance plans.
Resolve escalated issues presented by employees regarding benefit plans and billing.
Administer information to guide employees on benefit matters regarding eligibility coverage and provisions.
Assist with the decision of eligibility coverage for employees, claim administrators and HR.
Education and Training
Associate: Arts Degree Human Resources, Expected in Florida State College - , GPA:
High School Diploma: , Expected in Paxon School for Advanced - , GPA:
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