Office Support Assistant Resume Example Alcyon Technical Services

OFFICE SUPPORT ASSISTANT

Professional Summary

Industrious professional Office Support Assistant with excellent communication and operational support skills. Commended for cultivating positive work culture by cheerfully interacting with staff and customers. Demonstrated success in managing administrative needs, including accounting, personnel and file management functions. Well-versed in using Microsoft Office applications and Adobe Acrobat Pro to track information, write correspondence and update records.

Skills

Organization
Keyboarding skills
Professional Inter-office communications

Verbal and written communication
Business correspondence
MS Office proficiency

Work History

08/2017 - CurrentOffice Support Assistant | Alcyon Technical Services - Cleveland, OH

Supports the customers' business and administrative needs by screening and handling telephone calls, maintaining organizational events, and scheduling and maintaining logs and calendars
Organized international and domestic travel arrangements for up to seven staff members, including securing flights, lodging accommodations, and all transportation
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
Managed multiple projects simultaneously using organizational and analytical skills
Compose and type letters and memos that adhere to the customers correspondence management and communications standards and style handbook
Experience in reviewing correspondence for proper grammar in compliance with customers established policy
Serve as primary Records Liaison Officer for the branch, including use of office files, disposition of records
Budget maintenance by creating spreadsheets to track labor, travel, and procurement assuring activities are consistent with the customers operating/phasing plans
Ability to prioritize office workload and workflow in an executive level business setting
Experience working in Division level with opportunities to engage with senior leadership remotely across the Agency

01/2017 - 08/2017Outside Sales | Therm-All - North Olmsted, OH

Computed total costs and profit requirements for customer sales to provide accurate pricing
Showcased product features to customers and discussed technical details to overcome objections and lock in sales
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
Established new accounts through cold calling and personal visits to potential customers in Eastern Ohio, Western Pennsylvania, and West Virginia
Built relationships with customers and community to promote long term business growth
Performed required travel for training and scheduled events
Contributed to team objectives in a fast-paced environment
Maintained current knowledge of all evolving changes in Steel Building marketplace
Worked independently with minimal supervision

03/2015 - 01/2017Customer Service and Inside Sales | Therm-All - North Olmsted, OH

Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
Promptly responded to inquiries and requests from prospective customers
Trained new customer service personnel regarding company operations, policies and services
Utilized digital and telephone approaches to generate sales leads
Created and updated customer accounts with relevant information
Maintained up-to-date knowledge of all available products
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries

11/2013 - 03/2015Administrative Assistant and Data Entry | Therm-All - North Olmsted, OH

Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Scanned documents and saved in database to keep records of essential organizational information
Entered numerical data into databases with speed and accuracy using 10-key pad
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
Ensured that all computer system information was accurate and up-to-date

Education

Heidelberg University, Tiffin, OHSome College (No Degree): Public Relations

Award

2018 NASA Engineering and Safety Centers Administrative Excellence Award winner for outstanding professionalism, attention to detail, and ability to seamlessly integrate into the management of the NASA Engineering and Safety Centers workflow

Resume Overview

Companies Worked For:

Alcyon Technical Services
Therm-All

School Attended

Heidelberg University

Job Titles Held:

Office Support Assistant
Outside Sales
Customer Service and Inside Sales
Administrative Assistant and Data Entry

Degrees

Some College (No Degree) : Public Relations

Office Support Assistant Resume Example

Resume Score: 80%

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