Bachelor of Science: Digital Communications And Multimedia Northern Michigan University - Marquette, MI GPA:
Dean's List Winter 2021
3.57 GPA
NMU Conservation Crew Member
Research Project: Apple Marketing Study, [Project Results Statement]
Expected in 05/2021
High School Diploma: Westwood High School - Ishpeming, MI GPA:
Honor Roll for all 4 years
Awarded Regional and State BPA winner in both Access and Excel
Awarded Certifications if Excel 2019, Access Expert 2019, Word 2016, Access 2016, Excel 2016, and PowerPoint 2016
Professional Development: Business Professionals of America
Extracurricular Activities: Volleyball, BPA, and dance
For The Greater Good and BPA Member
Professional Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Skills
Strong Organizational Skills
Confidentiality and Data Protection
Schedule Management
Verbal and Written Communication
Task Prioritization
Microsoft Office Suite
Database and Client Management Systems
Multi-Line Telephone Systems
Multitasking and Time Management
Ease with Computers and Technology
Supply Inventory Control
Document and File Management
Meticulous Attention to Detail
Judgment and Decision Making
Highly Efficient and Productive
Electronic Records Management
Meeting Note Taking
Customer Service
Project Schedule Coordination
High Volume Phone Inquiries
Document Sorting
Account Investigation
Employee Communications
Clear Communication
Organizing and Categorizing Data
Cleaning and Sanitizing
Remote Conferencing
Invoice Processing
Microsoft Office
Presentation Development
Calendar Management
Critical Thinking
Data Entry
Social Media Updating
Problem Solving
Database Maintenance
Fast Learner
Work History
07/2021 to Current
Office Student AssistantNorthern Michigan University Facilities Office – City, STATE,
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Delivered clerical support by handling range of routine and special requirements.
Updated tracking database with TMA and Work Orders.
Streamlined processing procedures for various financial and employee documents to improve traceability.
Interacted with customers by phone, email or in-person to provide information.
Drafted common document templates for use by executives and employees.
Developed correspondence letters, memos and emails.
Executed record filing system to improve document organization and management.
Completed clerical tasks such as filing, copying and distributing mail.
Oversaw automated tracking and documentation of data, client correspondence and office operations.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Arranged rapid office equipment repair and maintenance with vendors.
08/2020 to Current
Bakery WorkerJim's Jubilee Foods – City, STATE,
Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
Prioritized helping customers over completing other routine tasks in store.
Built customer loyalty and retention by delivering excellent shopping experiences.
Listened to customer needs and desires to identify and recommend optimal products.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
05/2020 to 08/2020
Chill AssistantDairy Queen Grill & Chill – City, STATE,
Kept team efficient and on-task by maintaining well-stocked and organized supplies.
Worked closely with manager to provide effective assistance for specific aspects of business operation.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
Promoted sales by acquiring product knowledge and providing product solutions to customers.
Assisted manager in all aspects of business operations.
Provided accurate and effective product solutions to customers and promoted sales.
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