office receptionist resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Legal Secretary equipped with positive attitude and proven success functioning well in large corporate office environments. Manages priorities for multiple high profile attorneys with ease. Positive relationships with court officials, colleagues and law enforcement members. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Respectful Medical Records Specialist with superior attention to detail and skill in evaluating and correcting health records. Bilingual go-getter with expertise scanning and indexing medical records to appropriate chart. Excellent work ethic and exemplary time management skills, demonstrated over 10 years of industry expertise. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in [Type] and [Type] environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.

  • Executive calendars
  • Spreadsheets
  • Corporate law
  • Civil law
  • Legal Trek proficient
  • Efficient multi-tasker
  • Document filing
  • Editing and proofreading
  • Legal coding
  • Reporting and documentation
  • Document management
  • Document preparation
  • Proofreading
  • Patient charting
  • Maintains confidentiality
  • Word processing
  • Certified Computer Office Assistant
  • Medical Terminology
  • Flexible
  • CMS-1500 billing forms
  • Data entry
  • Insurance eligibility
  • Retrieving medical records
  • Scheduling labs
  • Preparing charts
  • Scheduling
  • Birthing records
  • Office administration
  • Documentation and reporting
  • Data entry knowledge
  • Understanding of medical terminology
  • Understanding of medical ethics
  • Quality control
  • Filing
  • Researching skills
  • Time management
  • Call forwarding
  • Sensitive information handling
  • Microsoft Office
  • Technical skills
  • Customer and client relations
  • Database administration
  • Sorting and labeling
  • Industry software applications
  • Insurance billing procedures
  • Accounting
  • Excellent communication skills
  • Managing patient records
  • Follow-up skills
  • Communication skills
  • Helpdesk administration
  • Database entry
  • Storage organization
  • Eligibility review
  • Appointment setting
  • Recordkeeping and reporting
Work History
Office Receptionist, 06/2006 to 08/2007
Per Mar Security ServicesBryan, OH,
  • Organized and scheduled office meetings as well as client appointments for team of [Number] professionals, effectively accommodating hectic agendas.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Balanced [Job title] availability, customer schedules and maximum load levels when scheduling appointments.
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to independently handle over [Number] calls each day.
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents.
  • Greeted customers and visitors in-person and via telephone calls.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Offered appointment information updates and rescheduling to guests.
  • Greeted arriving members professionally by first name.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Entered daily data in computer systems and documented office activities.
Ehim Assistant II, 08/2008 to 04/2019
State Of KentuckyHyden, KY,

JOB SUMMARY:The Sacramento San Joaquin Service Areas (SSJSA) eHIM Imaging Assistant assumes the responsibility and accountability for prepping, scanning and indexing of all documented picked up and received by the eHIM Operations department, ensuring timely accessibility of information for quality patient care. This position responsibility will includes to maintenance of the integrity of the electronic medical record system in accordance with federal and state regulations and Dignity Health compliance policies, realizing the high impact the records have relating to coding, billing payors and reimbursement. This position reports to the SSJSA Supervisor of eHIM Operations. The service area includes the following: Methodist Hospital of Sacramento, Mercy General Hospital, Mercy Hospital of Folsom, Mercy San Juan Medical Center, Sierra Nevada Memorial Hospital, St. Joseph s Medical Center, St. Joseph s Behavioral Health Center and Woodland Memorial Hospital.

Core Duties:
Documentation Preparation:
Prepares documents for scanning into the electronic document management systems
Reconcile paper records with departmental documents to verify receipt of all records
Confirm patient name, medical record number, and account number on every page in the record, front and back
Review documents for any discrepancies such as but not limited to: identify and tape any torn edges; mount and tape down any sheets less than 8/5 by 11 inches on an 8/5-by-11 inches sheet; rhythm strips or other mounted documents that need to be taped down; remove staples etc.
If document is identified as likely to result in poor image quality once scanned, photocopy the document, adjusting the copy contrast (lightness/darkness)
Ensure pages are in the same proper orientation
Scans documents into the electronic document management system, examines pages and verifies patient identification on each page, and appropriately batches documents
Performs maintenance of the scanner
Calibrate the scanner for proper image quality
Once documents are scanned, remove documents from the scanner out tray, begins process of verifying the quality and accuracy of the scan (goal is to reduce the number of rescans as a result of poor image quality or skipped pages)
Manually indexes non-bar coded documents to the correct level as established by eHIM Operations department procedure; minimizes duplicate records and overlap entries
Monitors the manual indexing queue of unassigned images
Prioritizes the batches in the queue and retrieve the batches for processing
Confirms all records ready for indexing have been received
Reviews each electronic image within the batch, compare with hard copy to confirm image quality, appropriate order and appropriate rotation; includes bar coded and non-bar coded documents
Determines the correct patient name, medical record number, account number, document type, or section
Index image (encounter, section, or document) appropriately by required patient data elements according to facility specific guidelines
Reviews and determines if image should be:
Added as new document to an existing record
Replacing a page within an existing record
Deletes episodes when determined applicable
Adds episodes when determined appropriate
Revises episodes when determined appropriate
Relocates episodes when determined appropriate
Returns for re-scan any images not appropriate for permanent storage
Verifies data integrity.
Coordinates information with master patient index team and patient registration system, and various other ancillary departments and modules
Other duties as assigned
Minimum Qualifications:
High school diploma (or equivalent) required
Minimum of business English, basic math, medical terminology and familiarity with windows-based computer software required
Knowledge of electronic medical records systems within a hospital or healthcare environment.
Knowledge of medical record format and content for all patient electronic medical records
Competent knowledge and understanding of anatomy.
Competent knowledge of medical terminology
Ability to review record and verify patient identification
Strong computer skills
Good verbal, written and computer communication skills
Ability to perform job function and make decisions without direct supervision
Detail oriented
Ability to evaluate and process:
Document Preparation:
400 pages per hour (2 per hour/ 14 per 8 hour day)
1200 pages per hour (6 per hour/ 42 per 8 hour day)
300 pages per hour (1. 5 per hour/ 10 per 8 hour day)
Prepared for repetitive work and maintain speed and accuracy
Capacity to decipher doctors penmanship
Ability to use computer, printer, scanner, and software programs necessary to the position
Must be a self-starter and able to accomplish responsibilities and assignments in an accurate and timely manner without direct supervision
Must be able to think critically; perform basic math functions; organize and prioritize workload; work well under pressure; problem solve; recall information and pay close attention to detail.

Legal Secretary, 11/2019 to Current
Spaulding Associates Criminal LawCity, STATE,
  • Filed documents with courts on behalf of attorney.
  • Scheduled and made appointments for [Number] attorneys.
  • Diligently edited legal correspondence for grammar and spelling.
  • Conducted daily accounting on all finances, deposits and safe.
  • Executed time sheet reconciliation and created monthly announcements.
  • Assisted attorneys in collecting information such as employment, medical and other records.
  • Answered and directed calls using multi-line switchboard.
  • Organized files for court proceedings.
  • Received and placed telephone calls to clients and prospective clients.
  • Entered new cases into company database.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Scheduled all appointments, appearances and briefings.
  • Created, indexed and maintained client binders.
High School Diploma: , Expected in 06/2008 to Visions in Education - Carmichael, CA,
: Medical Insurance Billing & Coding, Expected in to UEI College- Sacramento - Sacramento, CA,
  • Received Medical Insurance and Coding Billing
  • Coursework in Billing Insurance,Insurance Coding Principles, Medical Law and Ethnics, Docmentation and records, Medical Billing and Collection,Insurance Practice, and Medial Office Procedures.
  • Awarded: Received Insurance Billing
    Insuranc Coding Principles
    Medical Law and Ethicss
  • Graduated with 96.00 GPA

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Resume Overview

School Attended

  • Visions in Education
  • UEI College- Sacramento

Job Titles Held:

  • Office Receptionist
  • Ehim Assistant II
  • Legal Secretary


  • High School Diploma
  • Some College (No Degree)

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