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office operations assistant resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Medical Receptionist/Medical Assistant with over 19 years of experience in the medical field. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Scheduling
  • Good listening skills
  • Multitasking abilities
  • Clerical
  • Teamwork
  • Critical thinking
  • First Aid/CPR
  • Customer service
  • Pre-authorizations
  • Insurance Verification
  • Medical terminology
  • Insurance coding (ICD-9 and CPT)
Work History
Office Operations Assistant, 01/2019 to Current
Ascension HealthOpp, AL,
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Entered patient information using Athena and Allscripts following procedures to keep information private.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Received incoming calls and paged individuals and departments over PA system.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Supported customers by managing dozens of calls per day efficiently while maintaining professionalism and upbeat tone.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Provided relay service for hearing-impaired users.
  • Operated switchboard and routed incoming calls to appropriate departments.
Medical Assistant/Receptionist, 09/2007 to 06/2018
Usa Vein ClinicsClinton Township, MI,
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to appropriate physician.
  • Measured patient spirometry.
  • Obtained all prescribed laboratory testing.
  • Managed master calendar and scheduled appointments for 16 providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office efficiency by handling 200+ callers per day.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Verified insurance benefits and eligibility for outpatient procedures before referring clients.
  • Notified and reminded clients of appointments.
Medical Assistant, 06/2002 to 08/2007
Valley HealthFront Royal, VA,
  • Oriented and trained new staff on proper procedures and policies.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared patients for electrocardiograms, suture removal and dressing changes.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Measured patient spirometry.
  • Obtained all prescribed laboratory testing.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Taught patients about medications, procedures and care plan instructions.
  • Measured patient pulse oximetry.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained pre- and post-treatment vital signs and weight.
  • Escorted patients to examination rooms.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Ordered and prepared reagents and supplies.
  • Offered age-appropriate patient care before, during and after exams.
  • Scheduled appointments with specialists on behalf of clients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Notified and reminded clients of appointments.
  • Verified insurance benefits and eligibility for procedures before referring clients.
  • Built professional relationships with service providers.
  • Worked with insurance compainies to obtain prior authorization for special procedures.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for provider based on optimal patient loads and clinician availability.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Collaborated with assistants and doctor to prepare and set up rooms with adequate supplies and equipment.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
Education
High School Diploma: , Expected in 06/1981 to Flushing High School - Flushing, MI
GPA:
No Degree: EKG, Patient Care Tech, Phlebotomy, CNA, Expected in to Genesee CNA Academy - Flint, MI,
GPA:

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Resume Overview

School Attended

  • Flushing High School
  • Genesee CNA Academy

Job Titles Held:

  • Office Operations Assistant
  • Medical Assistant/Receptionist
  • Medical Assistant

Degrees

  • High School Diploma
  • No Degree

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