Office Operations Assistant Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

  • Sensitive material handling
  • Invoicing and billing
  • Advanced MS Office Suite knowledge
  • CRM and office management software
  • Scheduling and calendar management
  • Check processing
  • Business writing
  • Cash deposit preparation
  • New business development
  • Database entry
  • Event coordination
  • Meeting planning
  • Executive presentation development
  • Back office operations
  • Meeting participation
  • Spreadsheet development
  • Insurance eligibility verification
  • Editing and proofreading
  • File and data retrieval systems
  • Data entry documentation
  • Transporting files
  • Employee training and development
Office Operations Assistant, 08/2020 to Current
Ascension HealthBurton, MI,
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Sorted incoming mail and disseminated all correspondence to applicable departments.
  • Maintained personnel records, including applications, performance reports, payroll records and medical files.
  • Attended meetings and took meticulous notes to disseminate to all participants.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Optician, 07/2019 to 07/2020
Fairview Health ServicesFridley, MN,
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Managed client frame selection processes and walked through lens options.
  • Repaired and adjusted frames to meet customer needs.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
Daycare Assistant Teacher, 05/2018 to 06/2019
North Country AcademyBrook Park, OH,
  • Kept class space organized, clean and learning-focused for optimal student development.
  • Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
  • Related well to parents and kept each informed about new daycare activities or any behavioral concerns.
  • Encouraged students to interact positively and calmly solve disputes.
  • Enhanced student learning by teaching foundational skills such as letter, number and color recognition.
  • Modeled good behaviors for students and maintained classroom discipline.
  • Respected cultural and familial backgrounds of different children with personalized approach to childcare.
  • Promoted exploration and student-led learning in children.
  • Implemented warning and timeout strategies to encourage good behavior.
  • Read aloud and played alphabet games to encourage early literacy.
  • Introduced learning activities and imaginative play materials for children to explore and manipulate.
  • Identified symptoms of emotional and developmental issues and alerted parents or guardians.
  • Read stories to children and taught painting, drawing and crafts.
  • Helped students get on and off bus and fasten seatbelts.
  • Arranged desks and chairs to make rooms more conducive to study.
  • Assisted with the school day activities such as before and after-school supervision and lunch and recess.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Enforced behavior expectations at all times.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Observed children to record development.
Education and Training
High School Diploma: , Expected in 05/2017
Gholson ISD - Waco, TX,
Associate of Arts: Dental Hygiene, Expected in 05/2025
McLennan Community College - Waco, TX
Dental Assistant Certificate : Dental Assisting, Expected in 10/2021
Dental Assistant School - Waco, TX,

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Resume Overview

School Attended
  • Gholson ISD
  • McLennan Community College
  • Dental Assistant School
Job Titles Held:
  • Office Operations Assistant
  • Optician
  • Daycare Assistant Teacher
  • High School Diploma
  • Associate of Arts
  • Dental Assistant Certificate

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