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Office Manager /Executive Assistant Resume Example

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OFFICE MANAGER /EXECUTIVE ASSISTANT
Professional Summary
Skills
Work History
02/2016 - CurrentOffice Manager /Executive Assistant | Company Name - City, State
  • Collaborated closely with Owners, Managers, Field Technicians, and Office Staff to effectively smooth and improve office operations.
  • Recruited, trained and developed a dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Quoted and prepared proposals for business services such as Roofing and Siding.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed daily operations within corporate office by supporting continuous delivery of excellent services and care.
  • Generated financial reports for management review, including but not limited to Accounts Payable and Receivables Reports, Customer Statements, and Rebate Reports.
  • Conducted 3 month and yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Gathered appropriate insurance documents for subcontractors and customers.
  • Communicated with customers to resolve inquiries, schedule appointments and address billing questions.
  • Greeted visitors promptly and assisted with any necessary needs.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Managed office inventory and placed new supply orders.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Updated employee and subcontractor paperwork and records.
  • Proactively identified and solved complex problems that impact management and business direction
  • Supervised corporate office with 7 office employees, consistently cultivating productive and positive work atmosphere.
  • Helped supervise and train other office employees at all other branches in different states.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 50+.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls, creating business letters and records, scanning documents, purchase orders, and invoicing.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Trained 10+ employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Planned for major business changes, including system conversions and office moves.
  • Conferred with senior leadership to evaluate needs and strategize operational improvements to boost productivity.
09/2015 - 01/2016Cash Office Supervisor | Company Name - City, State
  • Created and executed daily bank deposits.
  • Developed efficient methods for accepting and accounting for company cash.
  • Maintained daily cash flow log and compared daily cash logs to monthly bank statements and reports.
  • Tallied up all cash, credit, debit, and gift card transactions and submitted reports to management.
  • Processed returned items in accordance with store policy.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Answered phone calls to assist customers with questions and layaway orders.
  • Managed product returns professionally and quickly to maintain customer satisfaction.
  • Welcomed customers and helped them find specific products, answered questions and offered advice.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Unboxed new merchandise and added to shelves in a neat and orderly manner.
09/2012 - 12/2014Head Cashier / Office Manager /Car Wash Attendant | Company Name - City, State
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Resolved issues with cash registers, card scanners and printers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Counted and balanced cashier drawers.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained work area in clean and neat manner.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Built and maintained productive relationships with employees.
08/2012 - 09/2012Sales Associate | Company Name - City, State
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Generated incremental revenue to customers by upselling additional products and services.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Looked for ways to go above and beyond job requirements.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Education
05/2012Pine Forest High School, CityHigh School Diploma:
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Resume Overview

School Attended

  • Pine Forest High School

Job Titles Held:

  • Office Manager /Executive Assistant
  • Cash Office Supervisor
  • Head Cashier / Office Manager /Car Wash Attendant
  • Sales Associate

Degrees

  • High School Diploma :

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