Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am a meticulously, hard working individual, who can do whatever is required of her. I always go above and beyond my duties to accomplish tasks in a competent, time efficient manner. I have exceptional verbal and written communication skills, which are utilized to meet and exceed diverse administrative needs. I am dedicated to maximizing customer satisfaction and exceeding business objectives with an organized approach and strong multitasking abilities. I consider myself a personable hands-on professional who is well recognized for a dynamic work ethic and team player attitude.

  • Scheduling
  • Project management
  • Strategic planning
  • Time management
  • Punctuality
  • Reliability
  • Recordkeeping
  • Administrative support
  • Staff supervision
  • Excellent written and oral communication
  • Proficiency with Micro Soft Office
  • Dedicated work ethic
  • Great problem solving skills
Work History
07/2015 to 12/2015 Office Management Assistant City Of Detroit | Detroit, MI,
  • Provided clerical support to the 15 full time attorneys employed by the law firm by copying, faxing and filing documents.
  • Diligently edited legal correspondence for grammar and spelling.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Created, indexed and maintained client binders.
  • Entered new cases into company database.
  • Arranged meetings for staff members, and clients when required, and coordinated resources for use by all attendees.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to clients
  • Received and routed business correspondence to correct departments and staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Interacted with clients professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Kept reception area clean and neat to give visitors positive first impression.
05/2014 to 02/2015 Future Planning Assistant Damsons Future Planning | City, STATE,
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Consistently hit, and exceeded set targets.
  • Promoted to Junior Team Manager based on performance pertaining to sales numbers and revenue generated, work ethic, punctuality, and leadership qualities.
  • Managed a team of 10 sales persons.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Cross-sold complementary products and services to customers.
  • Promoted funeral merchandise, services and products to clients (including wills, probate services, and power of attorney), taking means, desires and pre-written instructions into account.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
01/2013 to 04/2014 Telecommunications Sales Representative Unicom | City, STATE,
  • Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed sale contracts
  • Displayed excellent sales skills and understanding of such skills.
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Recorded contact information of customers and potential customers.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Performed cold calling and outreach to build sales pipeline.
  • Set up appointments with interested customers according to schedule availability.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Overcame objections using friendly, persuasive strategies.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
Expected in 08/2009 High School Diploma (GCSE Certification in The UK) | Levenshulme High School For Girls, Manchester, England, United Kingdom, GPA:
Expected in 08/2011 GED (A Level Certification in The UK) | Parrs Wood Sixth Form College, Manchester, England, United Kingdom, GPA:
Expected in 05/2013 Bachelor of Law (LLB) | English Legal System Manchester Metropolitan University, Manchester, England, United Kingdom , GPA:

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School Attended

  • Levenshulme High School For Girls
  • Parrs Wood Sixth Form College
  • Manchester Metropolitan University

Job Titles Held:

  • Office Management Assistant
  • Future Planning Assistant
  • Telecommunications Sales Representative


  • High School Diploma (GCSE Certification in The UK)
  • GED (A Level Certification in The UK)
  • Bachelor of Law (LLB)

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