Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
I am a meticulously, hard working individual, who can do whatever is required of her. I always go above and beyond my duties to accomplish tasks in a competent, time efficient manner. I have exceptional verbal and written communication skills, which are utilized to meet and exceed diverse administrative needs. I am dedicated to maximizing customer satisfaction and exceeding business objectives with an organized approach and strong multitasking abilities. I consider myself a personable hands-on professional who is well recognized for a dynamic work ethic and team player attitude.
Skills
Scheduling
Project management
Strategic planning
Time management
Punctuality
Reliability
Recordkeeping
Administrative support
Staff supervision
Excellent written and oral communication
Proficiency with Micro Soft Office
Dedicated work ethic
Great problem solving skills
Work History
07/2015 to 12/2015Office Management AssistantCity Of Detroit | Detroit, MI,
Provided clerical support to the 15 full time attorneys employed by the law firm by copying, faxing and filing documents.
Diligently edited legal correspondence for grammar and spelling.
Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Created, indexed and maintained client binders.
Entered new cases into company database.
Arranged meetings for staff members, and clients when required, and coordinated resources for use by all attendees.
Prepared packages for shipment, pickup and courier services for prompt delivery to clients
Received and routed business correspondence to correct departments and staff members.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Interacted with clients professionally by phone, email or in-person to provide information and directed to desired staff members.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Managed multiple projects simultaneously using organizational and analytical skills.
Kept reception area clean and neat to give visitors positive first impression.
05/2014 to 02/2015Future Planning AssistantDamsons Future Planning | City, STATE,
Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Consistently hit, and exceeded set targets.
Promoted to Junior Team Manager based on performance pertaining to sales numbers and revenue generated, work ethic, punctuality, and leadership qualities.
Managed a team of 10 sales persons.
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Performed cold-calling and follow-ups with leads to secure new revenue.
Cross-sold complementary products and services to customers.
Promoted funeral merchandise, services and products to clients (including wills, probate services, and power of attorney), taking means, desires and pre-written instructions into account.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
01/2013 to 04/2014Telecommunications Sales RepresentativeUnicom | City, STATE,
Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed sale contracts
Displayed excellent sales skills and understanding of such skills.
Answered calls, took messages and transferred calls to appropriate individuals.
Recorded contact information of customers and potential customers.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Performed cold calling and outreach to build sales pipeline.
Set up appointments with interested customers according to schedule availability.
Opened new accounts and documented personal, demographic and payment information in system.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Overcame objections using friendly, persuasive strategies.
Investigated and resolved customer complaints to foster satisfaction.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Education
Expected in 08/2009High School Diploma (GCSE Certification in The UK) | Levenshulme High School For Girls, Manchester, England, United Kingdom, GPA:
Expected in 08/2011GED (A Level Certification in The UK) | Parrs Wood Sixth Form College, Manchester, England, United Kingdom, GPA:
Expected in 05/2013Bachelor of Law (LLB) | English Legal SystemManchester Metropolitan University, Manchester, England, United Kingdom , GPA:
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School Attended
Levenshulme High School For Girls
Parrs Wood Sixth Form College
Manchester Metropolitan University
Job Titles Held:
Office Management Assistant
Future Planning Assistant
Telecommunications Sales Representative
Degrees
High School Diploma (GCSE Certification in The UK)
