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office management assistant resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Meeting planning
  • Dedicated team player
  • Schedule management
  • Strong problem solver
  • Medical terminology
  • Strong interpersonal skills
  • Billing and coding
  • Time management
  • Microsoft Office
  • Proofreading
  • Self-starter
  • Human Resources Management (HRM)
  • Meticulous attention to detail
  • Professional and mature
  • Resourceful
  • Dental terminology knowledge
  • Inventory Management
Education and Training
Permian High School Odessa, TX Expected in 05/1XXX ā€“ ā€“ : All Recommended Courses - GPA :
Pima Medical Institute Tucson, AZ Expected in 06/1993 ā€“ ā€“ Certifiedcertified Expanded Function Dental Assistant : Dental Assisting - GPA :
Experience
Hogan Lovells - Office Management Assistant
Amsterdam, NY, 11/2010 - Current
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Received and screened high volume of internal and external communications.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Oversaw WFM and staff scheduling to keep office operations smooth and efficient.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Processed [Type] paperwork efficiently to support smooth office procedures.
  • Created and updated [Software] spreadsheets to document and report on [Type] and [Type] data.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Maintained business records by updating customer information.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
  • Served as central point of contact for all outside vendors needing to gain access to building.
Hillel: The Foundation For Jewish Campus Life - Manager of Operations
Washington, DC, 12/1991 - 11/2010
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Collaborated with [Number]-person team to improve tracking and work issue logging.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
Elwyn - Crisis Intervention Specialist
Sonoma, CA, 10/1985 - 01/1989
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Facilitated weekly group sessions focused on various issues to help groups and individuals.
  • Devised community-based programs focused on combating specific problems.
  • Educated family members and helped each support clients by improving coping techniques.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.

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Resume Overview

School Attended

  • Permian High School
  • Pima Medical Institute

Job Titles Held:

  • Office Management Assistant
  • Manager of Operations
  • Crisis Intervention Specialist

Degrees

  • Certifiedcertified Expanded Function Dental Assistant

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