Office Assistant II Resume Example Cleveland Clinic

OFFICE ASSISTANT II

Professional Summary

Goal-oriented Jury Office Assistant polished identifying and implementing process improvements in the jury office. Offering key strengths in time management and communicating with the public, jurors, and court personnel. Proactive office assistant with strengths in collaboration, adept in managing concurrent objections to promote efficiency and positive outcomes.

Skills

Understand the procedures and regulations governing the area of assignment, the terminology and documents used, and apply that knowledge to the specific operations of the office;
The ability to communicate information and ideas in speaking so others will understand;
Respond appropriately to sensitive and/or confidential issues
Update, retrieve, and relay data from case management system;
Perform clerical work with accuracy and speed;

Work independently and in a team setting;
Provide quality customer service and maintain effective working relationships with judicial officers, court employees, members of the public and others encountered in the course of work.
Expert in Mircosoft Office Suit, focus on Excel
Bilingual in English and Spanish

Work History

Office Assistant II, 01/2019 to Current
Cleveland Clinic – South Russell , OH

Facilitates Jury Duty Orientation to jurors for civil and criminal cases.
Sets up the telephone system to summons in Jurors for the following orientation date and/or giving them their nightly instructions.
Communicating with court clerks with active jurors in giving them their daily attendance.
Operates telephone systems including screening, transferring or referring calls; operates other office equipment, including but not limited to, copiers, scanners, fax machines, computers and microfiche readers.
Performs clerical duties such as filing, typing, data entry, copying, scanning, assembling and distributing legal documents to courtrooms.
Accepts payment for Order to Show Cause fines and fees; issues receipts; processes payments in computer system and balances a cash drawer.
Receives sorts, prepares, examines and processes voir dire for accuracy conformity in the Jury WebSolutions.
Prepares and maintains case records and; accesses databases and court case management systems to retrieve information.
Assists the public, jurors, justice partners, and court staff in person and/or by ; provides procedural and other information regarding status of legal cases and case histories; answers inquiries and explains court jury duty process, and basic rules of court.
Perform a variety of duties for personal development and/or to provide coverage where operationally needed.
Processes incoming case correspondence, juror summons, jurors requests for postpones, disqualifications, and excuses.

Customer Service Professional, 02/2017 to 12/2018
Prudential – Roseland , NJ

Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Effective in assisting customers with any comments, questions or concerns.
Provides customers with more information about any inquiries and ensuring the customer is completely satisfied with the services provided.
Ability to multitask, maintain procedures, focus on daily activities, and customer questions.
Assists dissatisfied customers in a polite and professional fashion Resolves product or service problems by clarifying the customer's complaint. Determining the cause of the problem. Explaining the best solution to solve the problem. Expediting correction, following up to ensure resolution.

Human Resources Assistant, 09/2018 to 09/2018
Community Legal Aid & Affiliate – Worcester , MA

Improved productivity initiatives while coordinating itineraries and scheduling appointments.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Greets and directs visitors entering the Accounting office at Pacific Union College.
Serves as the central collection point for all revenues, answers and direction phone calls, inventory creates and maintains an organized filing system.
Serves as a main focal point for all customer service, performs duties in a timely manner, and answers the phones.
Collects and posts incoming revenues to correct accounts reconciles cash, check, and other payments.
Organizes the office supplies in a locked, central location, and effectively prioritize every task that are assigned.

Cashier of the Accounting Office , 08/2015 to 08/2016
Pacific Union College – City , STATE

Greets and directs visitors entering the Accounting office at Pacific Union College.
Serves as the central collection point for all revenues, answers and direction phone calls, inventory creates and maintains an organized filing system.
Serves as a main focal point for all customer service, performs duties in a timely manner, and answers the phones.
Collects and posts incoming revenues to correct accounts reconciles cash, check, and other payments.
Organizes the office supplies in a locked, central location, and effectively prioritize every task that are assigned.

Education

Bachelor of Arts: History, Political Studies And Ethics, 06/2015
Pacific Union College - City, State

Resume Overview

School Attended

Pacific Union College

Job Titles Held:

Office Assistant II
Customer Service Professional
Human Resources Assistant
Cashier of the Accounting Office

Degrees

Bachelor of Arts : History, Political Studies And Ethics , 06/2015

Office Assistant II Resume Example

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