Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Overview

Dedicated and focused Office Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Summary of Skills
  • Computer Proficiency
  • Data Entry
  • Customer Service
  • Scheduling
  • Excel spreadsheets
  • Proofreading
  • Problem resolution
  • Self-starter
  • Deadline-oriented
  • Microsoft Office
  • Spreadsheet development
  • Patient charting
  • Patient care advocacy
  • Medical terminology
  • Warehouse
  • Problem Solver
  • Insurance eligibility verifications
  • Executive presentation development
  • Meeting planning
  • Medical terminology
  • Professional and mature
  • Time management
Work Experience
2014 to Current Office Assistant II Dignity Health | Williston, ND,

Planned travel arrangements forManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-date department organizational chart.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created PowerPoint presentations used for business development.Organized files, developed spreadsheets, faxed reports and scanned documents.Properly routed agreements, contracts and invoices through the signature process.Received and distributed faxes and mail in a timely manner.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. executives and staff.

09/2013 to 2014 Customer Service Rep Loma Linda University Medical Center | California, MD,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time Properly directed inbound calls in phone queues to improve call flow.frames.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
02/2012 to 08/2013 Unit Tech Denair Unified School District | Denair, CA,
  • Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.Assisted with adequate nutrition and fluid intake.Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Kept facility stocked with necessary supplies, equipment and instruments.Obtained and set up suction equipment.Performed routine tests such as urine dip stick, vision and hearing tests.Provided personal nursing care in pre- and post-operative situations.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Tended to patients with chronic illnesses.Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Documented resident records on daily flow sheets.Assisted with ADLs.Exhibited compassionate care and communication with regard to issues of death and dying.Sensitive to the needs of geriatric patients.Administered simple range of motion exercises.Comforted patients and provided them with reassurance and encouragement.Promoted personal and co-worker safety.Maintained a clean, orderly and well-stocked environment.
05/2009 to 02/2012 Cashier Children's Medical Center | City, STATE,
  • Processed an average of 300 transactions each day in a timely manner.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Communicated store policy violations to the leadership team in a timely manner.Attended 100% of team meetings each month to voice concerns and offer constructive feedback to others.Processed shipments and maintained organized stock shelves.Processed all sales transactions accurately and in a timely fashion.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Expected in 2006 Diploma | South Oak CLiff High, Dallas, Texas GPA:
Expected in 201 Certified Nurses Assistant | Health Alliance Career Institute, Dallas, Texas GPA:

Certified Nurse Assistant

C.N.A- Registration# NA08824721

Expected in Bachelor of Science | Biology Huston-Tillotson University, Austin, Texas GPA:

3.2 GPA

Minor in Chemistry

Member of HIV/AIDS Awareness Club


Call Center, C.N.A, Patient Charting, Cherry Picker, Clerical, Customer Service, E-mail, Fast, Fax Machines, fax, Forklift, Insurance, Inventory, Access, Excel, Microsoft Office, Microsoft Office products, PowerPoint, Microsoft Word, Pallet Jack, Copier, Printers, Scanners, Staffing, Supervision, Telephone , Troubleshooting, Typing

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Resume Overview

School Attended

  • South Oak CLiff High
  • Alliance Career Institute
  • Huston-Tillotson University

Job Titles Held:

  • Office Assistant II
  • Customer Service Rep
  • Unit Tech
  • Cashier


  • Diploma
  • Certified Nurses Assistant
  • Bachelor of Science

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