Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Motivated office assistant professional skilled at building strong working relationships with fellow staff, supervisors. Committed to work efficiently as a team member. 
Fax, copier, Phones, Live Scan Fingerprint Machine Microsoft Excel, Word, Access, Groupwise, CTS, CWS/CMS
Maintained a Centralized Desk of Children services case files for Riverside County.
Office Assistant II, 05/2005 to Present
General Dynamics, ,
  • As an Office Assistant to utilize and enhance current skills, challenging myself to a lateral promotion.
  • Work at the customer service window as the first line of information to the general public.
  • Answering incoming calls to provide high quality service at all times by actively listening to the concerns of callers; by determining their need and referring them to relevant internal or community based resources.
  • Responsible for routing them to the proper recruiter.
  • Inform the public or inter departmental representatives in situations where judgment and interpretation of departmental policies and regulations are required.
  • Keeping track of Clets/Livescan results for Social Worker to review, making copies of Minute Orders and distributed them among Supervisor's and Social Workers within the units and Departments.
  • Meter and distribute Incoming and Outgoing mail, and faxes.
  • Car desk, issue bus passes, bus pass reconciling.
  • Responsible for service calls and maintaining workstations of faxes and Printers making sure fully supplied and fully stocked with paper.
  • Central Assignment Desk Liaison performs complex clerical work requiring the knowledge to use the Case Tracking and CWS/CMS, Access and Excel systems for Child Protective Services cases.
  • Liaison responsible for creating 241 referrals, new case files that consist of filling ,splitting and barcoding new added case file volumes.
  • Responsible for transferring in-coming and out-going case files within the Department.
  • Livescan operator consist of fingerprinting clients from other agencies within the department, receive background checks responsible for logging, calling Social Worker to review and send out monthly report.
  • In-charge duties consist of making sure new TAP employees were trained and supervised on specific job duties as assigned, responsible for e-mails, service calls for any facilities issues contact IT helpdesk on any operational equipment needing repair, making sure stocked with supplies within the unit, collecting and submitting timesheets, assist supervisor with any other wide variety of clerical work needed for assistance .
Office Assistant II, 01/2003 to 05/2005
General Dynamics, ,
  • Keeping track of incoming applications, processing referrals from out of county, Assessments done for youth, keeping track of mailing list, type up and send out eligibility notices to workers and youth, making copies, faxing, data input, print out Statistical Reports, type up expenses, creating forms and tables, reviewing applications for proper information, researching on CWS/CMS for eligibility, receiving calls, taking messages, translating English to Spanish, bus passes reconciling, cover reception on occasional times, assisted with preparations for upcoming events.
Office Assistant II, 02/2000 to 12/2002
General Dynamics, ,
  • Work at the customer service window answering and tranfering calls.
  • Filling and typing legal documents, opening and closing Child Protective Cases, opening AAP cases for funding of Adoptions assistance, researching on CWS/CMS, formatting letters and forms for social workers and supervisors, assist co-workers with general office functions as needed.
Office Assistant II, 06/1998 to 12/1999
General Dynamics, ,
  • Coping cases, mailed eligibility Medi-Cal notices, translating English to Spanish, started paperwork on case for new Spanish speaking applicants, presented a class for bilingual clients on how to complete a monthly report, and researched for eligibility purposes on computer.
High School Diploma: , Expected in
Corona Norco - ,
Work History
, to
Department of Social Services,
, to
Adoptions Department Department of Social Services,
Speak and write English and Spanish fluently 2of 2
clerical, closing, CMS, making copies, clients, customer service, English, faxes, Fax, faxing, Filling, forms, general office, Groupwise, interpretation, legal documents, letters, listening, logging, mailing, Access, Microsoft Excel, Excel, mail, Office, window, Word, Office Equipment, copier, policies, Printers, promotion, quality, receiving, reception, reconciling, recruiter, researching, routing, Spanish, Spanish speaking, Supervisor, tables, taking messages, Phones, translating, type, typing

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