Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detail-oriented staff member whom is equipped with an excellent memory and awareness of surrounding people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention efficiently. Exercise sound judgment during crisis and emergency situations with sound reasoning and leadership skills. Strong Knowledge of law enforcement procedures and criminal law. Successful at solving problems and reducing conflict with professional demeanor. Versatile Office Assistant with years of background experience in a correctional setting. Familiar with security, service and clerical standards. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Positive, upbeat and service-oriented. Adept in identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, visitors and Executive staff.

  • Interior and exterior patrol
  • First aid and CPR certified
  • Investigative skills
  • Crime prevention methods
  • Criminal Law knowledge
  • CCTV surveillance
  • Observant
  • Report writing
  • High level of integrity
  • Law enforcement background
  • Shift work experience
  • Alcohol & Substance Abuse Treatment knowledge
  • Behavioral analysis
  • Hazardous items understanding
  • Customer relations skills
  • Meeting planning
  • Business writing
  • Mail management
  • Dedicated team player
  • Meticulous attention to detail
  • Resourceful
  • Time management
  • Proofreading
  • Strong problem solver
  • Self-directed
12/2022 to Current Offender Rehabilitation Coordinator Harnett County, North Carolina | Lillington, NC,
  • Observed emotional and physical conditions of inmates to identify and proactively address concerns.
  • Planned educational and training programs for offenders.
  • Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
  • Prepared parole administration documentation with zero discrepancies.
  • Coordinated phases of offender prison release program.
03/2022 to 12/2022 Office Assistant II Harnett County, North Carolina | Lillington, NC,
  • Greeted callers daily to handle questions or directed them to appropriate staff.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Enhanced recordkeeping/file storage space and usability by reorganizing physical filing systems.
  • Prepared parole administration documentation with zero discrepancies.
11/2018 to 03/2022 Office Assistant II City Of Emeryville, Ca | Emeryville, CA,
  • Administered physical and digital filing systems, keeping records and chronos well-organized and easily retrievable by staff.
  • Drafted meeting minutes for ILC, ICP and the guidance unit.
  • Assisted with administrative tasks, including filing, answering phones and making sure any paperwork was ready for the Offender Rehabilitation Coordinators program.
  • Maintained office supply inventory by checking stock and ordering new supplies as needed.
  • Maintained up-to-date department organizational chart and Unit Contact List.
  • Supported clerical needs of more than two SORC's, eight ORC's, two ASAT PA's and a Volunteer Services Hub Supervisor; including taking messages, scanning documents, and routing business correspondence.
  • Dispersed incoming mail to correct recipients throughout the office and amongst State and Federal Facilities.
  • Processed EEPs, ASAT, TRC, TAC and ADT paperwork efficiently to support smooth office procedures.
  • Inmate to Inmate Correspondence contact person, maintained a log of approvals or declinations of ITIC throughout State and Federal Correctional Facilities.
  • Click-Click Staff Advisor, maintained the proper operation of the Program, ordered film, maintained Inmate Payroll for the visit room and field house positions.
  • Volunteer Services Contact Person, facilitating smooth transition for civilians entering the facility to volunteer, conducted orientation, gathered appropriate paperwork and facilitated ID and fingerprints.
  • Notarized paperwork for facility staff and inmates as needed.
  • Ensured guidance and parole folders were transferred and documented appropriately to ensure proper chain of custody.
  • Maintained the Earned Housing waitlist, ensuring proper balance within the housing unit.
03/2017 to 11/2018 Office Assistant I Dart Container Of Michigan | Thomaston, GA,
  • Maintained all incoming and outgoing records (Legal, Guidance, Parole, OMH and Medical) for transfers between facilities.
  • Assured all appropriate paperwork was filed correctly and Legal folders were maintained for IRC staff and facility use.
  • Entered appropriate information into Live Scan for all incoming inmates from the county.
  • Entered detailed information of inmate physical features, characteristics and tattoos into the correctional database for facility and State agency use.
  • Maintained the security of personal property for all inmates.
  • Accurately transcribed discipline hearing details and promptly provided the transcription to the DA.
  • Notarized paperwork for facility staff and inmates as needed.
07/2000 to 03/2004 Safety and Security Officer Company Name | City, State,
  • Conducted frequent Safety Patrol of the hospital as well as the perimeter of the building & all outlying buildings; protecting the hospital against theft and damage.
  • Responded to any emergency calls for assistance and combative patients throughout the facility.
  • Conducted fire prevention drills & responded to any fire alarms/ assisting the local fire department; Reviewed proper functioning of fire equipment by completing preventive maintenance requirements.
  • Performed infant abduction drills & secured any high risk areas.
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Acted as a first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedic, fire and law enforcement personnel.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Education and Training
Expected in 09/2021 Bachelor of Science | Community And Human Services SUNY Empire State College, Saratoga Springs, NY GPA:
Expected in 05/2019 Associate of Science | Criminal Justice Corning Community College, Corning, NY GPA:
Expected in 06/1999 High School Diploma | Thomas A Edison High School, Elmira Heights, NY GPA:
Expected in 06/1999 | Security And Protective Services GST BOCES, Elmira, NY, GPA:

Certified Department of State Notary Public for the State of New York since July of 2017.

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School Attended

  • SUNY Empire State College
  • Corning Community College
  • Thomas A Edison High School

Job Titles Held:

  • Offender Rehabilitation Coordinator
  • Office Assistant II
  • Office Assistant II
  • Office Assistant I
  • Safety and Security Officer


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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