Office Assistant Ii resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary


  • Recently acquired individual customer servcie award at quarterly meeting
  • Recognized for ______


Work History
Office Assistant II, 11/2018 to Present
City Of Richmond, CaRichmond, CA,
  • Step in to work for the front desk as needed. Communicate with customers and inspectors professionaly through phone, email and disptach. Transfer calls to the approporate employee or deprtment
  • Manage and respond to cutomer inquires on the Inspections and Pemrits online mailbox daily. Provide cutomers with correct information or direct County constiutent to the appoprtae contact
  • Develop Building and Grading permit enforcement letters on request, acquired by researching addresses or tax acount numbers in PIPS-permit system, and checking all completed or incomplted permits for that address and then, prepare letter then email to cutomer
  • Assist with all financial reports utilizing Value Payment Systems, mainframe reports and ACH reports.
  • Prepare monthly financial journal entries, mimatched transactions and and Home Builder guarety list
  • Train new employees with front desk prcedures, building and grading complaint database and dipatch for inspections. This entails showing how to research a complint using GeoCortex
  • Interact with inspectors over the radio to get estimated time of arrivals for customers. With the use of County GEO Cortex to reseaarch and schedule various building and grading inspections
  • Recently aid our HR Manage in implementing a safety and training program
  • Collaborate with our Public Information Officer with Freedom of Information Act requests. This involves conducting detailed research, pulling files and making copies of various building or grading documents for customers as needed
  • Attend various departmental meeting with the Public Information Officer, while acting as liason for the department
  • Use carful judgement to enter Grading and Building permit complaints into Case Manager for inspectors to investagate. This requires searching the propety address on GeoCortex, internal County map to see if comalint is justified.
  • Process Grading As-Builts packages for future building projects that will disturb a certain area of grading. This is accomplished by receiving packages, copying nessecary documents and create a copy for the inspector, log into Google Sheets, email list to the supervisor and file away the office copy
  • Execute monthly record filing system to improve document organization and management of Grading and PWA file sand digitize records for easy updating and retrieval by authorized team members.
  • Prepare Stormwater filesfor digital imaging. Create manifst and entrer treacking information into approporate database.
  • Review ditally imaged files ensuring each image is clear and all files on manifest are accounted for
  • Produce high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Office and Google Suites
  • Recently lead the United Way Christmas Stocking campaign for our deparmtnet. This was completed by dedicating roles to various co-workers and infomring what needed to be in the children's stockings. Then I helped organize all the stockings and successfully tranported them in a timely manner to the approote deparmtent for delivery
Office Assistant I, 11/2017 to 11/2019
City Of DetroitDetroit, MI,
  • Welcomed office visitors warmly and alerted staff to arrivals of appointments and helped customers sign into inter-office check-in system
  • Created a new and time efficent Permit Extension and Renewal form for customers and co-workers
  • Processed invoices and expenses using County Permit Inter to facilitate on-time payment.
  • Prduced permits and Certificate of Occupanices using Front Desk interoffice system
  • #1. Assisted Permit Center Assistant Director with extension and renewal letters and taking down phone and email correspondences
  • Prepared permits to be sent by mail or email to the customer
  • Researched>>>>>and searched for various permit records
  • Prepared and created permit refund requests

Office Support Specialist, 10/2016 to 12/2016
Paramount Equity MortgageSan Francisco, CA,
  • Answered multi-line phone system by [Number] ring and transferred callers to appropriate department or staff member.
  • Entered updated tax and address data into ADP system and updated employee contacts to keep records current.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.............(CURRENT JOB NOW)
  • Drafted professional memos, letters and marketing copy to support business objectives and growth........PERMIT CENTER LETTERS
  • Updated ID BADGE logs and issued new ID badges to new and current employyes
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes for employment verification requests
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks....I&P mailbox and PIO Officer
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.....current position
  • Recorded expenses and maintained accounting records in [Software]....current job
  • Cover front desk when no one shows up........current suportrt
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.......Permit Cnetr job
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Prepared weekly new employee orientation packets and sent out new employee oritneation corresponced on behalf of the department

District Secretary, 01/2015 to 10/2016
Anne Arundel Soil Conservation DistrictCity, STATE,
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Increased office participation in special events by creating [Timeframe] newsletter with detailed calendars and other office updates. (Conservation Dinners and Events)
  • County fair and Event in Solomosn Island
  • Found new sources for office supplies and closely monitored inventory use to cut costs by $[Amount].
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Used [Software] to prepare various correspondence, reports and other written material.
  • Time Sheets with County E-time

Graduate Certificate: Human Resources, Expected in
University Of Maryland Global Campus - College Park, MD,
Bachelor of Science: Mangemant Studies, Expected in 07/2020
University Of Maryland Global Campus - Maryland,
Associate of Arts: General Degree, Expected in 05/2009
Anne Arundel Community College - Maryland,


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Resume Overview

School Attended

  • University Of Maryland Global Campus
  • University Of Maryland Global Campus
  • Anne Arundel Community College

Job Titles Held:

  • Office Assistant II
  • Office Assistant I
  • Office Support Specialist
  • District Secretary


  • Graduate Certificate
  • Bachelor of Science
  • Associate of Arts

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