LiveCareer-Resume

office assistant i ii resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills. Adapts quickly to new software and programs. Always looking for ways to improve operations and increase team success. Resolve problems tactfully, keeping employees and customers satisfied. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Skills
  • Filing and data archiving
  • Customer Service
  • Administrative skills
  • Bilingual
  • Simpler Financials
  • (CRM)Dynamics,SQL, PeopleSoft
  • Receptionist
  • Strategic Planning
Work History
03/2021 to Current
Office Assistant I/II City Of Oxnard, Ca Oxnard, CA,

Support the Project Management Office with general clerical duties; answer main PMO phone line, provide customer service; scan, copy, and create files. Assigned runner to pick-up and drop off mail and other County documents to outlying County Departments. Mail distribution: open, stamp and distribute mail to PMO staff and forward to appropriate divisions or County departments. Process Federal Express and Certified Mail as needed. Setup meetings for Deputy Director and Supervisor; coordinate with other divisions, County Departments or outside entities. Assist with reporting of projects for Capital and Non-Capital Projects; phase, budget and schedule; provide reports to Supervisor; update Dynamics. Responsible for Public Records Acts Requests; gathering all records of certain projects such as Certified Payroll, Inspector Daily Logs, Contracts, Prevailing Wages, Monthly Reports and Bid Advertisements for the Department of Industrial Relations. Responsible for office supply inventory and ordering through RivCo Pro; replenish office supplies and other supplies for staff; review packing slip assuring supplies have been received and upload packing slip. Manage Project Request E-mail for Form 5's from outlying County Departments for Project setups; review Form 5; work with Maintenance and Real Estate; set up projects assigned to PMO in Dynamics for Capital and Non-Capital Projects; complete documents, work with Accounting for a People Soft project number; prepare folder with documents and authorization to proceed and forward to PM. Fleet Services liaison for PMO – responsible for PMO vehicle maintenance, mechanical problems, pick up and drop-off. Maintain Vehicle Logs; review PMO vehicle slips and transfer data to vehicle log; reconcile logs at the end of the month for Accounting; work with project managers, outlying project managers in Indio and Inspection Unit for accuracy. Time-sheets management; send out reminders of time sheet deadline; process time off requests for vacation, sick time, FMLA, etc., update PMO Time Off calendar. Handled timesheet corrections, entered employees time in PeopleSoft and Dynamics software, Review project closeout folders for Capital and Non- Capital Projects and prepare for auditing; review financial information in Dynamics, SQL and Simpler Financials, assure financial documents (Purchase requisitions, purchase orders, invoices), contracts, change orders, professional service agreements, amendments, Form 11's, Certificate of Occupancy, building Permits, etc. are in the project folder if appropriate; assure financial information matches the reports; assist with filling out Project Closeout form when tasked; forward to Admin Supervisor for review and approval. Archive Capital and Non-Capital projects that have been completed and closed out; document essential paperwork in Storage Log for each box, assign a barcode, enter into Storetrieve and arrange for pick up. Assist with gathering project information for reporting purposes for Admin Supervisor or other staff; work with project managers, update project information in Dynamics. Assist supervisors and project managers on other miscellaneous duties. Back up support for FM Front Reception when short staffed; answer phones, door, greet customers, assure COVID questionnaire has been filled if applicable, take temperature, monitor cameras and report any suspicious activity to upper management. All other duties as assigned.

09/2020 to 03/2021
Office Assistant I City Of Emeryville, Ca Emeryville, CA,

Support the Project Management Office with general clerical duties; answer main PMO phone line, provide customer service; scan, copy, and create files. Assigned runner to pick-up and drop off mail and other County documents to outlying County Departments. Mail distribution: open, stamp and distribute mail to PMO staff and forward to appropriate divisions or County departments. Process Federal Express and Certified Mail as needed. Manage Project Request E-mail for Form 5's from outlying County Departments for Project setups; review Form 5; work with Maintenance and Real Estate; set up projects assigned to PMO in Dynamics for Capital and Non-Capital Projects; complete documents, work with Accounting for a People Soft project number; prepare folder with documents and authorization to proceed and forward to PM. Fleet Services liaison for PMO – responsible for PMO vehicle maintenance, mechanical problems, pick up and drop-off. Maintain Vehicle Logs; review PMO vehicle slips and transfer data to vehicle log; reconcile logs at the end of the month for Accounting; work with project managers, outlying project managers in Indio and Inspection Unit for accuracy. Timesheets management; send out reminders of timesheet deadline; scan, save time off requests and update PMO Time Off calendar. Review project closeout folders for Capital and Non- Capital Projects and prepare for auditing; review financial information in Dynamics, SQL and Simpler Financials, assure financial documents (Purchase requisitions, purchase orders, invoices), contracts, change orders, professional service agreements, amendments, Form 11's, Certificate of Occupancy, building Permits, etc. are in the project folder if appropriate; assure financial information matches the reports; assist with filling out Project Closeout form when tasked; forward to Admin Supervisor for review and approval. Archive Capital and Non-Capital projects that have been completed and closed out; document essential paperwork in Storage Log for each box, assign a barcode, enter into Storetrieve and arrange for pick up. Assist with gathering project information for reporting purposes for Admin Supervisor or other staff; work with project managers, update project information in Dynamics. Assist supervisors and project managers on other miscellaneous duties. Back up support for FM Front Reception when short staffed; answer phones, door, greet customers, assure COVID questionnaire has been filled if applicable, take temperature, monitor cameras and report any suspicious activity to upper management. All other duties as assigned.

09/2018 to 09/2020
Barista Benchmark Hospitality Chicago, IL,

Barista; prepared coffee, specialty drinks, and food/bakery items. Took orders; prepared items, provided customer service on returns and exchanges of Starbucks merchandise, and audited receipts. Assistant to manager in training new hires. Maintained café clean at all times; cleaned cases and equipment; responsible for restocking items. Responsible for opening and closing of Starbucks store when tasked and followed procedures as instructed. Helped with marketing of new launches. Other duties as assigned.

05/2014 to 06/2020
General Manager Iron Mountain Lenexa, KS,

Manager for store location which included supervision, preparing work schedules, financial transactions, procurement of goods and services to keep the store open and functioning, arranged and managed corporate meetings, marketing, customer service complaints and problems. Supervised approximately 12 staff; Employee record keeping, interviewed, hired, trained, overlooked work performance to meet customer service expectations, handled employee conflicts, released employees not performing to expectations; managed employees work schedules on a daily basis assuring there was coverage for store hours and worked around employees time off requests. Managed payroll for employees; calculated time entries. Held corporate meetings; organized and setup new launches and changes within the store; provided reports of the progress of store. Handled environmental health check-up from the Health Department; assured store was a grade “A”. Responsible for financial transactions, balancing of cash registers, daily deposits, assured there was cash flow in store; handled store business card. Conducted weekly inventory and procured produce and other food items to replenish store. Called in orders for delivery of items; procured items locally at grocery stores to keep items fresh and available for orders. Responsible for store equipment repairs and service; procured services for repairs and processed payments. Managed media marketing; created promotional advertisements for Instagram page as well as in store promotions. Managed and responsible for opening and closure of store location, following correct procedures for the safety and security of staff and store. Assured store was organized and clean following health and safety standards. Provided assistance in phone and walk-in orders; knowledge and experience in preparing smoothies, raw juices, smoothie bowls, and all other food items. Worked with Doordash, Postmates and Grubhub assuring orders were ready for pick-up and delivery. Assured customer service expectations were met; resolved customer complaints and concerns. Have a strong understanding of company values and customer service needs and expectations, responding quickly to complex requests in a fast-paced environment.

Education
Expected in 06/2015 to to
High School Diploma:
Canyon Springs High School - Moreno Valley, CA
GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Canyon Springs High School

Job Titles Held:

  • Office Assistant I/II
  • Office Assistant I
  • Barista
  • General Manager

Degrees

  • High School Diploma

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