Office Assistant- Goodbye Desk Resume Example
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OFFICE ASSISTANT- GOODBYE DESK
Professional Objective
Experienced office assistant with over 7 years of experience in clerical work. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
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Experience
03/2018 to Current
Office Assistant- Goodbye Desk Miramed – Detroit , MI
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered demographics and insurance information electronically via EMR.
- Reviewed and analyze patients insurance information.
- Assembled new patient information and prep for procedures.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Scheduled patients for outpatient diagnostic procedures.
- Scheduled patients for in-house diagnostic tests and procedures via computer within parameters indicated in scheduling templates.
- Completed patient referrals to other medical specialists.
- Scheduled appointments, forward phone calls on multi-line office phone.
- Transcribed phone messages and relayed to appropriate personnel.
- Accepted specimens and process to lab.
- Helped patients complete necessary medical forms and documentation.
- Checked charts evening before to ensure all charts are available for next day's appointments.
- Assisted with other duties as assigned by supervisor, administrator or physician.
- Adhered to strict HIPAA guidelines to protect patient privacy.
08/2016 to 03/2018
Office Assistant Community Alliance- Crossroads To Health & Recovery – City , STATE
- Received visitors and consumers in welcoming, professional and courteous manner and direct to appropriate personnel.
- Answered telephones with efficiency and accurately direct callers to appropriate personnel.
- Performed patient check-in at time of visit and complete all paperwork necessary.
- Registered new patients with complete and accurate demographics according to procedure.
- Ability to work professionally with physicians, clinic staff and patients in timely, confidential manner required.
- Contacted patients to confirm appointments and verify demographic and insurance information.
- Provided, collected and accurately documented all required patient paperwork according to procedure.
- Obtained accurate patient and insurance information, collect copays.
- Accurately receive and log organizational checks and consumer payments in accordance with organizational policies and procedures.
- Sorted and distributed organizational mail efficiently and accurately.
- Maintained orderliness and cleanliness to reception, copier and common areas.
- Maintained confidentiality of all correspondence and other materials in accordance with regulatory requirements and organizational policy.
- Executed record filing system to improve document organization and management.
09/2015 to 08/2016
Residential Leasing Coordinator Harvest Development – City , STATE
- Answered phone calls throughout day/weekends addressing customer inquires, providing information.
- Managing leasing process from introduction to occupancy.
- Responding to all prospective residents using established protocols.
- Qualifying all prospective residents, and ensuring all fees and data have been collected.
- Communicating results of application to prospective residents within established time expectations.
- Preparing leases and associated addendum's for approved prospective residents.
- Closing and solidifying sale with prospective resident by collecting appropriate fees and documentation.
- Directed calls to appropriate individuals and departments.
- Resolve customer issues quickly and efficiently.
03/2014 to 09/2015
Leasing Agent/ Receptionist Guardian Real Estate – City , STATE
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Invited prospects to fill out application upon completion of property tour.
- Conducted follow-up calls and traffic documentation on all prospects.
- Update availability report, process applications for approvals.
- Organized files, performed background checks, generated leases and support paperwork.
- Conducted apartment tours, answered questions and highlighted benefits of property.
- Collected rent, application fees and deposits and kept accurate records of all financial transactions.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Escalated major issues to property manager for immediate remediation.
Education
05/2013
High School Diploma
Central High School - City, State
Central High School - City, State
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Resume Strength
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Resume Overview
School Attended
- Central High School
Job Titles Held:
- Office Assistant- Goodbye Desk
- Office Assistant
- Residential Leasing Coordinator
- Leasing Agent/ Receptionist
Degrees
- High School Diploma
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