Office Assistant Goodbye Desk Resume Example The Urology Center P.C

OFFICE ASSISTANT- GOODBYE DESK

Professional Objective

To acquire a challenging career with the opportunity to offer proven and developing skills within the company.

Skills

Bilingual-Fluent in English and Spanish
Minimum 60 WPM typing/word processing speed
2 year scheduling experience
Ability to manage multiple tasks simultaneously and efficiently
Ability to work on own and as part of a team
Knowledge in Athenanet, Zirmed, Appfolio, Microsoft word, Excel, Outlook email, CDT Nextgen

6 year front office and clerical work experience
3 year medical receptionist experience
Strong communication skills for positive interaction with staff and customers in person and over the phone.
Ability to follow written and verbal instructions
Strong organization skills
Ability to operate desktop computer, fax machine, copy machine, and other routine office equipment

Experience

03/2018 to Current

Office Assistant- Goodbye Desk The Urology Center P.C – Omaha, NE

Welcomed each new arrival pleasantly and confirmed demographics and insurance information
Process payments from patients for co-pays and uninsured visits
Schedule imaging such as MRI's, PET scan's, CT scans, Ultrasounds, NM bone scans, etc
Schedule patients for specialty referrals
Schedule appointments, forwarded phone calls on multi-line office phone
Interacted with customers professionally by phone, or in-person to provide information and directed to desired staff member
Issue specimen collection containers to patients as needed
Assisted in operator station, took more than 100+ incoming calls on assigned day.
Provided information and routed callers to correct personnel,while recording accurate messages for distribution to office staff.
Kept reception area clean and neat to give visitors positive first impression
Assisted coworkers and staff members with special tasks on daily basis
Receive packages and mail at front desk and dispersed to correct employees
Perform all duties within HIPAA regulations.

08/2016 to 03/2018

Office Assistant Community Alliance- Crossroads to Health & Recovery – 4001 Leavenworth St Omaha, NE 68105

Receive visitors and consumers in a welcoming, professional and courteous manner and direct to appropriate personnel.
Answer telephones with efficiency and accurately direct callers to appropriate personnel.
Perform patient check-in at the time of visit and complete all paperwork necessary.
Register new patients with complete and accurate demographics according to procedure.
Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
Contact patients to confirm appointments and verify demographic and insurance information.
Provide, collect and accurately document all required patient paperwork according to procedure.
Obtain accurate patient and insurance information, collect copays.
Input data related to persons served, program services provided, scheduling, and similar tasks in a highly accurate manner and in accordance with the timelines established.
Accurately receive and log organizational checks and consumer payments in accordance with organizational policies and procedures.
Scan documents into the electronic medical record as directed.
Sort and distribute organizational mail efficiently and accurately.
Maintain orderliness and cleanliness to the reception, copier and common areas.
Organize and maintain, on a timely and accurate basis, programmatic and related filing and record keeping system in paper and/or electronic format as assigned
Maintain confidentiality of all correspondence and other materials in accordance with regulatory requirements and organizational policy.

09/2015 to 08/2016

Residential Leasing Coordinator Harvest Development – 1127 Park Avenue Omaha, NE 68105

Answered phone calls throughout the day/weekends addressing customer inquires, providing information.
Managing the leasing process from introduction to occupancy.
Responding to all prospective residents using established protocols.
Qualifying all prospective residents, and ensuring all fees and data have been collected.
Communicating the results of the application to the prospective residents within the established time expectations.
Preparing leases and associated addendum's for approved prospective residents.
Closing and solidifying the sale with the prospective resident by collecting appropriate fees and documentation.
Directed calls to appropriate individuals and departments.
Resolve customer issues quickly and efficiently.

03/2014 to 09/2015

Leasing Agent/ Receptionist Guardian Real Estate – 1910 S. 44th St Omaha, NE 68105

Provided positive resident relations.
Answered telephone leasing inquires and handled maintenance requests for residents.
Conducted follow-up calls and traffic documentation on all prospects.
Verifying applicants and notifying applicants of approval or denial.
Determine the needs, living standards and economic viability of prospect customers.
Update availability report, process applications for approvals.
Organized files, performed background checks, generated leases and support paperwork.
Conducted apartment tours, answered questions and highlighted benefits of the property.
Collected rent, application fees and deposits and kept accurate records of all financial transactions.

Education

2013

High School Diploma
Central High school - 124 N 20th St, Omaha, NE 68102

Resume Overview

Companies Worked For:

The Urology Center P.C
Community Alliance- Crossroads to Health & Recovery
Harvest Development
Guardian Real Estate

School Attended

Central High school

Job Titles Held:

Office Assistant- Goodbye Desk
Office Assistant
Residential Leasing Coordinator
Leasing Agent/ Receptionist

Degrees

High School Diploma

Office Assistant- Goodbye Desk Resume Example

Resume Score: 80%

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