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Office Assistant- Goodbye Desk Resume Example

Resume Score: 80%

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OFFICE ASSISTANT- GOODBYE DESK
Professional Objective
To acquire a challenging career with the opportunity to offer proven and developing skills within the company.
Skills
  • Bilingual-Fluent in English and Spanish
  • Minimum 60 WPM typing/word processing speed
  • 2 year scheduling experience
  • Ability to manage multiple tasks simultaneously and efficiently
  • Ability to work on own and as part of a team
  • Knowledge in Athenanet, Zirmed, Appfolio, Microsoft word, Excel, Outlook email, CDT Nextgen
  • 6 year front office and clerical work experience
  • 3 year medical receptionist experience
  • Strong communication skills for positive interaction with staff and customers in person and over the phone.
  • Ability to follow written and verbal instructions
  • Strong organization skills
  • Ability to operate desktop computer, fax machine, copy machine, and other routine office equipment
Experience
03/2018 to Current
Office Assistant- Goodbye Desk The Urology Center P.C – Omaha, NE
  • Welcomed each new arrival pleasantly and confirmed demographics and insurance information
  • Process payments from patients for co-pays and uninsured visits
  • Schedule imaging such as MRI's, PET scan's, CT scans, Ultrasounds, NM bone scans, etc
  • Schedule patients for specialty referrals
  • Schedule appointments, forwarded phone calls on multi-line office phone
  • Interacted with customers professionally by phone, or in-person to provide information and directed to desired staff member
  • Issue specimen collection containers to patients as needed
  • Assisted in operator station, took more than 100+ incoming calls on assigned day.
  • Provided information and routed callers to correct personnel,while recording accurate messages for distribution to office staff.
  • Kept reception area clean and neat to give visitors positive first impression
  • Assisted coworkers and staff members with special tasks on daily basis
  • Receive packages and mail at front desk and dispersed to correct employees
  • Perform all duties within HIPAA regulations.
08/2016 to 03/2018
Office Assistant Community Alliance- Crossroads to Health & Recovery – 4001 Leavenworth St Omaha, NE 68105
  • Receive visitors and consumers in a welcoming, professional and courteous manner and direct to appropriate personnel.
  • Answer telephones with efficiency and accurately direct callers to appropriate personnel.
  • Perform patient check-in at the time of visit and complete all paperwork necessary.
  • Register new patients with complete and accurate demographics according to procedure.
  • Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
  • Contact patients to confirm appointments and verify demographic and insurance information.
  • Provide, collect and accurately document all required patient paperwork according to procedure.
  • Obtain accurate patient and insurance information, collect copays.
  • Input data related to persons served, program services provided, scheduling, and similar tasks in a highly accurate manner and in accordance with the timelines established.
  • Accurately receive and log organizational checks and consumer payments in accordance with organizational policies and procedures.
  • Scan documents into the electronic medical record as directed.
  • Sort and distribute organizational mail efficiently and accurately.
  • Maintain orderliness and cleanliness to the reception, copier and common areas.
  • Organize and maintain, on a timely and accurate basis, programmatic and related filing and record keeping system in paper and/or electronic format as assigned
  • Maintain confidentiality of all correspondence and other materials in accordance with regulatory requirements and organizational policy.
09/2015 to 08/2016
Residential Leasing Coordinator Harvest Development – 1127 Park Avenue Omaha, NE 68105
  • Answered phone calls throughout the day/weekends addressing customer inquires, providing information.
  • Managing the leasing process from introduction to occupancy.
  • Responding to all prospective residents using established protocols.
  • Qualifying all prospective residents, and ensuring all fees and data have been collected.
  • Communicating the results of the application to the prospective residents within the established time expectations.
  • Preparing leases and associated addendum's for approved prospective residents.
  • Closing and solidifying the sale with the prospective resident by collecting appropriate fees and documentation.
  • Directed calls to appropriate individuals and departments.
  • Resolve customer issues quickly and efficiently.
03/2014 to 09/2015
Leasing Agent/ Receptionist Guardian Real Estate – 1910 S. 44th St Omaha, NE 68105
  • Provided positive resident relations.
  • Answered telephone leasing inquires and handled maintenance requests for residents.
  • Conducted follow-up calls and traffic documentation on all prospects.
  • Verifying applicants and notifying applicants of approval or denial.
  • Determine the needs, living standards and economic viability of prospect customers.
  • Update availability report, process applications for approvals.
  • Organized files, performed background checks, generated leases and support paperwork.
  • Conducted apartment tours, answered questions and highlighted benefits of the property.
  • Collected rent, application fees and deposits and kept accurate records of all financial transactions.
Education
2013
High School Diploma
Central High school - 124 N 20th St, Omaha, NE 68102
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The Urology Center P.C
  • Community Alliance- Crossroads to Health & Recovery
  • Harvest Development
  • Guardian Real Estate

School Attended

  • Central High school

Job Titles Held:

  • Office Assistant- Goodbye Desk
  • Office Assistant
  • Residential Leasing Coordinator
  • Leasing Agent/ Receptionist

Degrees

  • High School Diploma

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