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Office Assistant- Goodbye Desk Resume Example

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OFFICE ASSISTANT- GOODBYE DESK
Professional Objective

Experienced office assistant with over 7 years of experience in clerical work. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Bilingual fluent in English and Spanish
  • Multi-line phone proficiency
  • Typing 60 wpm
  • Knowledge in Athena, Nextgen, EMR systems, Microsoft word, Excel
  • Medical Receptionist with 4+ years of experience in high-paced multi-physician practices
  • Ability to manage multiple tasks simultaneously and efficiently
  • Medical terminology
Experience
03/2018 to Current
Office Assistant- Goodbye Desk Miramed – Detroit , MI
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered demographics and insurance information electronically via EMR.
  • Reviewed and analyze patients insurance information.
  • Assembled new patient information and prep for procedures.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Scheduled patients for outpatient diagnostic procedures.
  • Scheduled patients for in-house diagnostic tests and procedures via computer within parameters indicated in scheduling templates.
  • Completed patient referrals to other medical specialists.
  • Scheduled appointments, forward phone calls on multi-line office phone.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Accepted specimens and process to lab.
  • Helped patients complete necessary medical forms and documentation.
  • Checked charts evening before to ensure all charts are available for next day's appointments.
  • Assisted with other duties as assigned by supervisor, administrator or physician.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
08/2016 to 03/2018
Office Assistant Community Alliance- Crossroads To Health & Recovery – City , STATE
  • Received visitors and consumers in welcoming, professional and courteous manner and direct to appropriate personnel.
  • Answered telephones with efficiency and accurately direct callers to appropriate personnel.
  • Performed patient check-in at time of visit and complete all paperwork necessary.
  • Registered new patients with complete and accurate demographics according to procedure.
  • Ability to work professionally with physicians, clinic staff and patients in timely, confidential manner required.
  • Contacted patients to confirm appointments and verify demographic and insurance information.
  • Provided, collected and accurately documented all required patient paperwork according to procedure.
  • Obtained accurate patient and insurance information, collect copays.
  • Accurately receive and log organizational checks and consumer payments in accordance with organizational policies and procedures.
  • Sorted and distributed organizational mail efficiently and accurately.
  • Maintained orderliness and cleanliness to reception, copier and common areas.
  • Maintained confidentiality of all correspondence and other materials in accordance with regulatory requirements and organizational policy.
  • Executed record filing system to improve document organization and management.
09/2015 to 08/2016
Residential Leasing Coordinator Harvest Development – City , STATE
  • Answered phone calls throughout day/weekends addressing customer inquires, providing information.
  • Managing leasing process from introduction to occupancy.
  • Responding to all prospective residents using established protocols.
  • Qualifying all prospective residents, and ensuring all fees and data have been collected.
  • Communicating results of application to prospective residents within established time expectations.
  • Preparing leases and associated addendum's for approved prospective residents.
  • Closing and solidifying sale with prospective resident by collecting appropriate fees and documentation.
  • Directed calls to appropriate individuals and departments.
  • Resolve customer issues quickly and efficiently.
03/2014 to 09/2015
Leasing Agent/ Receptionist Guardian Real Estate – City , STATE
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Invited prospects to fill out application upon completion of property tour.
  • Conducted follow-up calls and traffic documentation on all prospects.
  • Update availability report, process applications for approvals.
  • Organized files, performed background checks, generated leases and support paperwork.
  • Conducted apartment tours, answered questions and highlighted benefits of property.
  • Collected rent, application fees and deposits and kept accurate records of all financial transactions.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Escalated major issues to property manager for immediate remediation.
Education
05/2013
High School Diploma
Central High School - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good
Resume Strength
  • Measurable results

Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Office Assistant- Goodbye Desk
  • Office Assistant
  • Residential Leasing Coordinator
  • Leasing Agent/ Receptionist

Degrees

  • High School Diploma

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