Motivated and responsible candidate with excellent experience working in fast-paced environments. Solid team player with a positive attitude under pressure, and customer- service focused. Superior computer skills, and telephone etiquette. Ability to learn new programs with proper training. Team work ready, enthusiastic to learn, and driven to complete assigned goals. Thank you for your time.
Skills
Bilingual Spanish
Organized
Accountable
Strong verbal communication
Quick learner
Telephone Etiquette
Client/Customer Relationships
Teamwork
Multi-task
Time management focused
Problem solver
Trusted key holder
Proficient cash management abilities
Work History
Office Assistant 3, 10/2021 to Current State Of Washington – Olympia, WA,
Office Assistant III for the Ventura Health Care Plan within the Member Services Department (County of Ventura Health Care Agency) under Medical agency (22nd Century) therefore my job assignment will end in December 2021.
As an OA III my team and I answer a high volume of inbound calls, and if need be direct calls to the appropriate staff.
Assist every member with their health insurance plan by answering benefit, coverage, authorization requests, authorization status, and eligibility questions.
Provide assistance to a wide variety of medical clinics, medical offices, DME vendors, pharmacies, and hospitals by providing them the member's eligibility status, authorization requests, authorization status, and benefits.
Work closely with my teammates, and manager to ensure we are meeting all of the needs of our health plan members and other professional parties who pertain to the member's health care needs.
Document and log all calls in the members health policy account within our EMR software QNXT.
Complete clerical tasks such as filing, copying, and restocking general office supplies.
Medical Office Assistant (2), 11/2020 to 01/2021 Cone Health – Summerfield, NC,
(MOA 2) for the Case Management / Social Services Department at VCMC under Healthcare Agency (22nd Century)
Assist all Nurse Case Managers, Social Workers, healthcare team, floor nurses, physicians, and management with safe discharge planning for all patients.
Under management instruction I stay in close contact via phone or email with the referring Skilled Nursing Facilities, and Home Health Agencies. Then document all notes in patients chart.
Collaborate with case management team to set up transfers for patients to their destinations upon discharge.
Operates (EMR)Electronic Medical Record software (Cerner PowerChart) which helps with patient workflow, documentation, notes, and charting.
Document all patient interactions, and interventions in electronic charting system PowerChart.
Answers all inbound calls on a multiline switchboard system to manage multiple callers at the same time and transfer the callers to the appropriate clinical staffing including emergency calls in a calm professional demeanor.
Assist patients with discharge planning information within my MOA ability or then transferring to the appropriate clinician or nurse case manager in charge of answering clinical questions for patient care.
Responds to DME (Durable Medical Equipment) requests ordered by our Healthcare providers on a daily basis by staying in contact with our medical equipment suppliers. Then once DME order is authorized I physically drop off equipment such as walkers, commodes, or wheelchairs to the patients medical exam room in hospital.
Performs other related duties instructed by management.
Medical Office Representative, 05/2016 to 07/2018 Spanish Hills Interventional Pain Specialists – City, STATE,
Answered an average of 500-1000 patient calls per week promptly and in an appropriate manner
Pleasantly greeted all callers/ patients and asked how to be of assistance while building long-term patient relationships
Scheduled, confirmed office appointments and procedures appoitments.
Assisted patients with all medical requests by creating phone notes and entering them in the patient's chart. Once completed then the phone notes were routed to the assigned medical professional or appropriate medical department
Directed calls to appropriate individuals and departments while using the company's direct messaging system to immediately contact specific personnel as needed
Contacted health insurances, and pharmacies regarding patient medication coverage, and benefits
Physically assembled daily patient medical charts for the next work day
Supported medical assistants to prepare exam rooms, and room patients
Assisted pain specialists/ doctors to officially translate for them in Spanish throughout patient medical exams
Performed clerical duties such as copying, faxing, filing, and emailing
Education
High School Diploma: General Education, Expected in 2010 Santa Paula High School - Santa Paula, CA GPA:
General education prerequisites continued onto Ventura College.
Additional Information
Jessica was in the Future Farmers of America Organization throughout his High School career. He was the Santa Paula FFA Treasurer, and has attended many leadership conferences while gaining leadership related skills.
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