Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Consultation and advisory
Eligibility review
Application assessments
Intake Assessment
Client Relations
Scheduling
Recordkeeping
Mail Sorting
Insurance Knowledge
Appointment Setting
Spreadsheets
Patient Information Collection
Critical thinking skills
Compassionate communication
Group and individual instruction
Crisis Intervention
Progress reporting
Maintenance & Repair
Customer service
Collaboration
Data management
Responsible
Compassion
MS Office
Work History
03/2020 to Current
Occupational Receptionist/Intake SpecialistAdventist Health System – Deltona, FL,
Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
Collected, verified, recorded and processed client demographics, insurance payments and referral information.
Entered referrals into appropriate system based on type of referral obtained.
Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
Answered phone calls and provided new clients with required paperwork to initiate service.
Completed intake assessment forms and filed clients' charts.
Interacted with insurance providers to obtain necessary documents to complete registration.
Educated potential participants on available services and processes to engage in program.
01/2015 to 03/2020
Pediatric ReceptionistKaiser Permanente – City, STATE,
Confirmed appointments, communicated with clients and updated client records.
Provided clerical support to company employees by copying, faxing and filing documents.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Managed multiple tasks and met time-sensitive deadlines.
Supported various administrative duties by proofreading, transcribing and invoicing.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Answered phone promptly and directed incoming calls to correct offices.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Sorted, received and distributed mail correspondence between departments and personnel.
Monitored and screened visitors to verify accessibility to inter-office personnel.
10/2007 to 01/2015
Patient Care TechnicianKaiser Permanente – City, STATE,
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Answered patient assistance calls, assessed needs and offered qualified support.
Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
Collected and transported specimens to prepare for lab testing.
Organized and replenished unit supplies to maintain team readiness for expected demands.
Supported patient admissions, discharges and transfers to promote team productivity.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
Assembled admissions pages and added new pages to patients' charts.
Warmly greeted patients and visitors and made each feel welcome.
Provided physical support to patients through diverse types of mobility assistance.
Cleaned, sanitized and moved hospital equipment.
Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
Collected laboratory specimens, dropped off at laboratories and picked up test results.
Provided transportation services for patients in hospital environment using appropriate equipment.
Responded to emergency situations to help with lifting and transporting patients.
Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
Helped patients complete activities of daily living.
Education
Expected in 06/1992 to to
High School Diploma: Pittsburg Senior High School - Pittsburg, CA GPA:
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