Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Personable customer service professional offering years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Conscientious medical assistant with 3 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Hardworking medical assistant bringing 3 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Skills
Sales techniques
Patient support
Customer service
Inbound and outbound calling
Account management
Interpersonal communication
Quality assurance
Self-direction
Service standard compliance
Staff education and training
Medical terminology knowledge
Shipping procedures understanding
Professional telephone demeanor
Strategic sales knowledge
Data entry
Recordkeeping strengths
Training development aptitude
Retail materials management
Order fulfillment
Multi-line phone talent
Complaint resolution
Credit card processing
Report preparation
Stocking and replenishing
MS Office proficiency
Stock management
Computer proficient
Work History
06/2019 to 09/2019
Nurses 24/7 Associate Premier Health Partners – Vandalia, OH,
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Oversaw technical, operational, clerical and customer service support in nursing field office environment.
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Managed filing systems for electronic and hard copy documents to keep organized records.
Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
Oversaw productivity streams for ongoing and special projects.
Kept projects on schedule by managing deadlines and adjusting workflow's as needed.
Oversaw expenditures and worked with accounting department to manage budgets.
Managed scheduling, travel arrangements, communications screening and other administrative support tasks for nurses and personnel.
Established and updated work schedules to account for changing staff levels and expected workloads.
Developed revisions to resumes and coordination systems and procedures by evaluating operational practices and identifying improvement opportunities.
Maintained master schedule and set up appointments.
Received and responded to customer requests via letter, email, telephone and in-person approaches.
Interpreted management directives to define and document administrative staff processes.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Entered and maintained departmental records into company database using excel
08/2015 to 12/2015
Ocean State Urgent CareCubesmart – Staten Island, NY,
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Sanitized, restocked and organized exam rooms and medical equipment.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Completed clinical procedures and gathered patient data for interpretation by physician.
Maintained detailed records of test results by entering data and patient information into computer.
Obtained client medical history, including medication information, symptoms and allergies.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Implemented care and efficiency improvements to support and enhance office operations.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Gathered supplies needed for cardiac imaging procedures.
Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
Measured patient spirometry.
Conducted machine safety checks according to facility policy.
Attended required training, education and meetings.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to head PA.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Participated in Continuous Quality Improvement (CQI) activities.
Collected all pertinent data and calculations to aid physician in interpreting results.
Balanced, calibrated and recorded appropriate hemodynamic data.
Obtained all prescribed laboratory testing.
Followed all appropriate procedures to minimize patient's exposure to radiation.
Welcomed patients and inquired about wellbeing since last treatment.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled and accompanied clients to medical appointments.
Collected histories, vitals and current complaints via patient interviews.
Prepared initial patient charts for admission.
Collected and documented patient medical information such as blood pressure and weight.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Taught patients about medications, procedures and care plan instructions.
Made appointments in Ix.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assisted physicians in follow-through of care.
Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
Documented vital signs and health history for all patients every time needed.
Obtained pre- and post-treatment vital signs and weight.
Escorted patients to examination rooms.
Tested and recorded blood glucose levels.
Submitted prescriptions to pharmacy via phone, fax or web.
Report significant information and changes in patient condition to nurse supervisor.
Measured patient pulse oximetry.
Obtained accurate medical histories from patients, highlighting critical information.
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Moved transducer over specified area of body to produce images.
Identified test discrepancies.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
04/2015 to 08/2015
Medical Assistant Dr Kumar – City, STATE,
Obtained client medical history, including medication information, symptoms and allergies.
Maintained detailed records of test results by entering data and patient information into computer.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Implemented care and efficiency improvements to support and enhance office operations.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Oriented and trained new staff on proper procedures and policies.
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Sanitized, restocked and organized exam rooms and medical equipment.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Welcomed patients and inquired about wellbeing since last treatment.
Escorted patients to examination rooms.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collected histories, vitals and current complaints via patient interviews.
Report significant information and changes in patient condition to nurse supervisor.
Assisted physicians in follow-through of care.
Measured patient spirometry.
Collected and documented patient medical information such as blood pressure and weight.
Scheduled and accompanied clients to medical appointments.
Gathered supplies needed for cardiac imaging procedures.
Obtained pre- and post-treatment vital signs and weight.
Prepared and administered medications to alleviate patient symptoms.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Taught patients about medications, procedures and care plan instructions.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Obtained accurate medical histories from patients, highlighting critical information.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Submitted prescriptions to pharmacy via phone, fax or web.
Tested and recorded blood glucose levels.
Prepared initial patient charts for admission.
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
04/2013 to 01/2015
Customer Service AssociateTJX Companies – City, STATE,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions with [Number] % accuracy.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.
Education
Expected in 04/2012
Associate of Science: Health Administration American Intercontinental University - Illinois City, IL, GPA:
Expected in 09/2012
Associate of Science: Medical Assistant Lincoln Technical Institute - Lincoln, RI, GPA:
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