LiveCareer-Resume

nro call center operator resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
  • High customer service standards
  • Employee relations specialist
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Strong problem solving ability
Experience
NRO Call Center Operator, 02/2015 to 10/2017
Altra Holdings, Inc.Kansas City, KS,
  • Demonstrated mastery of customer service call script within specified time-frames.  
  • Maintained up-to-date records at all times.
  • Enforced Service Center policies, procedures and quality assurance measures.
Customer Service Representative, 09/2013 to 2014
Forward AirCary, NC,
  • Maintained visually appealing and effective displays for the entire store.
  • Processed transactions each day in a timely manner.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Offered exceptional customer service to differentiate and promote the company brand.
Customer Service/Cashier, 09/2012 to 01/2013
Cumberland FarmsCity, STATE,
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client. 
Sales Associate/Meat Sales Associate, 03/2008 to 05/2011
Walmart SupercenterCity, STATE,
  • Counted and verified orders picked to ensure accuracy.
  • Cleaned, wrapped, and labeled outgoing orders.
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly. 
  • Responsible for promoting safe and clean working environment.
  • Reviewed work orders and communicated with prior shift to assess work needs for the day.
Customer Service Representitive, 05/2000 to 11/2003
Cumberland FarmsCity, STATE,
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Processed transactions each day in a timely manner. 
  • Maintained visually appealing and effective displays for the entire store.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the showroom clean and maintained neat, orderly product displays.
Education and Training
High School Diploma: General, Expected in 1996
Middletown Highschool - Middletown, RI
GPA:
Certificate in Business Management: Business Management, Expected in 1997
The Sawyer School - Middletown, RI
GPA:
  • Coursework in Business Administration and Organizational Development
  • Professional Development

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Middletown Highschool
  • The Sawyer School

Job Titles Held:

  • NRO Call Center Operator
  • Customer Service Representative
  • Customer Service/Cashier
  • Sales Associate/Meat Sales Associate
  • Customer Service Representitive

Degrees

  • High School Diploma
  • Certificate in Business Management

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: