Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
  • High customer service standards
  • Employee relations specialist
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Strong problem solving ability
Education and Training
Middletown Highschool Middletown, RI Expected in 1996 High School Diploma : General - GPA :
The Sawyer School Middletown, RI Expected in 1997 Certificate in Business Management : Business Management - GPA :
  • Coursework in Business Administration and Organizational Development
  • Professional Development
Experience
Altra Holdings, Inc. - NRO Call Center Operator
Kansas City, KS, 02/2015 - 10/2017
  • Demonstrated mastery of customer service call script within specified time-frames.  
  • Maintained up-to-date records at all times.
  • Enforced Service Center policies, procedures and quality assurance measures.
Forward Air - Customer Service Representative
Cary, NC, 09/2013 - 2014
  • Maintained visually appealing and effective displays for the entire store.
  • Processed transactions each day in a timely manner.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Offered exceptional customer service to differentiate and promote the company brand.
Cumberland Farms - Customer Service/Cashier
City, STATE, 09/2012 - 01/2013
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client. 
Walmart Supercenter - Sales Associate/Meat Sales Associate
City, STATE, 03/2008 - 05/2011
  • Counted and verified orders picked to ensure accuracy.
  • Cleaned, wrapped, and labeled outgoing orders.
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly. 
  • Responsible for promoting safe and clean working environment.
  • Reviewed work orders and communicated with prior shift to assess work needs for the day.
Cumberland Farms - Customer Service Representitive
City, STATE, 05/2000 - 11/2003
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Processed transactions each day in a timely manner. 
  • Maintained visually appealing and effective displays for the entire store.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the showroom clean and maintained neat, orderly product displays.

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Resume Overview

School Attended

  • Middletown Highschool
  • The Sawyer School

Job Titles Held:

  • NRO Call Center Operator
  • Customer Service Representative
  • Customer Service/Cashier
  • Sales Associate/Meat Sales Associate
  • Customer Service Representitive

Degrees

  • High School Diploma
  • Certificate in Business Management

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