Non Emergency Transportation Dispatcher Resume Example Southeastrans Inc

NON-EMERGENCY TRANSPORTATION DISPATCHER

Summary

Targeting Customer Service and Call Center Opportunities Customer Service professional eager to leverage fifteen years of experience and management. To find meaningful employment with a progressive organization, where my strong leadership abilities can be fully utilized, while offering the opportunity for career advancement based on my performance and commitment to excellence.

Highlights

High customer service standards
Service solutions expert
Call center management experience
Dedicated to process improvement
Conflict resolution proficiency
Training manual contributor

Accomplishments

Managed call flow with up to 100 calls in queue per minute.

Exceeded corporate target for customer satisfaction for 3 months in a row.

Promoted to Call Center Supervisor in 1 year.

Experience

Non-Emergency Transportation Dispatcher
January 2012 to CurrentSoutheastrans Inc － College Park, GA

Responsible for scheduling/arranging/dispatcher transportation for qualified Medicaid members, schedule hospital discharge transportation to members home base, resolve issues and notate resolution, negotiate rates for out of area transportation providers through regions office approval, track members pick and drop off to ensure timely transportation.
Results:.
Recognized for high-quality work, organizational strengths and exceptional customer service delivery.
Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all trips.

Dispatcher
January 2010 to January 2011R2R Communications － Lithonia, GA

Call customers to confirm scheduling of work, answer phones and receive request for service installation.
Contact field personnel via two-way radio or phone to communicate the need for service or installation work.
Track progress and check work status of field technicians to ensure timely servicing of customer orders.
Schedule, route, and assign work to installers or other technicians.
Results:.
Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.
Successfully gained multi-tasking skills in order to toggle between the required data systems.

Call Center Supervisor
January 2004 to January 2010Aerotek Bank of America － VA

Managed the day to day activities of assigned associates.
Created development plans for associates, performed necessary account maintenance to fulfill customer requests.
Processed payments, filed disputes and collect on pastdue accounts.
Results:.
Resolve all customer escalations.
Monitor and manage ACD phone system reports.

Call Center Sales Supervisor
January 1997 to January 2004MCI Telecommunications － Newport News, VA

Trained employees in sales and service skills.
Set individual goals while helping representatives to attain them.
Planned and organized the workflow.
Developed corrective action plans when performance levels were low.
Recruit, motiviate, and coach to develop a high quality team.
Results:.
Assigned to third shift (sole responsibility for department) after six months of employment.
Promoted to a higher position within the Call Center after 1 year of employment.
Gained outstanding evaluations for future job placement within the center.

Education

Business Administrative Degree : PresentUniversity of Phoenix

High School Diploma : 1997Denbigh High School － Newport News, VA

Resume Overview

Companies Worked For:

Southeastrans Inc
R2R Communications
Aerotek Bank of America
MCI Telecommunications

School Attended

University of Phoenix
Denbigh High School

Job Titles Held:

Non-Emergency Transportation Dispatcher
Dispatcher
Call Center Supervisor
Call Center Sales Supervisor

Degrees

Business Administrative Degree : Present
High School Diploma : 1997

Non-Emergency Transportation Dispatcher Resume Example

Resume Score: 70%

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