Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Inventory control and record keeping
Food service background
Strong work ethic
Passion for customer satisfaction
Trained in performance and wage reviews
Skilled in call center operations
Adheres to customer service procedures
Non-Clinical Intake Representative, 11/2016
to Current EVICORE HEALTHCARE – 400 Buckwalter Place Blvd, Bluffton,
Answered an average of 70 plus calls per day by addressing customer inquiries in getting prior authorizations for Pathforward, United Healthcare, and Sleep Study.
to Current Enterprise Car Rental – Savannah International Airport
Drive rentle cars from the airport baseyard to the area where cars are rented
Assistant Manger, 04/2014
to 09/2016 Bojangles – Portwentworth,
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
High School Diploma: 1996 Mitchell-Baker Highschool - Camilla,