LiveCareer-Resume

network operations supervisor resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Military Veteran with a Secret Security Clearance and 11 years of military experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. In addition is a high-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management

Skills
  • Lean Six Sigma Yellow Belt
  • Interpersonal Communication Skills
  • Power Point
  • Microsoft Office
  • Strategic Planning
  • Complaint Review
  • Conflict Mediation
  • Risk Management and Monitoring
  • Team Oversight
  • Research and Analysis
  • Disaster Recovery Planning
  • Regulatory Compliance
  • Computer Systems Installation
  • Time Management
  • Site Safety
  • Schedule Coordination
  • Planning and Design
  • Decision Making
  • Environmental Compliance
  • Illegal Immigrant Inspection
  • Traffic Checkpoints
  • Weapons Handling
  • Intelligence Gathering
  • Law Enforcement Collaboration
  • First Aid/CPR
  • PPE Use
Education and Training
Lean Six Sigma , Expected in 10/2022 Yellow Belt : Business Management - GPA :
SNCO Academy Okinawa, Japan , Expected in 03/2020 Leadership Course : - GPA :
Corning Union Highschool Corning, CA Expected in 06/2011 High School Diploma : - GPA :
Ashford University San Diego, CA Expected in Bachelor of Arts : Business Administration And Management - GPA :
Experience
Frontier Communications - Network Operations Supervisor
Parkersburg, WV, 07/2021 - Current
  • Secret
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance
  • Drafting spread sheets on Microsoft Excel in order to accurately account for trouble tickets work orders and productivity.
  • Promote company products, services, and savings plans when appropriate
  • Update directory information
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Plan, direct, and coordinate risk and insurance programs of establishments to control risks and losses.
  • Installed and supported hardware and software for desktops, servers and printers.
  • Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
  • Supervised configuration of local area network, wide area network and corporate Internet system.
  • Participated in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies.
  • Drafted IT productivity reports to inform director.
DOD-USMC - Network Supervisor
City, STATE, 02/2019 - 07/2021
  • Managed employee access, security roles and permissions.
  • Retained users in two security card systems.
  • Integrated and coordinated new security procedures and measures to protect network.
  • Drafted IT productivity reports to inform director.
  • Supported users in security card system functions.
  • Updated internal and outside vendor software whenever new releases became available.
  • Created thorough knowledge base of information detailing troubleshooting and system configuration and rolled it out to help desk team.
  • Backed up data each evening, alleviating lost information risk.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Built strong operational teams to meet process and production demands.
DOD-USMC - Radio Operators Chief
City, STATE, 11/2014 - 02/2019
  • Operated HF/VHF radio, computer and telephone communication equipment and received, copied and delivered air traffic control messages, clearances and advisories.
  • Managed and routed air-to-ground and ground-to-air traffic, radio messages and communications for dispatchers, pilots, air traffic controllers and other authorized agents.
  • Adjusted radio signal and programming content so transmission met federally mandated broadcast standards and timed pre-recorded programs for smooth transition to live programs.
  • Operated and mounted night vision devices to zero in and engage targets.
  • Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Led infantry team of 4 members in combat operations, providing tactical guidance for individuals with varying strengths.
  • Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
  • Updated frequencies and cryptographic codes, maintaining currency on required protocols.
  • Kept equipment working at optimal levels by inspecting components and completing repairs.
  • Coordinated and supervised weapon employment and adhered to fire discipline planning and protocols.
  • Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
  • Patrolled restricted areas and authorized access for permitted personnel.
Additional Information
  • Awards : 1x Navy & Marine Corps Achievement Medal, 4x Letters of Appreciation, 1X Letter of Commadation

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Resume Overview

School Attended

  • Lean Six Sigma
  • SNCO Academy
  • Corning Union Highschool
  • Ashford University

Job Titles Held:

  • Network Operations Supervisor
  • Network Supervisor
  • Radio Operators Chief

Degrees

  • Yellow Belt
  • Leadership Course
  • High School Diploma
  • Bachelor of Arts

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