National Control Center Operator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
  • High customer service standards
  • Employee relations specialist
  • Service solutions expert
Telecommunications knowledge
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Strong problem solving ability
Managed call flow with up to 25-30 calls in queue per shift.
Assisted with customer calls from fellow co-workers whom wasn't able to deal with upset or irate customers; provided the customers with reassurance with the companies policies and customer satisfactions, also provided to them excellent customer service, and detoured them from awaiting to speak to a Supervisor or Manager.
Became a Senior Call Center Representative in 6 months from hire date.
National Control Center Operator, 01/2013 to 03/2016
G4S Secure Solutions (Guam) Inc.City, STATE,
Provided accurate and appropriate information in response to customer inquiries. Made reasonable procedure exceptions to accommodate unusual customer requests. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Formulated and enforced Service Center policies, procedures and quality assurance measures. Trained staff on how to improve customer interactions. Assisted with the development of the call center\\'s operations, quality and training processes. Properly directed inbound calls in phone queues to improve call flow. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
High School Diploma: General Academics, Expected in 2004
John F. Kennedy High School - Upper Tumon, Guam

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Resume Overview

School Attended
  • John F. Kennedy High School
Job Titles Held:
  • National Control Center Operator
  • High School Diploma