Multiple Business Office Assistant resume example

• Greeted customers and helped with product questions, selections and purchases.
• Used consultative sales approach to understand customer needs and recommend relevant offerings and current store promotions to encourage additional sales purchases.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
• Fostered a positive work environment by being coachable and being a team player
• Shared best sales and customer service practices with new team members
• Balanced and organized cash register by handling cash, counting change, and completing opening and closing paperwork and procedures
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Actively pursued personal development opportunities by exploring sales and device education training on employee resource portal

Sales Associate:

• Welcomed customers, informed of current promotions, and helped them locate items
• Offered hands-on styling assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Shared best practices for sales and customer service with other team members to help improve store efficiency
• Operated cash register for cash, check, and credit card transactions
• Used time efficiently when not serving customers by performing store maintenance duties

Assistant Manager:

• Trained 1-2 new sales associates each quarter
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Planned proper division of operational responsibilities with management team
• Opened and closed store independently and prepared nightly bank drop for manager.
• Supervised and directed store-level marketing practices in accordance with company's merchandising standards
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
• Monitored security and handled incidents calmly.