Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Passionate, outgoing, and focused with over 10 years experience in building positive relationships and rapport through exceptional customer service. Personable and growth oriented team player experienced in management/leadership roles. Self-motivated, coachable, and avid knowledge seeker with a dedication towards personal excellence.

  • Confidence and Drive
  • Quality Relationship Builder
  • Customer Service Management
  • Active Listening and Communication Skills
  • Coachable
  • Self-motivated
  • Strong Organizational Skills


Clifton Strengths Finder Results- Top 5:

  • WOO (Winning Others Over)
  • Strategic
  • Belief
  • Connectedness
  • Learner
Work History
Multiple Business Office Manager, 08/2018 to 03/2020
Enchantment ResortSedona, AZ,

Duties performed August 2018 - December 2018

  • Professionally interacted with clients pertaining to reconciliation of delinquent accounts
  • Identified and resolved billing variances to maintain system accuracy
  • Maximized cash flow through optimal billing and collection processes.

Duties added December 2018

  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Assisted business leaders/staff in administrative support duties and multiple projects simultaneously to promote quality performance
  • Managed client relationships, incoming service requests, daily data entry, and business communications using various computer software for both businesses
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Performed other various administrative functions outside of office
Retail Sales Associate, 06/2009 to 12/2013
T-MobileCity, STATE,
  • Greeted customers and helped with product questions, selections and purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings and current store promotions to encourage additional sales purchases.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Fostered a positive work environment by being coachable and being a team player
  • Shared best sales and customer service practices with new team members
  • Balanced and organized cash register by handling cash, counting change, and completing opening and closing paperwork and procedures
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Actively pursued personal development opportunities by exploring sales and device education training on employee resource portal
Retail Sales Associate/ Assistant Manager, 08/2007 to 06/2009
The Wet Seal Retail Inc.City, STATE,

Sales Associate:

  • Welcomed customers, informed of current promotions, and helped them locate items
  • Offered hands-on styling assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Shared best practices for sales and customer service with other team members to help improve store efficiency
  • Operated cash register for cash, check, and credit card transactions
  • Used time efficiently when not serving customers by performing store maintenance duties

Assistant Manager:

  • Trained 1-2 new sales associates each quarter
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Planned proper division of operational responsibilities with management team
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supervised and directed store-level marketing practices in accordance with company's merchandising standards
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Monitored security and handled incidents calmly.
Certificate of Completion - Nail Technology: Nail Technician, Expected in 02/2022
Honolulu Nails And Aesthetics Academy - Honolulu, HI,
GED: , Expected in 2007
Windward School For Adults - Kailua, HI

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School Attended

  • Honolulu Nails And Aesthetics Academy
  • Windward School For Adults

Job Titles Held:

  • Multiple Business Office Manager
  • Retail Sales Associate
  • Retail Sales Associate/ Assistant Manager


  • Certificate of Completion - Nail Technology
  • GED

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