Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Passionate, outgoing, and focused with over 10 years experience in building positive relationships and rapport through exceptional customer service. Personable and growth oriented team player experienced in management/leadership roles. Self-motivated, coachable, and avid knowledge seeker with a dedication towards personal excellence.

Skills
  • Confidence and Drive
  • Quality Relationship Builder
  • Customer Service Management
  • Active Listening and Communication Skills
  • Coachable
  • Self-motivated
  • Strong Organizational Skills

Via www.gallupstrengthcenter.com

Clifton Strengths Finder Results- Top 5:

  • WOO (Winning Others Over)
  • Strategic
  • Belief
  • Connectedness
  • Learner
Work History
Multiple Business Office Manager, 08/2018 to 03/2020
Enchantment ResortSedona, AZ,

Duties performed August 2018 - December 2018

  • Professionally interacted with clients pertaining to reconciliation of delinquent accounts
  • Identified and resolved billing variances to maintain system accuracy
  • Maximized cash flow through optimal billing and collection processes.


Duties added December 2018

  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Assisted business leaders/staff in administrative support duties and multiple projects simultaneously to promote quality performance
  • Managed client relationships, incoming service requests, daily data entry, and business communications using various computer software for both businesses
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Performed other various administrative functions outside of office
Retail Sales Associate, 06/2009 to 12/2013
T-MobileCity, STATE,
  • Greeted customers and helped with product questions, selections and purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings and current store promotions to encourage additional sales purchases.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Fostered a positive work environment by being coachable and being a team player
  • Shared best sales and customer service practices with new team members
  • Balanced and organized cash register by handling cash, counting change, and completing opening and closing paperwork and procedures
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Actively pursued personal development opportunities by exploring sales and device education training on employee resource portal
Retail Sales Associate/ Assistant Manager, 08/2007 to 06/2009
The Wet Seal Retail Inc.City, STATE,

Sales Associate:

  • Welcomed customers, informed of current promotions, and helped them locate items
  • Offered hands-on styling assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Shared best practices for sales and customer service with other team members to help improve store efficiency
  • Operated cash register for cash, check, and credit card transactions
  • Used time efficiently when not serving customers by performing store maintenance duties

Assistant Manager:

  • Trained 1-2 new sales associates each quarter
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Planned proper division of operational responsibilities with management team
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supervised and directed store-level marketing practices in accordance with company's merchandising standards
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Monitored security and handled incidents calmly.
Education
Certificate of Completion - Nail Technology: Nail Technician, Expected in 02/2022
Honolulu Nails And Aesthetics Academy - Honolulu, HI,
GPA:
GED: , Expected in 2007
Windward School For Adults - Kailua, HI
GPA:

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Resume Overview

School Attended

  • Honolulu Nails And Aesthetics Academy
  • Windward School For Adults

Job Titles Held:

  • Multiple Business Office Manager
  • Retail Sales Associate
  • Retail Sales Associate/ Assistant Manager

Degrees

  • Certificate of Completion - Nail Technology
  • GED

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