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msr bank teller supervisor resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Skills
  • Consumer Banking
  • Information Processing
  • Data Security and Validation
  • Problem Anticipation and Resolution
  • Social Perceptiveness
  • Balance Verification and Reconciliation
  • Currency Counting Machines
  • Office Supplies and Inventory
  • Discrepancy Resolution
  • Process Monitoring
  • Banking Regulations
  • Compliance Assessments
  • Customer Service
  • Management
  • Internal Control Policies
  • Customer Relationships
Work History
Teller Supervisor, 12/2022 - Current
Wesco , , Maspeth, NY
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Counted cash drawers and made bank deposits
  • Promoted bank's products and services by consistently cross-selling to customers
  • Examined tellers' reports of daily transactions for accuracy
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts
  • Maintained friendly and professional customer interactions
  • Processed wide variety of retail banking transactions for personal and commercial customers
  • Counted, verified and handled bank deposits and armored car transactions
  • Assisted customers with banking needs and inquiries
  • Established rapport with new clients to increase satisfaction and loyalty
  • Handled various accounting transactions
  • Educated customers on online banking and mobile banking applications
  • Monitored and verified suspicious activity on customer accounts
  • Arranged monies received in cash boxes and coin dispensers according to denomination
  • Performed account maintenance by closing out accounts and changing customer addresses
  • Executed wire transfers, stop payments and account transfers
  • Generated monthly reports on customer activity and customer feedback
  • Calculated fees due, interest and change for customer transactions
  • Processed applications for new accounts
MSR/Bank Teller Supervisor, 10/2021 - 07/2022
Amalgamated Bank , , New York, NY
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Researched and resolved customer issues on personal savings, checking and line of credit accounts.
  • Examined tellers' reports of daily transactions for accuracy.
  • Evaluated customer lifestyle to counsel customers on best products and services.
  • Accomplished multiple tasks within established timeframes.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
  • Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects
  • Recruited, interviewed and hired 2 employees and implemented mentoring program to promote positive feedback and engagement
  • Purchased and maintained office supply inventories while adhering to budgeting practices
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Examined tellers' reports of daily transactions for accuracy
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions
  • Supported financial director with special projects and additional job duties
  • Prepared internal and regulatory financial reports, balance sheets and income statements
  • Complied with established internal controls and policies
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks
  • Promoted bank's products and services by consistently cross-selling to customers
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts
Online Business Banking Representative, 10/2019 - 08/2021
Amalgamated Bank , , New York, NY
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding opening new business accounts online.
  • Understood each target customer's business model, mapped out organization and identified unique technology needs.
  • Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Set up appointments with potential and current customers to promote new products and services.
  • Exceeded established sales goals and increased client retention.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Saved $5.00 by implementing cost-saving initiatives that addressed long-standing problems
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Self-motivated, with a strong sense of personal responsibility
  • Skilled at working independently and collaboratively in a team environment.
Customer Service Representative/ Head Teller, 03/2009 - 10/2019
The Reserve Funds , , New York, NY
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Provided primary customer support to internal and external customers.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Provided primary customer support to internal and external customers
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Associate of Applied Science: Occupational Studies Office Administration , Expected in 03/2001
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Katharine Gibbs School - New York City - New York, NY
GPA:
Status -

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Resume Overview

School Attended

  • Katharine Gibbs School - New York City

Job Titles Held:

  • Teller Supervisor
  • MSR/Bank Teller Supervisor
  • Online Business Banking Representative
  • Customer Service Representative/ Head Teller

Degrees

  • Associate of Applied Science

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