LiveCareer-Resume

motel front desk clerk resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Authorized to work in the US for any employer

Prior Certified Nursing Assistant license, expired due to non-renewal

Experienced immensely in services including and/or related to customer service and Hospitality

Accomplishments

    During my eleventh grade of high school I completed one year of Early Childhood Education classes through a Trade School program. Afterwards, during my senior year of High School; While attending my normal week consisting of 8 hour days; i then would go to my job working as an intern for 40 hours a week at a nursing home in Wytheville called Carrington Place. After working as an intern; for a period of approximately 3-4 months; I passed the testing required by the State Boards for all health care professionals and acquired my Certified Nursing Assistant certification.

Skills
  • Customer Service
  • Account Balancing
  • Restaurant Reservations
  • Basic Food Service
  • Reservations Management
  • Room Assignment
  • Nightly Audits
  • Microsoft Office
  • Hotel Safe Deposits
  • Decision Making
  • Problem Solving
  • Issue Escalation
  • Room Key Issuance
  • Check In and Check Out Procedures
  • Payment Collection
  • Invoicing and Billing
  • Common Area Maintenance
  • Guest Registration
  • Task Prioritization
  • Email and Telephone Decorum
  • Paperwork Processing
  • Regulatory Compliance
  • Negotiation Tactics
  • Verbal and Written Communication
  • Office Organization
  • Relationship Establishment
  • Data Confidentiality
  • Data Analysis
  • Appointment Confirmation
  • Information Gathering
  • Data Entry
  • Time Management
  • Conflict Resolution
  • Documentation and Recordkeeping
  • Cash Handling
Work History
01/2015 to 11/2019
Motel Front Desk Clerk Comfort Suites City, STATE,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
06/2019 to 12/2019
Housekeeper/Front Desk Associate Quality Inn And Suites City, STATE,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
12/2017 to 02/2018
Waitress/Hostess Pizza Perfect City, STATE,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Expected in 05/2013 to to
High School Diploma:
Fort Chiswell High School - Max Meadows, VA
GPA:
  • Continuing education in Early Childhood Education with completion of one year
  • Completed Certified Nursing Assistant Apprenticeship, Carrington Place of Wytheville - July, 2012
Certifications

Certified Nurse Aide

Additional Information

I enjoy learning, getting new information, being educated on what's unknown and gaining knowledge in general. I am fairly quick to learn new skills, procedures, routines, tasks, any job duties including those with specific requirements, and etc. I aspire to be professional, punctual, organized, precise, and proper in not only my work related jobs but with everything i set out to do in life. My employer's expectations should be reached if not exceeded upon inspection of the completion of any task prior assigned.

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Resume Overview

School Attended

  • Fort Chiswell High School

Job Titles Held:

  • Motel Front Desk Clerk
  • Housekeeper/Front Desk Associate
  • Waitress/Hostess

Degrees

  • High School Diploma

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