Authorized to work in the US for any employer
Prior Certified Nursing Assistant license, expired due to non-renewal
Experienced immensely in services including and/or related to customer service and Hospitality
During my eleventh grade of high school I completed one year of Early Childhood Education classes through a Trade School program. Afterwards, during my senior year of High School; While attending my normal week consisting of 8 hour days; i then would go to my job working as an intern for 40 hours a week at a nursing home in Wytheville called Carrington Place. After working as an intern; for a period of approximately 3-4 months; I passed the testing required by the State Boards for all health care professionals and acquired my Certified Nursing Assistant certification.
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- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Continuing education in Early Childhood Education with completion of one year
- Completed Certified Nursing Assistant Apprenticeship, Carrington Place of Wytheville - July, 2012
Certified Nurse Aide
I enjoy learning, getting new information, being educated on what's unknown and gaining knowledge in general. I am fairly quick to learn new skills, procedures, routines, tasks, any job duties including those with specific requirements, and etc. I aspire to be professional, punctual, organized, precise, and proper in not only my work related jobs but with everything i set out to do in life. My employer's expectations should be reached if not exceeded upon inspection of the completion of any task prior assigned.
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Resume Overview
School Attended
- Fort Chiswell High School
Job Titles Held:
- Motel Front Desk Clerk
- Housekeeper/Front Desk Associate
- Waitress/Hostess
Degrees
- High School Diploma
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