LiveCareer-Resume

motel desk clerk resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94XXX
:
Summary

To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned.

High-energy Front Desk Clerk focused on promoting customer satisfaction through exceptional service and maintaining outstanding Customer Service.

Highlights
  • Exceptional customer service
  • Cash handling expertise
  • Background in catering
  • MS Office experience
  • Sales experience
  • Reliable
  • Data entry

Exceptional customer service


  • Exceptional communicator
  • Superb interpersonal skills
  • Conflict resolution
  • Relationship-building
Education
St Mary's College Leavenworth, KS Expected in 1987 GED : GED - GPA :
Accomplishments

Experience
Petco - Motel Desk Clerk
Orlando, FL, 01/2014 - Current
  • Greet, register, and assign rooms to guests of hotels or motels Verify customers credit, and establish how the customer will pay for the accommodation Contact housekeeping or maintenance staff when guests report problems Issue room keys and escort instructions to bellhops Keep records of room availability and guests accounts, manually or using computers Perform bookkeeping activities, such as balancing accounts and conducting nightly audits Compute bills, collect payments, and make change for guests Record guest comments or complaints, referring customers to managers as necessary Advise housekeeping staff when rooms have been vacated and are ready for cleaning Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment Clean and maintain lobby and common areas, such as restocking supplies and watering plants Date-stamp, sort, and rack incoming mail and messages Performing for or Working Directly with the Public Interacting With Computers Making Decisions and Solving Problems Getting Information Communicating with Supervisors, Peers, or Subordinates Resolving Conflicts and Negotiating with Others Establishing and Maintaining Interpersonal Relationships Assisting and Caring for Others Updating and Using Relevant Knowledge Processing Information Communicating with Persons Outside Organization Documenting/Recording Information Organizing, Planning, and Prioritizing Work Monitor Processes, Materials, or Surroundings Performing Administrative Activities Identifying Objects, Actions, and Events Training and Teaching Others Judging the Qualities of Things, Services, or People Thinking Creatively Evaluating Information to Determine Compliance with Standards Experience with: ASI FrontDesk, Automated telephone answering systems, Microsoft Windows Vista software, Microsoft Word, Personal computers, Telephone call identification systems, Vacuum cleaners.
  • Greeted and registered guests and issued room keys.Recommended top dining and entertainment options for guests in the Kansas CityAnswered department telephone calls within 2 rings, using correct salutations and telephone etiquette. area.
  • Delivered requested items to guests’ rooms.
  • Served as public relations representative for the hotel.
  • Fostered strong working relationships with all hotel departments.
  • Greeted all guests in a courteous and professional manner.
Snooze - Cashier
Lone Tree, CO, 08/2013 - 01/2014
  • I take customers orders, call them back, place them on tray or in a plastic bag to take with them.
  • I accept.
  • cash, credit, debit, or gift cards for payment.
  • I cook fries and or onion rings to order.
  • I clean front line and any.
  • other duties as asked.
College Hunks Hauling Junk And Moving - Housekeeper/ Desk Clerk
Annapolis, MD, 07/2011 - 11/2013
  • I make rooms ready by cleaning sinks, toilets,showers/tubs, sweeping and mopping tile floors.
  • I vacuum the.
  • carpets wipe the furniture,clean the mirrors and windows, and change the linen everyday.
  • I also take down light fixtures and clean them too.
  • I rent rooms and wash, dry, and fold laundry.
  • Fostered strong working relationships with all hotel departments.
  • Greeted all guests in a courteous and professional manner.
  • Served as public relations representative for the hotel.
  • Processed credit card transactions during the checkout process.
  • Delivered requested items to guests’ rooms.
  • Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
  • Greeted and registered guests and issued room keys.
Petco - Server
Pflugerville, TX, 03/2008 - 10/2008
  • With courteous attitude and respect I took orders, served hot foods, cold or hot beverages, totaled tickets,.
  • took monies/credit cards, and gave change.
Enterprise Rent-A-Car - Laborer
South Jordan, UT, 06/2006 - 02/2008
  • laborer; I was a banquet server first, I cleaned up after construction workers, I did housekeeping at one of the.
  • hotels by cleaning rooms for customers and restocking all supplies, I also helped out in the Laundry, elevator.
  • operator.
Food For Less - Cashier
City, STATE, 09/2002 - 11/2002
  • I greet customers on a daily basis and assist them in locating items in which they are going to purchase.
  • I.
  • also assist them in the process of the actual purchase; whether they are using credit, debit, vision.
ORC PROTEL - CUSTOMER SERVICE REP
City, STATE, 05/2002 - 06/2002

I made calls to offer goods and services to existing and potential customers of Time Warner Cable

Josten's Printing And Publishing - Machine Operator/ Bindery
City, STATE, 05/2002 - 06/2002
  • To load pages into the machine to create yearbooks.
Skills

Administrative, bookkeeping, Interpersonal, credit, debit, Materials, mail, Microsoft Windows, windows, Microsoft Word, Negotiating, Organizing, Processes, Recording, Teaching, Telephone, vision, Vista

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Resume Overview

School Attended

  • St Mary's College

Job Titles Held:

  • Motel Desk Clerk
  • Cashier
  • Housekeeper/ Desk Clerk
  • Server
  • Laborer
  • Cashier
  • CUSTOMER SERVICE REP
  • Machine Operator/ Bindery

Degrees

  • GED

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