Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Discerning Mortgage Operations Leader with experience in financial management and program leadership. Proficient in regulatory requirements and optimal approaches for keeping systems current and compliant. Highly organized, forward-thinking and responsive to changing demands.

  • Advanced understanding of Microsoft computer applications (Word, Excel and Power-point)
  • Proficient knowledge of regulatory banking compliance experience
  • Excellent written and oral communication skills, with demonstrated experience/skill in communicating with senior business leadership
  • Advanced knowledge in risk management, audit or internal controls
  • Proven experience leading or supporting project initiatives
  • Strong analytical, evaluative and problem solving abilities
  • Ability to motivate in a team oriented, collaborative environment
  • Project Management/Business Consulting experience
  • Working knowledge of mortgage lending and/or conventional lending and VA lending policies and procedures. Experience managing mortgage operations that involved customer interaction
Mortgage Processor, 05/2020 to Current
BankwestGregory, SD,
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Checked approvals against established bank and government lending standards.
Instructional Designer, 06/2019 to 05/2020
Charter SpectrumLakewood, CA,
  • Identify strategies and solutions that are directly linked to organizational and business goal
  • Designed compelling lesson plans focused on literature and writing learning goals for entry level classes
  • Utilized knowledge of industry best practices to improve upon existing training methods
  • Influence and align operating and performance targets; Work with designated leadership tier(s) to define measures of success
  • Evaluated course performance to determine areas in need of improvement
  • Implemented employee training programs to improve performance and productivity
  • Provided onsite training
  • Created communication strategies to meet leadership objectives
Instructional Designer, 03/2016 to 11/2018
Charter SpectrumMadisonville, KY,
  • Responsible for developing training material for Mortgage Real Estate - Real Estate University
  • Proficient in the following applications Tech Smith Camtasia, Articulate (Storyline 360, Rise), GOanimate, Animoto, VideoScribe, SnagIt, Captivate, Piktochart, and Adobe Suite (Illustrator, PhotoShop, Premiere Pro)
  • Provide management and consulting services to Human Resources and business partners in the area of organizational effectiveness and business performance improvement
  • Achieving alignment within designated client groups and senior leadership teams, resource allocation, ongoing development and maintenance of the strategy
  • Created solutions in the areas of Real Estate product upgrades that led to system improvements and streamlined processes
  • Streamlined operational efficiencies, gathering requirements to facilitate an on-time, under-budget corporate transition
  • Assisted in gathering and writing requirements for IT business partners to implement process/system changes
  • Built processes and relationships that facilitate productive teamwork
Senior Mortgage Processor, 12/2009 to 03/2016
Androscoggin BankLewiston, ME,
  • Experience with real estate loans (origination, processing, closing and funding).
  • Familiarity with lending and credit laws and regulations, including but not limited to RESPA, Fair Credit Reporting, Regulations B, C, E and Z, Home Mortgage Disclosure Act (HMDA) Truth in Savings and the SAFE act.
  • Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Managed daily operations, including supervising multiple team members.
  • Assigned as a certified USAA Trainer.
Education and Training
Bachelor of Science: Adult Learning, Expected in
University of Phoenix - San Antonio, TX

Actively pursuing Bachelor's Degree in Business of Science for Adult Learning.

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Mortgage Processor
  • Instructional Designer
  • Instructional Designer
  • Senior Mortgage Processor


  • Bachelor of Science

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