, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Discerning Mortgage Operations Leader with experience in financial management and program leadership. Proficient in regulatory requirements and optimal approaches for keeping systems current and compliant. Highly organized, forward-thinking and responsive to changing demands.
Skills
Advanced understanding of Microsoft computer applications (Word, Excel and Power-point)
Proficient knowledge of regulatory banking compliance experience
Excellent written and oral communication skills, with demonstrated experience/skill in communicating with senior business leadership
Advanced knowledge in risk management, audit or internal controls
Proven experience leading or supporting project initiatives
Strong analytical, evaluative and problem solving abilities
Ability to motivate in a team oriented, collaborative environment
Project Management/Business Consulting experience
Working knowledge of mortgage lending and/or conventional lending and VA lending policies and procedures. Experience managing mortgage operations that involved customer interaction
Experience
Mortgage Processor, 05/2020 to Current Bankwest – Gregory, SD,
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Worked with regulatory representatives to complete accurate filings and maintain compliance.
Planned and coordinated risk mitigation strategies to protect company assets.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
Checked approvals against established bank and government lending standards.
Instructional Designer, 06/2019 to 05/2020 Charter Spectrum – Lakewood, CA,
Identify strategies and solutions that are directly linked to organizational and business goal
Designed compelling lesson plans focused on literature and writing learning goals for entry level classes
Utilized knowledge of industry best practices to improve upon existing training methods
Influence and align operating and performance targets; Work with designated leadership tier(s) to define measures of success
Evaluated course performance to determine areas in need of improvement
Implemented employee training programs to improve performance and productivity
Provided onsite training
Created communication strategies to meet leadership objectives
Instructional Designer, 03/2016 to 11/2018 Charter Spectrum – Madisonville, KY,
Responsible for developing training material for Mortgage Real Estate - Real Estate University
Proficient in the following applications Tech Smith Camtasia, Articulate (Storyline 360, Rise), GOanimate, Animoto, VideoScribe, SnagIt, Captivate, Piktochart, and Adobe Suite (Illustrator, PhotoShop, Premiere Pro)
Provide management and consulting services to Human Resources and business partners in the area of organizational effectiveness and business performance improvement
Achieving alignment within designated client groups and senior leadership teams, resource allocation, ongoing development and maintenance of the strategy
Created solutions in the areas of Real Estate product upgrades that led to system improvements and streamlined processes
Streamlined operational efficiencies, gathering requirements to facilitate an on-time, under-budget corporate transition
Assisted in gathering and writing requirements for IT business partners to implement process/system changes
Built processes and relationships that facilitate productive teamwork
Senior Mortgage Processor, 12/2009 to 03/2016 Androscoggin Bank – Lewiston, ME,
Experience with real estate loans (origination, processing, closing and funding).
Familiarity with lending and credit laws and regulations, including but not limited to RESPA, Fair Credit Reporting, Regulations B, C, E and Z, Home Mortgage Disclosure Act (HMDA) Truth in Savings and the SAFE act.
Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Managed daily operations, including supervising multiple team members.
Assigned as a certified USAA Trainer.
Education and Training
Bachelor of Science: Adult Learning, Expected in University of Phoenix - San Antonio, TX GPA:
Actively pursuing Bachelor's Degree in Business of Science for Adult Learning.
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