mortgage loan processor resume example with 10+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Financial Service Associate with background in management, fraud analysis, and lending. Dependable professional with dynamic communication skills. Offering ten years of experience in the banking industry. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Manages high-volume loan documentation in dynamic environments with high production. Expertise includes reviewing and validating personal, employment and financial histories. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Comfortable working independently or as part of professional team.

  • Strong problem solving and decision - making skills
  • Strong written and verbal communication skills
  • Organizational and priority management skills
  • Quality focused with attention to detail
  • Operations management
  • Investigating and research skills
  • Financial fraud detection
  • Proficient in Microsoft word, Excel, spreadsheet building
  • Ability to adapt to computer software programs and systems
  • Compliance and regulation knowledge
  • Customer service and communication
  • Data Collection and analysis
  • Strong leadership skills
  • Employee training oversight
Gibbs College - Norwalk Norwalk, CT Expected in 06/2018 Associates degree : - GPA :
New England College of Business And Finance Boston, MA Expected in 03/2021 Certificate of Completion : Principles of Banking - GPA :

Connecticut Notary Public

March 2016 - Present

NMLS - licensed mortgage loan originator

March 2017 - Present

Work History
Citigroup Inc. - Mortgage Loan Processor
Port Washington, NY, 08/2020 - Current
  • Mortgage loan processor with strong attention to detail
  • Knowledge in lending and processing mortgage applications for residential loans in fast -paced environment, while adhering to time restraints
  • Thorough in gathering documentation needed, verifying and examining information for accuracy, while serving as borrower’s main point of contact, and providing excellent customer service
  • Review data entry performed by borrower/ loan originators for accuracy and completeness
  • Maintaining communication with borrowers from time of application to time of closing, answering any questions and providing updates when needed
  • Entering required loan data into loan system accurately
  • Generate accurate and complete disclosures and regulatory notices, that are than delivered to borrowers in within required time frame
  • Collect and review all loan documentation to satisfy loan conditions, preparing file for underwriting, ensuring documentation is in order, accurate and complete
  • Order and review reports from outside vendors; including credit reports, verification of employment
  • Accurately calculate loans for Loan level price adjustments, making valid changes when necessary
  • Analyze and calculate income, assets, personal ,employment , and financial histories
  • Ensure that each application is complete, accurate, and cleared to close as quickly as possible to meet customer’s expectations
Arrowhead Credit Union - Fraud Analyst
Redlands, CA, 01/2019 - 08/2020
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Knowledge of investigating various fraud threats across multiple payment/access channels and use of applicable software to mitigate threats
  • Conduct Suspicious Activity reporting, Filing, and Narrative writing in compliance with FINCEN
  • Conduct internal fraud investigations, including evidence gathering
  • Ability to recognize fraud patterns and trends
  • Demonstrates confidentiality, and self-confidence to conduct informational interviews with victims, witnesses and/or fraud suspects
  • Analyze alert reviews and Error Resolution processing
  • Develops and maintains relationships with various internal departments in order to collaborate on issues that impact areas outside of Loss Prevention
  • Communicate with Universities and administration to collaborate on fraudulent activity involving students for Financial Aid School Accounts
  • Monitoring various internal mobile deposit applications to help avoid losses in area of check deposit fraud
  • Monitor and review Charge back, and ACH returns
  • Identify suspicious or high-risk transactions to determine if there is risk to bank or customers
  • Host weekly meetings / Scribe meeting notes
  • Knowledge of all regulatory requirements associated with fraud investigations, such as Bank Secrecy Act, Uniform Commercial Code, Regulation CC, Regulation E
Mouser Electronics - Sales and Service Supervisor
Mansfield, TX, 03/2011 - 01/2019
  • Experienced Supervisor overseeing bankers and providing ongoing training for both new hires and seasoned employees. Leading and motivating bank staff to maximize sales opportunities and increase depth of customer relationships, and retention. Providing customer service and serving as example. Constantly looking for new ways to increase services that are offered to customers. Serving as banks first line of defense, ability to solve problems and make impactful decisions. Daily coaching and identifying opportunities for improvement. Motivating bankers to reach and exceed goals, while also reaching and exceeding own individual goals. Communicating performance expectations using measurement reports with associates.
  • Produce sales and generate referrals using various methods including; cross selling, relationship selling, outbound calling, and product marketing, promotion campaigns
  • Meet individual monthly/ quarterly sales goals, while coaching peers to meet and exceed their goals
  • Supervise bankers on daily operations
  • Review proof work, giving authorization and override approvals
  • Collaborating with management to identify staff development needs and follow through with appropriate coaching and training needs
  • Performs all of duties associated with providing quality, accurate and friendly customer service
  • Open new checking, savings, deposit and investment accounts
  • Processing, and closing of real estate loans including; Home equity loans and lines of credit
  • Processing personal and business loans, lines of credit, and credit cards.
  • Solely responsible for researching and adjusting customer accounts for any type of fraudulent activities for Debit Cards, fraudulent Checks, or unauthorized ACH Withdrawals.
  • Processing customers fraud claim disputes
  • Providing approval on questionable items
  • Auditing- and quality assurance
  • Daily balancing of vaults
  • Ensuring proper retention of all documents
  • Tracking all teller differences, while monitoring disciplinary action when necessary Enforce teller operating procedures
  • Continuously Ensure adherence to policies and procedures
  • Knowledge of compliance of federal and state regulations

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Resume Overview

School Attended

  • Gibbs College - Norwalk
  • New England College of Business And Finance

Job Titles Held:

  • Mortgage Loan Processor
  • Fraud Analyst
  • Sales and Service Supervisor


  • Associates degree
  • Certificate of Completion

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