mortgage loan processor resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Experienced administrative professional offering solid background in loan processing. Coordinates documents, corrects errors and liaises with external parties to complete paperwork and facilitate smooth closings. Knowledgeable about loan processing operations, best practices and regulatory requirements.

  • Generating reports
  • Reviewing financial paperwork
  • Commercial Lending and Refinance
  • Proficient in Encompass, Notion, Microsoft office and Google apps
  • Verifying information
  • Processing documents
  • Project Management
Mortgage Loan Processor, 03/2020 - 01/2021
Citizens Community Bancorp, Inc. Red Wing, MN,
  • Created and completed loan submission packages.
  • Managed any conditions sent from underwriting departments.
  • Checked approvals against established bank and government lending standards.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering 30 loans.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Maintained complete confidentiality of all submitted information according to release guidelines.
  • Filed completed packages quickly and efficiently.
  • Submitted completed loan applications, including recommendations for underwriting approval or denial.
  • Examined and verified information in loan application and closing documents.
  • Carried out pre-funding and funding functions for more than 25 cases per month.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • When pulling all case numbers, VA/FHA, mip netting authorizations (fha refinance), and completing the FHA worksheet per loan per government regulations.
Warehouse Operations Lead, 01/2019 - 02/2020
Advantage Sales And Marketing, Llc Wilmington, MA,
  • Scheduled shifts for employees ensuring appropriate staffing for each shift across all positions.
  • Reconciled accounting records, including shipping and receiving logs and purchase orders.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Recruited and staffed employees to fill all positions and skill levels in warehouse to man three shifts.
  • Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Oversaw shipping and receiving activities, accomplishing customer pick rate of 54% by monitoring zone separation.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Maintained knowledge of federal, state and local regulations to enforce adherence to requirements in daily operations and advise management on policy changes necessary for compliance.
  • Used logistic appointment scheduling software to track orders, provide updates and confirm deliveries.
  • Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Trained staff on material handling processes to reduce shipping times.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Improved efficiency by 35% through supervision of 28 staff working in my department in the warehouse.
Education and Training
Bachelor of Science: Human Anatomy, Expected in 09/2008
University Of Lagos - Nigeria,
Status -
High School Diploma: , Expected in 07/2002
Federal Girls Govt College - Nigeria,
Status -

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Resume Overview

School Attended

  • University Of Lagos
  • Federal Girls Govt College

Job Titles Held:

  • Mortgage Loan Processor
  • Warehouse Operations Lead


  • Bachelor of Science
  • High School Diploma

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